Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment * Strong ... Amazon Connect, Genesys, NICE) * Experience partnering with Workforce Management and Quality teams ...
Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment * Strong ... Amazon Connect, Genesys, NICE) * Experience partnering with Workforce Management and Quality teams ...
Databricks Manager
Milwaukee, WI · On-site +1
... Amazon Web Services, and Google Cloud Platform, including integrations * Provide hands-on support ... Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment * Strong ...
Databricks Manager
Milwaukee, WI · On-site +1
... Amazon Web Services, and Google Cloud Platform, including integrations * Provide hands-on support ... Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment * Strong ...
Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment * Strong ... Cloud certification in Amazon Web Services, Microsoft Azure, or Google Cloud Platform The wage ...
Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment * Strong ... Cloud certification in Amazon Web Services, Microsoft Azure, or Google Cloud Platform The wage ...
Accountant
Kenosha, WI · On-site
Maintain administrative systems such as the Amazon Business Account and assist with ad hoc banking ... Additional tasks as assigned Qualifications: * Bachelor's degree in accounting or Previous ...
Accountant
Kenosha, WI · On-site
Maintain administrative systems such as the Amazon Business Account and assist with ad hoc banking ... Additional tasks as assigned Qualifications: * Bachelor's degree in accounting or Previous ...
Accountant
Kenosha, WI · On-site
Maintain administrative systems such as the Amazon Business Account and assist with ad hoc banking ... Additional tasks as assigned Qualifications: * Bachelor's degree in accounting or Previous ...
Quick apply
Accountant
Kenosha, WI · On-site
Maintain administrative systems such as the Amazon Business Account and assist with ad hoc banking ... Additional tasks as assigned Qualifications: * Bachelor's degree in accounting or Previous ...
Accountant
Kenosha, WI · On-site
Maintain administrative systems such as the Amazon Business Account and assist with ad hoc banking ... Additional tasks as assigned Qualifications: * Bachelor's degree in accounting or Previous ...
Accountant
Kenosha, WI · On-site
Maintain administrative systems such as the Amazon Business Account and assist with ad hoc banking ... Additional tasks as assigned Qualifications: * Bachelor's degree in accounting or Previous ...
Senior Technical Architect with Security Clearance
Milwaukee, WI · On-site
$160K - $190K/yr
... Amazon Web Service (AWS) Commercial Cloud Service (C2S). * Shall have at least 3 years of ... Contractors performing this task must possess the following: DoD 8570/8140 IAT Level 2 ...
Senior Technical Architect with Security Clearance
Milwaukee, WI · On-site
$160K - $190K/yr
... Amazon Web Service (AWS) Commercial Cloud Service (C2S). * Shall have at least 3 years of ... Contractors performing this task must possess the following: DoD 8570/8140 IAT Level 2 ...
Process shipments using carrier systems (UPS, FedEx, freight, and Amazon routing when applicable ... Communicate clearly and take ownership of assigned tasks Requirements * High school diploma or ...
Process shipments using carrier systems (UPS, FedEx, freight, and Amazon routing when applicable ... Communicate clearly and take ownership of assigned tasks Requirements * High school diploma or ...
Warehouse Shipping and Receiving Team Member
Kenosha, WI · On-site
$18/hr
Process shipments using carrier systems (UPS, FedEx, freight, and Amazon routing when applicable ... Communicate clearly and take ownership of assigned tasks Requirements * High school diploma or ...
Warehouse Shipping and Receiving Team Member
Kenosha, WI · On-site
$18/hr
Process shipments using carrier systems (UPS, FedEx, freight, and Amazon routing when applicable ... Communicate clearly and take ownership of assigned tasks Requirements * High school diploma or ...
Warehouse Shipping and Receiving Team Member
Kenosha, WI · On-site
$18/hr
Process shipments using carrier systems (UPS, FedEx, freight, and Amazon routing when applicable ... Communicate clearly and take ownership of assigned tasks Requirements * High school diploma or ...
Quick apply
Warehouse Shipping and Receiving Team Member
Kenosha, WI · On-site
$18/hr
Process shipments using carrier systems (UPS, FedEx, freight, and Amazon routing when applicable ... Communicate clearly and take ownership of assigned tasks Requirements * High school diploma or ...
Technical Architect with Security Clearance
Milwaukee, WI · On-site
$140K - $170K/yr
... Amazon Web Service (AWS) Commercial Cloud Service (C2S). * Shall have at least 3 years of ... Contractors performing this task must possess the following: DoD 8570/8140 IAT Level 2 ...
Technical Architect with Security Clearance
Milwaukee, WI · On-site
$140K - $170K/yr
... Amazon Web Service (AWS) Commercial Cloud Service (C2S). * Shall have at least 3 years of ... Contractors performing this task must possess the following: DoD 8570/8140 IAT Level 2 ...
... you tasks. This program gives you a business. Ideal candidates include MBA graduates, business ... Operations leaders from organizations such as Target, UPS, Amazon, or comparable environments
Quick apply
... you tasks. This program gives you a business. Ideal candidates include MBA graduates, business ... Operations leaders from organizations such as Target, UPS, Amazon, or comparable environments
Healthcare Operations Leadership Program (Administrator in Training)
Milwaukee, WI · On-site
$70K - $80K/yr
... you tasks. This program gives you a business. Ideal candidates include MBA graduates, business ... Operations leaders from organizations such as Target, UPS, Amazon, or comparable environments
Healthcare Operations Leadership Program (Administrator in Training)
Milwaukee, WI · On-site
$70K - $80K/yr
... you tasks. This program gives you a business. Ideal candidates include MBA graduates, business ... Operations leaders from organizations such as Target, UPS, Amazon, or comparable environments
... Amazon account, etc. * Maintain/Coordinate inventory of furnishings of DHQ Officers Quarters and ... Strong organizational skills, including the ability to prioritize tasks. * Must be proficient in ...
... Amazon account, etc. * Maintain/Coordinate inventory of furnishings of DHQ Officers Quarters and ... Strong organizational skills, including the ability to prioritize tasks. * Must be proficient in ...
These include frontend and backend engineers, AI research scientists, and others from Amazon ... Efficiency in ideation and implementation, prioritizing tasks based on urgency and impact
These include frontend and backend engineers, AI research scientists, and others from Amazon ... Efficiency in ideation and implementation, prioritizing tasks based on urgency and impact
Warehouse Associate/Backup Driver
Franklin, WI · On-site
$19.50 - $21.50/hr
Able to perform Amazon/Walmart pulling/picking and shipping. * Able to load all route trucks. Job Requirements: * Ability to work in a multi-task environment. * Ability to prioritize and organize ...
Warehouse Associate/Backup Driver
Franklin, WI · On-site
$19.50 - $21.50/hr
Able to perform Amazon/Walmart pulling/picking and shipping. * Able to load all route trucks. Job Requirements: * Ability to work in a multi-task environment. * Ability to prioritize and organize ...
... Amazon account, etc. * Maintain/Coordinate inventory of furnishings of DHQ Officers Quarters and ... Strong organizational skills, including the ability to prioritize tasks. * Must be proficient in ...
... Amazon account, etc. * Maintain/Coordinate inventory of furnishings of DHQ Officers Quarters and ... Strong organizational skills, including the ability to prioritize tasks. * Must be proficient in ...
These include frontend and backend engineers, AI research scientists, and others from Amazon ... Efficiency in ideation and implementation, prioritizing tasks based on urgency and impact
These include frontend and backend engineers, AI research scientists, and others from Amazon ... Efficiency in ideation and implementation, prioritizing tasks based on urgency and impact
Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment * Strong ... Experience with Amazon Web Services, Microsoft Azure, or Google Cloud Platform security
Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment * Strong ... Experience with Amazon Web Services, Microsoft Azure, or Google Cloud Platform security
Software Engineer, Data Infrastructure & Acquisition - Milwaukee, WI, USA
Milwaukee, WI · On-site
$112K - $135K/yr
These include frontend and backend engineers, AI research scientists, and others from Amazon ... Ability to handle multiple tasks and adapt to changing priorities. * Strong communication skills ...
Software Engineer, Data Infrastructure & Acquisition - Milwaukee, WI, USA
Milwaukee, WI · On-site
$112K - $135K/yr
These include frontend and backend engineers, AI research scientists, and others from Amazon ... Ability to handle multiple tasks and adapt to changing priorities. * Strong communication skills ...
Amazon Task information
See Racine, WI salary details
$21.6K - $30K
3% of jobs
$30K - $38.4K
6% of jobs
$38.4K - $46.9K
10% of jobs
$54.6K is the 25th percentile. Wages below this are outliers.
$46.9K - $55.3K
6% of jobs
$55.3K - $63.8K
12% of jobs
The median wage is $71K / yr.
$63.8K - $72.2K
15% of jobs
$72.2K - $80.6K
13% of jobs
$87.3K is the 75th percentile. Wages above this are outliers.
$80.6K - $89.1K
13% of jobs
$89.1K - $97.5K
10% of jobs
$97.5K - $106K
9% of jobs
$106K - $114.4K
4% of jobs
$21.6K
$72.3K
$114.4K
How much do amazon task jobs pay per year?
What is the difference between Amazon Task vs Amazon Associate?
| Aspect | Amazon Task | Amazon Associate |
|---|---|---|
| Primary Role | Completing specific tasks or micro-jobs assigned by Amazon or third-party platforms | Promoting Amazon products and earning commissions through referrals |
| Required Credentials | None or minimal; basic computer skills often sufficient | None required; marketing skills beneficial |
| Work Environment | Remote, flexible, task-based | Remote, marketing-focused |
| Common Usage | Micro-task platforms, Amazon Mechanical Turk | Amazon Associates program for affiliate marketing |
Amazon Task involves completing specific micro-jobs or tasks, often on platforms like Mechanical Turk, requiring minimal credentials. Amazon Associate focuses on promoting products via affiliate links to earn commissions. While both are Amazon-related roles, Amazon Task emphasizes task completion, whereas Amazon Associate centers on marketing and referrals.
Is Amazon MTurk a legitimate job?
What are some common challenges faced by individuals working on Amazon Mechanical Turk (MTurk) tasks, and how can they be addressed?
How to make $100 a day on Amazon MTurk?
Is Amazon work from home a real thing?
What are the key skills and qualifications needed to thrive as an Amazon Warehouse Associate, and why are they important?
What are Amazon Tasks?
How do I get paid on Amazon MTurk?

Other
Posted 17 hours ago
Deloitte rating
8.1
Based on 86 frontline employees who took The Breakroom Quiz
58th of 139 rated financial services
Job description
Contact Center Operations Generalist Architect
Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce
Recruiting for this role ends on December 31, 2026.
Work you'll do
As a Contact Center Operations Generalist, you will lead client-facing transformation efforts that modernize contact center operations across voice and digital channels, with a strong focus on measurable business outcomes. You will advise senior client stakeholders on target operating models, process redesign, and the effective use of leading CCaaS platforms such as Five9, Amazon Connect, Genesys, and NICE. You will also help clients adopt and govern AI-enabled service capabilities including agent assist, summarization, knowledge search, intelligent routing, and quality automation.
Key responsibilities
- Lead contact center strategy, transformation, and optimization programs
- Shape target operating models, solution roadmaps, and implementation approaches
- Advise on CCaaS platform selection, design, and deployment
- Design and govern AI-enabled service operations use cases
- Drive measurable improvements in customer experience, efficiency, and quality
- Partner with client executives and Deloitte teams to deliver sustainable outcomes
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationship
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to provide clear guidance to others
The team
Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.
Qualifications
Required
- 10+ years of experience in contact center operations, customer service operations, and/or contact center transformation (consulting and/or industry)
- Experience translating operational requirements into CCaaS capabilities (e.g., IVR/ACD, routing, WEM/QM, analytics, knowledge, CRM/CSM integration) and supporting CCaaS evaluations and implementations across leading platforms (e.g., Five9, Amazon Connect, Genesys, NICE)
- Experience partnering with Workforce Management and Quality teams to improve forecasting, scheduling, adherence/occupancy, calibration, and coaching programs
- Experience enabling AI-powered service operations (e.g., agent assist, summarization, knowledge search, intelligent routing, quality automation), including adoption, measurement, and controls (privacy/PII, monitoring, escalation)
- Bachelor's degree in Computer Science, Engineering, or equivalent work experience
- Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
- Limited immigration sponsorship may be available
Preferred
- Experience with WEM/QM/WFM suites (e.g., recording, quality, coaching, performance dashboards) in enterprise contact center environments
- Experience with omnichannel and digital service strategies that improve containment/deflection and reduce repeat contacts
- Experience with speech/text analytics or voice-of-customer programs that drive operational improvements tied to KPI outcomes
- Experience establishing AI governance and operational runbooks for contact center use cases (human-in-the-loop, monitoring, auditability)
- Strong understanding of SDLC methodologies (Agile, SCRUM, RUP, other)
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $171,500 to $307,500.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
#Customer_US
#SS_US
Contact Center Operations Generalist Architect
Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce
Recruiting for this role ends on December 31, 2026.
Work you'll do
As a Contact Center Operations Generalist, you will lead client-facing transformation efforts that modernize contact center operations across voice and digital channels, with a strong focus on measurable business outcomes. You will advise senior client stakeholders on target operating models, process redesign, and the effective use of leading CCaaS platforms such as Five9, Amazon Connect, Genesys, and NICE. You will also help clients adopt and govern AI-enabled service capabilities including agent assist, summarization, knowledge search, intelligent routing, and quality automation.
Key responsibilities
- Lead contact center strategy, transformation, and optimization programs
- Shape target operating models, solution roadmaps, and implementation approaches
- Advise on CCaaS platform selection, design, and deployment
- Design and govern AI-enabled service operations use cases
- Drive measurable improvements in customer experience, efficiency, and quality
- Partner with client executives and Deloitte teams to deliver sustainable outcomes
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationship
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to provide clear guidance to others
The team
Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.
Qualifications
Required
- 10+ years of experience in contact center operations, customer service operations, and/or contact center transformation (consulting and/or industry)
- Experience translating operational requirements into CCaaS capabilities (e.g., IVR/ACD, routing, WEM/QM, analytics, knowledge, CRM/CSM integration) and supporting CCaaS evaluations and implementations across leading platforms (e.g., Five9, Amazon Connect, Genesys, NICE)
- Experience partnering with Workforce Management and Quality teams to improve forecasting, scheduling, adherence/occupancy, calibration, and coaching programs
- Experience enabling AI-powered service operations (e.g., agent assist, summarization, knowledge search, intelligent routing, quality automation), including adoption, measurement, and controls (privacy/PII, monitoring, escalation)
- Bachelor's degree in Computer Science, Engineering, or equivalent work experience
- Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
- Limited immigration sponsorship may be available
Preferred
- Experience with WEM/QM/WFM suites (e.g., recording, quality, coaching, performance dashboards) in enterprise contact center environments
- Experience with omnichannel and digital service strategies that improve containment/deflection and reduce repeat contacts
- Experience with speech/text analytics or voice-of-customer programs that drive operational improvements tied to KPI outcomes
- Experience establishing AI governance and operational runbooks for contact center use cases (human-in-the-loop, monitoring, auditability)
- Strong understanding of SDLC methodologies (Agile, SCRUM, RUP, other)
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $171,500 to $307,500.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
#Customer_US
#SS_US