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Amazon Remote Jobs in Olney, MD (NOW HIRING)

VMD Corp

DevOps Engineer - Secret (Remote)

Mclean, VA · Remote

$53.25 - $73/hr

Description Senior DevOps Engineer - Secret (Remote) Xcelerate Solutions is currently seeking a ... Experience with DevOps services using infrastructure as a service provider (e.g., Amazon Web ...

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All JobsAmazon JobsAmazon Remote JobsAmazon Remote Jobs in Olney, MD

Amazon Remote information

What are Amazon remote jobs?

Amazon remote jobs are positions offered by Amazon that allow employees to work from home or another location outside of a traditional Amazon office. These jobs can be found in various departments, including customer service, human resources, software development, and more. Remote roles offer flexibility and the opportunity to work for Amazon without needing to relocate. Candidates typically need a reliable internet connection, a suitable workspace, and may need to reside in specific locations depending on the job requirements.

Does Amazon allow fully remote work?

Amazon offers a variety of remote job opportunities, including fully remote roles in customer service, technical support, and corporate positions. The availability of fully remote work depends on the specific role and department, with some positions requiring on-site presence or hybrid arrangements. Candidates should review individual job postings for location and remote work options.

Is Amazon offering remote jobs?

Yes, Amazon offers remote job opportunities across various roles, including customer service, technical support, and corporate positions. These jobs often require strong communication skills and may involve flexible schedules or specific technical requirements. Remote positions are available in multiple regions, depending on the role and location policies.

What are the main challenges of working in a remote position at Amazon and how does the company support remote employees?

One of the main challenges of working remotely at Amazon is staying connected with your team and maintaining effective communication across different time zones or departments. Amazon addresses this by providing robust collaboration tools, regular virtual meetings, and clear documentation processes. Additionally, remote employees have access to training resources, mentorship programs, and virtual events to foster professional growth and inclusion. The company encourages proactive communication and offers various support channels to help remote workers balance productivity and well-being.

What are the key skills and qualifications needed to thrive as an Amazon remote employee?

To thrive as an Amazon Remote employee, you typically need strong problem-solving abilities, time management, and relevant experience in your field, often supported by a high school diploma or higher. Familiarity with Amazon's internal tools, customer service platforms, and collaboration software such as Amazon Connect and Slack is often required, depending on the role. Excellent communication, self-motivation, and the ability to work independently are critical soft skills for remote success. These skills and qualifications ensure productivity, effective teamwork, and high-quality service delivery in a virtual work environment.

What is the difference between Amazon Remote vs Amazon Customer Service Associate?

AspectAmazon RemoteAmazon Customer Service Associate
Required CredentialsHigh school diploma or equivalent; sometimes college experienceHigh school diploma or equivalent
Work EnvironmentRemote, home-basedRemote, home-based or call center
Employer & Industry UsageAmazon's remote workforce across various rolesAmazon's customer support teams
Common Search & ComparisonYesYes

Amazon Remote roles typically involve a variety of positions that can be performed from home, often requiring specific skills or experience. Amazon Customer Service Associates focus specifically on customer support, handling inquiries and resolving issues remotely or in call centers. Both roles are part of Amazon's remote workforce, but they differ in responsibilities and sometimes in required credentials.

What are the most commonly searched types of Amazon jobs in Olney, MD? The most popular types of Amazon jobs in Olney, MD are:
What are popular job titles related to Amazon Remote jobs in Olney, MD? For Amazon Remote jobs in Olney, MD, the most frequently searched job titles are:
What job categories do people searching Amazon Remote jobs in Olney, MD look for? The top searched job categories for Amazon Remote jobs in Olney, MD are:
What cities near Olney, MD are hiring for Amazon Remote jobs? Cities near Olney, MD with the most Amazon Remote job openings:
Amazon Remote jobs near you
Infographic showing various Amazon Remote job openings in Olney, MD as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Gen AI CCAS Application Developer

System One

Gaithersburg, MD • Remote

$56.23 - $63/hr

Contractor

Medical, Dental, Vision, Life, Retirement

Re-posted 10 days ago

Job description

Job Title: Gen AI CCAS Application Developer Location: Gaithersburg, MD Type: Contract Compensation: $56.23 - $63.00 Work Model: Remote Hours: 40.0 Security Clearance: Public Trust

Responsibilities

  • Develop, update, and maintain Amazon Connect contact flows, routing profiles, and queues supporting voice and chat channels.
  • Integrate Lex V2 bots into Amazon Connect flows for call deflection, self-service, and escalation processes.
  • Configure Contact Lens for real-time and post-contact analytics, transcription, sentiment analysis, and redaction.
  • Implement Amazon Q for knowledge sources, guided workflows, and agent-assisted experiences.
  • Configure S3 storage for call and chat transcripts with encryption and retention policies.
  • Write AWS Lambda (Python) functions to orchestrate Bedrock LLM calls, embeddings workflows, and model invocation logging.
  • Implement OpenSearch indexing, keyword and vector queries, and synchronization triggers.
  • Build retrieval-augmented generation pipelines to enhance agent assist and knowledge base.
  • Apply structured logging, tests, error handling, and cost/performance safeguards.
  • Implement AI guardrails, prompt templates, and perform output evaluation for safety and accuracy.
  • Enforce PII minimization and redaction policies in logs.
  • Participate in threat modeling; support remediation efforts for contact center integrations.
  • Support CloudFront and WAF configurations for web chat security.
  • Develop APIs and event hooks for passing conversation context between web chat, Amazon Connect, and AI services.
  • Maintain CI/CD pipelines, documentation, runbooks, and architecture diagrams.
  • Create and monitor CloudWatch dashboards and alarms for key contact center metrics.

Requirements

  • Bachelor’s degree in Computer Science, Engineering, or related field and 2–4 years of relevant experience; or a Master’s with 2+ years of software development experience including Python and AWS Lambda troubleshooting.
  • Hands-on experience with Amazon Connect setup, including contact flows, routing, queues, and channel integration.
  • Experience integrating Lex V2 bots with Amazon Connect flows.
  • Knowledge of conversational AI design, slot elicitation, error recovery, and fallback patterns.
  • Proficiency with Infrastructure as Code (CloudFormation) and Git-based CI/CD workflows.
  • Strong security knowledge: IAM, encryption at rest (KMS), and secure logging/monitoring.
  • Excellent written and verbal communication skills for documenting designs and explaining technical choices.
  • US Citizen able to obtain a Public Trust clearance.

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. #M-M2 #LI-HJA

Ref: #851-Rockville-S1