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Amazon Remote Chat Jobs Jobs (NOW HIRING)

STI

AWS expert

Hartford, CT/REMOTE Duration: 12+ Months The Connecticut Department of Social Services (DSS) is ... Evaluating the current system and defining the optimal Amazon Connect architecture. * Designing a ...

Krest Global Solutions

AWS Connect Developer

Dallas, TX · Remote

$60 - $65/hr

Remote Compensation : 50-60$/Hr on C2C/1099 Work Authorization: H1B, GC, USC Overview We are ... optimize Amazon Connect contact flows for voice, chat, SMS, and omni-channel interactions. · ...

divvyDOSE

Lead AI ML Engineer - AWS Connect - Remote

$112K - $193K/yr

Design and manage Amazon Connect contact flows (IVR & chat) * Build Lambda-based integrations for backend APIs * Integrate with Lex bots and external systems * Optimize routing, queues, and call ...

ScaleJet

Customer Care Specialist

$17.50 - $23/hr

... remote position. We are seeking a warm, customer-focused professional who excels in written ... The ideal candidate has experience in email and chat-based customer service and feels comfortable ...

ScaleJet

Customer Care Specialist

$17.50 - $23/hr

... remote position. We are seeking a warm, customer-focused professional who excels in written ... The ideal candidate has experience in email and chat-based customer service and feels comfortable ...

ScaleJet

Customer Care Specialist

$17.50 - $23/hr

... remote position. We are seeking a warm, customer-focused professional who excels in written ... The ideal candidate has experience in email and chat-based customer service and feels comfortable ...

ScaleJet

Customer Care Specialist

$17.50 - $23/hr

... remote position. We are seeking a warm, customer-focused professional who excels in written ... The ideal candidate has experience in email and chat-based customer service and feels comfortable ...

SharePal

Customer Support Executive

... Remote Job About Us SharePal is a rental platform for one's lifestyle needs. Be it travel ... We are building an Amazon-like e-commerce platform of rentable products for 200M urban Indians. We ...

Cognizant

AWS Connect & Salesforce Architect (Remote)

$70.75 - $87.50/hr

... Amazon Lex (voice/chat bots) • Amazon S3, Kinesis, CloudWatch • Design call recording, transcription, and analytics solutions • Architect Service Cloud Voice implementations: • CTI ...

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Genesys Developer (Chatbot & CX) ___ Remote __ Contract

Genesys Developer (Chatbot & CX) ___ Remote __ Contract

Acestack

Cincinnati, OH • Remote

Contractor

Re-posted 15 days ago

Job description

Role: Genesys Developer (Chatbot & CX)

Location: 100% Remote

Long Term Contract - W2 / C2C

Job Overview:

We are seeking a skilled Genesys Developer with hands-on experience in Chatbot integration, Customer Experience (CX) optimization, and Genesys Cloud/Genesys Engage platforms. The ideal candidate will design and develop customer-centric contact center solutions leveraging AI-based bots, IVR flows, and digital channels to enhance user engagement and business outcomes.

Key Responsibilities:
  • Design, develop, and deploy Genesys Cloud CX solutions including chatbots, voicebots, and digital channels (chat, SMS, email, etc.)
  • Build and maintain Dialogflows, Architect call flows, and IVR configurations
  • Integrate chatbots and AI services (Google Dialogflow, Amazon Lex, etc.) with Genesys
  • Collaborate with UX/UI and business teams to enhance customer journey mapping
  • Implement API integrations with backend systems for real-time data access
  • Troubleshoot and optimize Genesys call flows, bot behavior, and performance
  • Monitor customer interactions and propose improvements to CX strategy
  • Stay up to date with Genesys Cloud CX features, releases, and best practices
Required Skills & Experience:
  • Overall IT Experience: 8-12+ Years
  • 4+ years of experience as a Genesys Developer (Cloud or Engage)
  • Strong hands-on experience with Genesys Cloud CX, Architect, and IVR development
  • Proficiency with Chatbot frameworks like Google Dialogflow, Amazon Lex, or Genesys Bot Flow
  • Solid understanding of CX principles and ability to design engaging customer journeys
  • Experience integrating with REST APIs, web services, and CRM tools
  • Knowledge of JavaScript or Python for bot and API scripting (preferred)
  • Experience with call routing, IVR design, queue management, and reporting
  • Strong communication skills and ability to work with cross-functional teams
Nice to Have:
  • Genesys Certifications (Genesys Cloud CX Developer or similar)
  • Exposure to AI/ML integration in contact center use cases
  • Knowledge of Speech Analytics, Sentiment Analysis tools

If interested to apply: please share resume to sanghab@acestackllc.com

AceStack logo

About AceStack

Sourced by ZipRecruiter

AceStack is a global IT consulting & Staffing agency. We deal in Health care (Nursing, Allied, Clinical/Non-clinical) Staffing, Engineering Staffing & I.T. Staffing. Founded in 2017 in New Jersey, AceStack has reported consistent growth and profit every year and carries zero debt. AceStack consultants are placed across USA, Canada, Mexico, and Asia. In addition to our headquarters in New Jersey – USA, we also have offices in Canada, Noida, and Ahmedabad. AceStack’s exceptionally high-touch service keeps our clients satisfied and our Consultants/Travelers engaged. We believe in investing in our Consultants/Clients in a variety of ways. We employ AceStack ambassador who helps guide Consultants through the on-boarding process and ensure the transition into their new role with our Client is seamless. We also have dedicated Consultant care representatives located throughout our organization who provide the same level of attention throughout our Consultant’s tenure. Due to this level of attention and care, AceStack enjoys not only one of the highest retention rates in the staffing industry but also one of the highest redeployment rates in the industry.

Company size

51 - 200 Employees

Headquarters location

NJ, US

Year founded

2017

Social media

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