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Amazon Process Assistant Jobs in Irving, TX (NOW HIRING)

Amazon

Lead Associate

Fort Worth, TX · On-site

$17.50 - $21/hr

... on processes and standards, serving as the escalation point to assist associates and peers in ... Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) ...

Amazon

Lead Associate

Fort Worth, TX · On-site

$17.50 - $21/hr

You'll also have an extended training and onboarding period, which may be at a nearby Amazon site ... on processes and standards, serving as the escalation point to assist associates and peers in ...

Amazon

Lead Associate

Fort Worth, TX · On-site

$17.50 - $21/hr

You'll also have an extended training and onboarding period, which may be at a nearby Amazon site ... on processes and standards, serving as the escalation point to assist associates and peers in ...

Amazon

Lead Associate

Dallas, TX · On-site

$18 - $21.75/hr

You'll also have an extended training and onboarding period, which may be at a nearby Amazon site ... on processes and standards, serving as the escalation point to assist associates and peers in ...

Amazon

Lead Associate

Dallas, TX · On-site

$18 - $21.75/hr

You'll also have an extended training and onboarding period, which may be at a nearby Amazon site ... on processes and standards, serving as the escalation point to assist associates and peers in ...

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All JobsAmazon Process JobsAmazon Process Assistant JobsAmazon Process Assistant Jobs in Irving, TX

Amazon Process Assistant information

See Irving, TX salary details

$13

$24

$46

How much do amazon process assistant jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for amazon process assistant in Irving, TX is $24.46, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $28.41 per hour, depending on experience, location, and employer.

What is an Amazon Process Assistant?

Amazon Process Assistants are frontline leaders who support daily operations within Amazon fulfillment centers and warehouses. They help manage workflows, train and coach associates, monitor productivity, and ensure that safety standards are met. Process Assistants act as a bridge between associates and management, assisting with problem-solving and process improvements. Their role is crucial in maintaining efficient and effective fulfillment operations.

What are the key skills and qualifications needed to thrive as an Amazon Process Assistant?

To thrive as an Amazon Process Assistant, you need strong organizational skills, attention to detail, and experience in warehouse operations or logistics, often supported by a high school diploma or equivalent. Familiarity with Amazon's proprietary warehouse management software, handheld scanners, and basic Microsoft Office tools is typically required. Effective communication, leadership, and the ability to work under pressure are crucial soft skills for supporting teams and solving problems on the floor. These skills are essential for ensuring smooth workflow, maintaining productivity, and supporting team efficiency in Amazon's fast-paced fulfillment environment.

What are some common challenges faced by an Amazon Process Assistant and how can they be managed effectively?

Amazon Process Assistants often encounter challenges such as balancing multiple priorities, adapting to fast-paced workflow changes, and supporting large, diverse teams. Effective time management and clear communication are key to managing these demands. Building strong relationships with associates and leadership, being proactive in identifying process bottlenecks, and staying organized with daily task lists can help Process Assistants overcome these challenges and contribute to a smooth operation.

What is the difference between Amazon Process Assistant vs Amazon Warehouse Associate?

AspectAmazon Process AssistantAmazon Warehouse Associate
ResponsibilitiesAssist in production line setup, monitor processes, ensure safety compliancePick, pack, and ship customer orders, manage inventory
Required SkillsBasic understanding of manufacturing processes, safety awarenessPhysical stamina, attention to detail, ability to operate warehouse equipment
Work EnvironmentManufacturing or fulfillment centers, production linesWarehouse floors, shipping and receiving areas
CertificationsNone typically required, safety training often providedNone typically required, forklift or equipment training may be preferred

Amazon Process Assistants focus on supporting manufacturing and process workflows within Amazon's fulfillment centers, ensuring safety and efficiency. In contrast, Amazon Warehouse Associates handle order fulfillment tasks like picking, packing, and shipping products. Both roles operate in Amazon's fulfillment environment but have different core responsibilities and skill requirements.

How do I become an Amazon Process Assistant?

To become an Amazon Process Assistant, candidates typically need a high school diploma or equivalent and must pass a background check. Relevant skills include attention to detail, ability to operate warehouse equipment, and familiarity with safety protocols. The role often requires physical stamina and the ability to work in a fast-paced environment, with shifts that may include nights and weekends.

What cities near Irving, TX are hiring for Amazon Process Assistant jobs?

Cities near Irving, TX with the most Amazon Process Assistant job openings:

Infographic showing various Amazon Process Assistant job openings in Irving, TX as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, 2% Contract, and 1% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $50,880 per year, or $24.5 per hour.

Salesforce Voice Amazon Connect Consultant at Milwaukee, WI/ Alpharetta,GA /Berkeley Heights, NJ/ Fr

Okaya Corp.

Frisco, TX • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Senior Salesforce Voice Amazon Connect Engineer/ Architect
Milwaukee, WI / Alpharetta, GA / Berkeley Heights, NJ / Frisco TX
Full Time
Senior Salesforce Voice Amazon Connect Engineer to serve as a hands on Subject Matter Expert for Salesforce Voice Omni Channel Service Cloud Amazon Connect and enterprise contact center technologies This role partners closely with Solution Architects Service Operations Telephony Teams Salesforce Administrators Infrastructure Teams Security Teams and AWS Engineering teams to design implement support and optimize voice enabled customer engagement solutions
This individual is a senior technical contributor responsible for configuring integrating administering troubleshooting and enhancing Salesforce Voice operating in a Bring Your Own Telephony model using enterprise owned AWS infrastructure and an Amazon Connect Customer instance
Scope Accountability Impact:
5 to 10 years of experience supporting enterprise contact center telephony customer service CRM or cloud communication platforms
5 years of Salesforce Service Cloud and OmniChannel experience
3 years of experience supporting Amazon Connect and cloud contact center solutions
Develops and supports enterprise voice capabilities connecting Salesforce Amazon Connect AWS services and customer service operations
Identifies and escalates platform telephony integration security reliability and operational risks to Solution Architects and platform leadership
Supports highly available customer facing solutions tied to business critical client and associate interactions
Operates effectively in regulated enterprise environments where call handling recordings access controls logging and retention requirements must be addressed
Key Responsibilities
Salesforce Voice Administration Configuration
OmniChannel Agent Routing
Amazon Connect AWS Platform Support
Integration Solution Delivery
Operational Excellence Platform Governance
Required Qualifications
Direct handson experience with Salesforce Voice Service Cloud Voice
Strong experience with Salesforce Service Cloud and OmniChannel administration
Experience supporting Amazon Connect contact center environments
Experience supporting Bring Your Own Telephony architectures using enterpriseowned AWS infrastructure and Amazon Connect capabilities
Experience configuring routing models queues skillsbased routing presence capacity and agent work assignment processes
Strong understanding of contact center operations customer service workflows telephony concepts call recording softphone behavior and agent desktop experiences
Experience integrating Salesforce with AWS services APIs and enterprise platforms
Experience with AWS IAM CloudWatch Lambda S3 Secrets Manager Kinesis and related AWS services used in contact center operations
Experience troubleshooting voice telephony call routing softphone recording logging monitoring and contact center platform issues
Experience with security compliance audit retention logging access control and governance requirements associated with customer communications
Strong documentation troubleshooting communication technical translation and stakeholder management skills
Preferred Qualifications
Salesforce Service Cloud Consultant Certification
Salesforce Administrator Certification
Salesforce Platform App Builder Certification
AWS Certified Solutions Architect AWS Certified Developer or equivalent AWS experience
Amazon Connect implementation or operational support experience
Experience with Contact Lens call analytics transcription conversational AI contact center reporting or quality management capabilities
Experience with Salesforce Flow Apex Lightning configuration Service Console permissions and integration technologies
Experience supporting regulated environments within financial services payments banking or fintech organizations
Experience with CICD Infrastructure as Code Terraform GitLab Harness or AWS platform automation
Experience supporting enterprisescale customer service organizations and multichannel engagement platforms
Experience working with network security IAM compliance and infrastructure teams to support enterprise contact center platforms.
Skills
Mandatory Skills : AWS Cloud Architecture, CRM Analytics for Salesforce, Salesforce Integration (Rest, Soap, Streaming APIs, Event), Salesforce Service Cloud
Thanks and Regards,
Anmol Rathor
Assistant Manager
OKAYA Inc
418 Broadway #7195, Albany, NY 12207, USA
+1 631 (705) 9048
Anmol.r@okayainc.com || www.okayainc.com

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