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As of Jul 8, 2026, the average hourly pay for amazon l3 jobs in the United States is $30.29, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $35.34 per hour, depending on experience, location, and employer.
Engineering SME / Technical Lead (VoIP Integration & Infrastructure -Jersey City, NJ

Engineering SME / Technical Lead (VoIP Integration & Infrastructure -Jersey City, NJ

Lorven Technologies

Jersey City, NJ • On-site

Full-time

Posted 12 days ago


Job description

Our client seeks an Technical Lead VOIP Integration Infrastructure for a 12 Months project in Jersey City, NJ . Below is the detailed requirement
Job Title: Technical Lead (VoIP Integration & Infrastructure)
Work location : Jersey City, NJ
Duration: 12 Months
Role Summary
Hands-on technical authority responsible for SBC routing/integration, SIP signaling and troubleshooting, and delivery of the combined mission: incident response enablement and STIR/SHAKEN operationalization, within a hybrid contact center environment (on-prem Genesys + Amazon Connect migration).
Required Qualifications
  • 10+ years telecom/VoIP engineering with deep SIP and call routing/interconnect expertise
  • Strong SBC experience; ability to interpret and troubleshoot SBC/CDR/SIP logs (Ribbon preferred)
  • Experience integrating telecom platforms with enterprise contact centers (Genesys and/or Amazon Connect)
  • Experience with external API integrations and multi-system troubleshooting across networks and vendors
  • Automation/config-as-code mindset (Terraform/Ansible/GitOps) and CI/CD familiarity

Preferred Qualifications
  • Hands-on experience with Ribbon SBC / PSX
  • Experience with carrier interconnects and call-signing patterns
  • Experience in STIR/SHAKEN, caller identity programs, or message-signing patterns
  • Familiarity with Amazon Connect voice/telephony integration patterns and/or Genesys SIP integrations
  • Cloud networking and container familiarity (Docker/K8s)

Key Responsibilities
  • Lead VoIP / SIP design and execution under approved architecture, including routing policy, header handling, and failover patterns
  • Implement and maintain SBC routing and policy configurations supporting secure call origination
  • Implement and support STIR/SHAKEN signing integration patterns, including non-signing paths and exception handling
  • Diagnose and resolve complex issues across SBC logs, CDRs, SIP traces, carriers, and contact center platforms (Genesys and Amazon Connect)
  • Build and maintain automation and repeatable tooling (configuration-as-code, scripted diagnostics, synthetic call/test harnesses)
  • Integrate with external telecom and security platforms via APIs
  • Partner with SRE to meet reliability and latency objectives and support production readiness/rollout execution
  • Provide L3/L4 escalation support and technical mentoring to operations engineers

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About Lorven technologies

Sourced by ZipRecruiter

Lorven Technologies, headquartered in Plainsboro, New Jersey, United States, is a reputable company in the technology industry, specializing in providing effective IT solutions and consulting services. The company's official website, lorventech.com, offers comprehensive insights into its offerings which include but are not limited to software development, IT consulting, project management, and business analysis. Since its inception, Lorven Technologies has been committed to ensuring efficiency and reliability in delivering IT services to its global clientele, establishing itself as a trusted name in the industry.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Plainsboro, NJ, US

Year founded

2001

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