Amazon Incident Management Jobs (NOW HIRING)

Are you an expert at helping customers move ideas forward from ambiguous to crystal clear? Do you thrive on driving programs and projects that deliver value to a global organization?
Amazon's Corporate Infrastructure Services is looking for a highly motivated leader to lead a global team of Telecom Vendor Managers and Procurement Specialists and Technical Business Developers, responsible for Amazon's Telecom Supply Chain supporting multiple Amazon business units with respect to their telecommunication connectivity (infrastructure) needs. The role includes designing WAS connectivity solutions, expanding and managing relationships with Telecom vendors, and negotiating Service Agreements and Contracts supporting all internal Amazon customers. Network connectivity is a critical lifeline for Amazon teams and the management of cost, delivery, availability and improvements will be central to the success of this position.
As a Telecom Business owner and subject matter expert, you will engage upstream with technical leadership teams in helping to shape the strategy and drive execution for both internal and external facing projects across a variety of technologies and disciplines. You will be responsible for working with external vendors and leveraging internal capabilities across Amazon to deliver solutions and ensure cross-organizational information sharing, while driving consistency with partners that work with multiple teams within Amazon at same time. You will establish program requirements, initiate, structure, negotiate, and close new relationships as well as renewals of deals to grow the top and bottom line, serve as the key contact point with strategic partners, and implement Service Level Agreements (SLAs). You will partner with other global teams and drive standardization across the organizations. You will work with various stakeholders to setup a WAN Service Management program.
This role manages the day-to-day interaction with the Telecom vendors and institutes formal business and performance reviews with vendors and Amazon leadership, identifying key activities, setting strategic direction and establishing potential development opportunities. It monitors key performance indicators for adherence to contract requirements, SLAs, and performance expectations and leads efforts to resolve anomalies or exceptions. It will interact with internal incident management teams to develop automated ways to collect and analyze circuit metrics and standardize circuit outage reporting.
Key job responsibilities
- Lead and develop global team members
- Identify, evaluate, design, negotiate, source and manage telecom infrastructure, strategic telecom partner relationships and complex deals
- Serve as the escalation point for Amazon Corporate WAN connectivity
- Hold Quarterly Business Reviews
- Integrate fast deploy solutions
- Create a WAN Service Management Program
BASIC QUALIFICATIONS
- 3+ months of telecommunication technology experience
- 5+ years of vendor management experience
- Bachelor's degree or above, or 5+ years of equivalent experience
- 5+ years of team leadership experience
PREFERRED QUALIFICATIONS
- Experience effectively communicating complex concepts through written and verbal communication
- Experience in problem solving and delivering results
- Experience coordinating projects across organizations that span hundreds or thousands of people
- Experience with Microsoft Office products and applications
- Experience in cross functional project delivery
- Experience communicating across technical and non-technical audiences, including executive level stakeholders or clients
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, TX, Austin - 162,700.00 - 220,200.00 USD annually
USA, VA, Arlington - 162,700.00 - 220,200.00 USD annually
USA, WA, Seattle - 162,700.00 - 220,200.00 USD annually