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Amazon Front Desk Jobs in Texas (NOW HIRING)

Siepe

IT Help Desk Tier 1

Houston, TX

... as front-line Service Desk support, dedicated onsite support, and on implementation projects ... Amazon AWS and Microsoft Azure cloud support experience (setup, configuration, design and support ...

Siepe

IT Help Desk Tier 1

Dallas, TX

... as front-line Service Desk support, dedicated onsite support, and on implementation projects ... Amazon AWS and Microsoft Azure cloud support experience (setup, configuration, design and support ...

Siepe

IT Help Desk Tier 1

Dallas, TX

... as front-line Service Desk support, dedicated onsite support, and on implementation projects ... Amazon AWS and Microsoft Azure cloud support experience (setup, configuration, design and support ...

Siepe

IT Help Desk Tier 1

Houston, TX · On-site

... as front-line Service Desk support, dedicated onsite support, and on implementation projects ... Amazon AWS and Microsoft Azure cloud support experience (setup, configuration, design and support ...

Siepe

IT Help Desk Tier 1

Houston, TX

... as front-line Service Desk support, dedicated onsite support, and on implementation projects ... Amazon AWS and Microsoft Azure cloud support experience (setup, configuration, design and support ...

All JobsAmazon Front Desk JobsAmazon Front Desk Jobs in Texas

Amazon Front Desk information

See Texas salary details

$7

$14

$18

How much do amazon front desk jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for amazon front desk in Texas is $14.20, according to ZipRecruiter salary data. Most workers in this role earn between $12.55 and $16.11 per hour, depending on experience, location, and employer.

What is an Amazon Front Desk?

Amazon Front Desk jobs involve greeting visitors, assisting employees and guests, managing access and security protocols, and providing general administrative support at Amazon facilities. These roles require strong communication skills, attention to detail, and the ability to handle multiple tasks efficiently. Front Desk staff play a key part in creating a positive and professional first impression for anyone entering the building. They may also be responsible for scheduling, handling deliveries, and coordinating with other departments to ensure smooth day-to-day operations.

What skills and qualifications are needed to thrive as an Amazon Front Desk associate?

To thrive as an Amazon Front Desk Associate, you generally need strong organizational skills, attention to detail, and customer service experience, often supported by a high school diploma or equivalent. Familiarity with visitor management systems, Microsoft Office Suite, and internal Amazon communication tools is typically required. Excellent interpersonal skills, professionalism, and the ability to multitask help you stand out in this role. These skills are vital for creating a positive first impression, ensuring smooth operations, and effectively supporting both visitors and staff in a dynamic environment.

What are the main challenges faced by an Amazon Front Desk associate, and how can I prepare for them?

Amazon Front Desk associates often manage a fast-paced environment where multitasking is essential. Common challenges include handling high visitor traffic, quickly resolving inquiries, and coordinating with multiple departments to facilitate smooth operations. Strong communication skills, adaptability, and attention to detail are key to succeeding in this role. Preparing by familiarizing yourself with Amazon’s customer service standards and practicing organizational techniques will help you thrive.

What is the difference between Amazon Front Desk vs Amazon Customer Service Associate?

AspectAmazon Front DeskAmazon Customer Service Associate
Required CredentialsHigh school diploma or equivalent, basic computer skillsHigh school diploma or equivalent, good communication skills
Work EnvironmentOn-site reception area, front officeRemote or on-site customer support centers
Employer & Industry UsageAmazon facilities, corporate officesAmazon customer support centers, e-commerce
Common Search & ComparisonFront desk roles, reception dutiesCustomer service, support roles

Amazon Front Desk roles focus on greeting visitors, managing front office operations, and providing administrative support at Amazon facilities. In contrast, Amazon Customer Service Associates primarily handle customer inquiries, troubleshoot issues, and support online shoppers. While both roles require communication skills and familiarity with Amazon's services, the Front Desk position is more administrative and on-site, whereas Customer Service Associates may work remotely or in call centers.

What are popular job titles related to Amazon Front Desk jobs in Texas?

For Amazon Front Desk jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Amazon Front Desk jobs in Texas look for?

The top searched job categories for Amazon Front Desk jobs in Texas are:

Amazon Front Desk jobs near you
Infographic showing various Amazon Front Desk job openings in Texas as of August 2026, with employment types broken down into 76% Full Time, 22% Part Time, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $29,539 per year, or $14.2 per hour.

IT Help Desk Tier 1

Siepe

Houston, TX

Full-time

Posted 5 days ago

Job description

Siepe is a fast-growing technology company headquartered in Dallas, TX – focused on helping investment managers turn complexity into clarity. We build software and data solutions that give hedge funds and financial services firms the visibility, speed, and confidence they need to make better decisions – faster. 
 
Our platform delivers a unified source of truth that empowers our clients with real-time, actionable insights. We don’t just serve the industry – we help modernize it! 
 
Siepe is profitable, privately held, and growing fast. We offer more than just competitive pay and great benefits—we offer the chance to do impactful work alongside sharp, driven teammates in a culture that rewards curiosity, initiative, and follow-through. Whether you come from finance, tech, or are charting a new path, you’ll find meaningful problems to solve, real ownership, and the momentum to grow your career with purpose. 

As a Tier 1 IT Support Engineer, you will serve as the first point of contact for technical support issues.  Primarily remotely supporting clients but on-site support will be needed at times. This role blends technical problem-solving with exceptional customer service/communication skills, supporting cloud-first environments and high-demand financial users.  It is vital that this role is carried out in a professional, courteous, and friendly manner as they will be working very closely with our client and represent Siepe.

We are currently seeking a customer service–focused engineer to provide white-glove onsite support for our primarily U.S. based clients. The position includes both support of Siepe employees and IT MSP client users. The client environments are heavily cloud-based, with minimal on-premises infrastructure.
 
We offer competitive compensation and benefits along with an opportunity to take ownership in a collaborative team environment. (Please note, unfortunately at this time we cannot offer visa sponsorship or relocation assistance.)
What You'll Be Doing
  • Delivering white glove service for support requests for end users, workstations, conference rooms, and any other IT managed resources
  • Work with our IT Infrastructure, Implementation, Relationship Management, and Service Desk teams supporting our client both as front-line Service Desk support, dedicated onsite support, and on implementation projects
  • Install, configure, and support local desktop applications in a Windows based environment
  • Install, configure, and support virtual and physical workstations (desktops/laptops with multiple monitors)
  • Monitor ticketing systems for inbound support requests, ensuring timely acknowledgment and response in accordance with defined SLAs
  • Monitor infrastructure and system alerts across all monitoring platforms, identifying, investigating, and escalating issues as required
  • Perform system health checks following a detailed checklist to verify the status of critical systems and services, addressing or escalating issues as necessary
  • Execute routine maintenance tasks as directed, ensuring adherence to standard operating procedures and change management processes
  • Managing and updating IT inventory
  • Coordinate escalations by contacting escalation team members or responsible personnel in the event of critical incidents requiring immediate attention.
  • Recommend and implement solutions that will help to propel Siepe’s reputation as a high-quality IT services provider in the financial services space
  • Work closely with senior leadership on opportunities where technical expertise is required during the business development process
What You'll Bring
  • 2-3 years of previous IT support experience; MSP experience preferred
  • Excellent communication and interpersonal skills
  • Excellent attention to detail and time management
  • Expertise with ticketing system(s), time entry/management, and SLA-drive environments
  • In-depth knowledge of Microsoft operating systems is required
    • Expert level knowledge in supporting Windows 10 and 11 workstations
    • Working knowledge of Windows Server 2025, 2022, and 2019
  • Proficient in Microsoft Active Directory (traditional and Entra ID)
    • Create AD users, groups, and group policies with minimal guidance
    • Manage workstations in traditional domain and Entra ID
    • Manage file server shares and permissions
  • Knowledge and experience with Microsoft 365
    • Entra ID
    • SharePoint
    • Endpoint/Intune
    • Exchange Online
    • Teams
  • Strong understanding of security best practices as it relates to securing local applications, end user data, and workstations
  • Amazon AWS and Microsoft Azure cloud support experience (setup, configuration, design and support of cloud based workloads)
  • Experience supporting and setting up Microsoft 365 users, accounts, configurations
  • Familiarity with Mobile Device Management and Mobile Application Management platforms (Endpoint/Intune, Azure Conditional Access)
  • Basic networking skills and infrastructure skills like:
    • Firewall configuration
    • Rule creation
    • Troubleshooting of network route and connectivity issues
    • Wireless network and access point setup and support
  • In-depth knowledge of supporting Excel and add-ins
  • Bloomberg application support experience
  • Software deployment experience
  • Cloud VOIP experience
  • Quickbooks support experience
  • Experience with Scripting – PowerShell and command line
  • Self-motivated, self-starter, and challenge-seeker
What We Offer

At Siepe, we don’t just hire talent, we build performance-driven teams empowered by transparency, curiosity, and continuous growth. Our Total Rewards go beyond the basics: they’re designed to reward bold thinking, support personal development, and create space for meaningful connection whether you're growing your career, your skill set, or your impact. 

Compensation & Financial Well-being:
- Competitive Compensation Packages, including Annual Performance-Based Bonuses 
- 401(k) Retirement Plan with company match to support your long-term financial goals 
- Employee Referral Program – earn rewards for helping us grow our talented team 

Health & Insurance Benefits
- Comprehensive Health, Dental, Vision, and Life Insurance 
- Flexible plans tailored to support individuals and families 

Learning & Career Growth
- Annual investment in your Learning & Development goals 
- On-the-job exposure to innovative technologies and financial strategies 
- Growth opportunities in a collaborative, fast-paced environment that values continuous improvement 

Time Off & Flexibility
- Flexible Time Off (FTO)  
- Flexibility to recharge and maintain work-life balance 

In-Office Perks & Culture
- Daily meal delivery allowance when working from the office 
- Monthly Celebrations and Quarterly Offsite Events 
- Annual Holiday Party to celebrate milestones and build team connection 
- A vibrant, inclusive office culture that blends fun with purpose 

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.