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Amazon Dls Case Manager Jobs (NOW HIRING)

Amazon

Sr. Product Manager-Tech, Amazon Leo

Redmond, WA · On-site

$141K - $187K/yr

As a Senior Product Manager - Tech on the Amazon LEO Antenna Hardware Product Management team, you ... business case and develop strategy docs. Determine the product SKU and release strategy Serve as ...

Amazon

Sr Manager, Amazon Quick Product Marketing

Seattle, WA · On-site

$137K - $180K/yr

About the Role As the Sr. Manager of Product Marketing for Amazon Quick, you will lead the team ... use case. Drive cross-functional alignment across product, engineering, sales, and marketing ...

Amazon

Sr Manager, Amazon Quick Product Marketing

Seattle, WA · On-site

$137K - $180K/yr

About the Role As the Sr. Manager of Product Marketing for Amazon Quick, you will lead the team ... use case. Drive cross-functional alignment across product, engineering, sales, and marketing ...

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Amazon Dls Case Manager information

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$24

$42

How much do amazon dls case manager jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for amazon dls case manager in the United States is $24.76, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.92 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Amazon DLS Case Manager, and why are they important?

To excel as an Amazon DLS Case Manager, you need strong analytical abilities, attention to detail, and a background in case management or a related field, often supported by a bachelor’s degree. Familiarity with Amazon’s internal case management systems, Excel, and CRM tools is typically required. Exceptional communication, problem-solving skills, and the ability to manage multiple priorities make someone stand out in this role. These skills are essential for effectively resolving complex cases, ensuring compliance, and maintaining high standards of customer service and operational efficiency.

What are some common challenges faced by Amazon DLS Case Managers, and how can they be effectively managed?

Amazon DLS Case Managers often encounter challenges such as balancing a high caseload, navigating complex customer or employee issues, and adhering to strict service level agreements. Effective time management, strong communication skills, and familiarity with Amazon's internal tools and processes are essential for managing these demands. Collaborating closely with cross-functional teams and proactively seeking feedback can also help case managers resolve issues efficiently and maintain a positive experience for customers or stakeholders.

What is the highest paying position at Amazon warehouse?

At Amazon warehouses, the highest paying positions are typically managerial roles such as Area Manager or Operations Manager, which can earn significantly higher salaries than entry-level roles. These positions often require leadership skills, experience in logistics, and sometimes certifications in safety or management. Compensation varies by location and experience but generally includes base salary, bonuses, and stock options.

What is a DLS case manager?

A DLS case manager is a professional responsible for managing and resolving cases related to delivery or logistics issues within Amazon's Delivery and Logistics Services. They coordinate with drivers, customers, and internal teams to ensure timely resolution and maintain service quality, often using case management tools and following company policies.

What does DLS mean in Amazon?

In the context of an Amazon DLS Case Manager, DLS typically stands for Delivery Line of Service, referring to specific processes or teams involved in managing delivery-related cases. The role involves handling customer issues, coordinating with delivery teams, and using Amazon's internal tools to resolve cases efficiently.

What are Amazon DLS Case Managers?

Amazon DLS (Disability and Leave Services) Case Managers are professionals who support Amazon employees during periods of leave related to disability, illness, or family needs. They guide employees through the leave process, ensuring compliance with company policies and legal regulations, and act as a liaison between employees, managers, and external vendors. Their role includes reviewing documentation, providing updates, and helping employees understand their rights and options throughout their leave. Effective case managers help create a supportive environment for employees during challenging times.

What is the difference between Amazon Dls Case Manager vs Amazon Dls Customer Service Associate?

AspectAmazon Dls Case ManagerAmazon Dls Customer Service Associate
Required CredentialsHigh school diploma or equivalent; experience in case management or customer serviceHigh school diploma or equivalent; customer service experience preferred
Work EnvironmentOffice-based, handling complex cases and escalationsCall center or remote, assisting customers with inquiries
Employer & Industry UsageAmazon logistics and delivery servicesAmazon retail and customer support

The Amazon Dls Case Manager focuses on managing complex delivery issues and escalations, requiring more specialized case management skills. In contrast, the Amazon Dls Customer Service Associate handles general customer inquiries and support. Both roles are essential in Amazon's logistics and customer service operations, but they differ in responsibilities and skill requirements.

What is the DLS team at Amazon?

The DLS team at Amazon refers to the Delivery and Logistics Support team, which manages delivery operations, customer service, and issue resolution for Amazon's logistics network. As a Case Manager in this team, responsibilities include handling delivery-related cases, coordinating with drivers and customers, and using tools like Salesforce to ensure timely resolution.
What cities are hiring for Amazon Dls Case Manager jobs? Cities with the most Amazon Dls Case Manager job openings:
Infographic showing various Amazon Dls Case Manager job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $51,494 per year, or $24.8 per hour.
Sr. Design Program Manager, Communications & Content, Amazon Design Excellence

Sr. Design Program Manager, Communications & Content, Amazon Design Excellence

Amazon

Seattle, WA

Full-time

Posted 9 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 6,856 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers

Job description

Amazon Design Excellence is seeking a talented, creative and experienced Sr. Design Program Manager of Communications & Content to join our team as we work to create thriving conditions for design and creative excellence at Amazon. This role will own and evolve the communications strategy for Amazon's design community, driving the full lifecycle of internal and external communications - from producing the monthly design newsletter and managing the Amazon.Design website, to identifying and launching new channels that expand our reach and activate our community

The right candidate will be equal parts operator and strategist: someone who can ship a polished newsletter in the morning and pitch a bold new content strategy in the afternoon.
Key job responsibilities
Communications Operations & Execution
- Own the end-to-end production of the Amazon Design monthly newsletter, including content sourcing, writing/editing, formatting, and distribution to the design community
- Draft and send regular communications (emails, announcements, updates) to designers across Amazon
- Develop and execute event communications strategy
- Manage updates to the Amazon Design internal hub and external website, coordinating directly with partners to scope, prioritize, and ship changes
- Maintain and evolve communications templates, distribution lists, and operational cadences to ensure consistency and reliability
Strategic Channel Expansion
- Develop and execute a communications strategy that expands ADX's reach beyond existing channels - identifying new internal and external marketing opportunities to engage designers where they are
- Evaluate and recommend new platforms, formats, and content types to grow audience and deepen engagement
- Define success metrics for communications initiatives and use data to iterate on what's working
- Build the case for investment in new channels, presenting recommendations to leadership
Content Creation & Agency Management
- Edit and elevate content from across the design organization, ensuring quality, voice consistency, and alignment with our brand
- Produce scrappy, effective content that drives engagement - the kind that gets people talking and activating across the community
- Identify when external support is needed and manage agency relationships to supplement content production, ensuring quality output on time and on budget
Community Activation & Engagement
- Partner closely with Community, Events, and External Reputation leads to ensure communications amplify and reinforce programs
- Drive engagement across Slack channels, internal forums, and other community touchpoints - creating moments that spark conversation and connection
- Track and report on community engagement metrics, using insights to refine communications approach

What Amazon employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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