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Amazon Dls Case Manager Jobs (NOW HIRING)

Amazon

Staffing Manager, Workforce Staffing

Tempe, AZ · On-site

$39K - $54K/yr

... case management plan experience Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our ...

Amazon

Sr. Product Manager-Tech, Amazon Leo

Redmond, WA · On-site

$141K - $187K/yr

As a Senior Product Manager - Tech on the Amazon LEO Antenna Hardware Product Management team, you ... case and develop strategy docs Determine the product SKU and release strategy Serve as the product ...

Amazon

Sr. Product Manager-Tech, Amazon Leo

Redmond, WA

$141K - $187K/yr

As a Senior Product Manager - Tech on the Amazon LEO Antenna Hardware Product Management team, you ... case and develop strategy docs Determine the product SKU and release strategy Serve as the product ...

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Amazon Dls Case Manager information

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How much do amazon dls case manager jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for amazon dls case manager in the United States is $24.76, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.92 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Amazon DLS Case Manager, and why are they important?

To excel as an Amazon DLS Case Manager, you need strong analytical abilities, attention to detail, and a background in case management or a related field, often supported by a bachelor’s degree. Familiarity with Amazon’s internal case management systems, Excel, and CRM tools is typically required. Exceptional communication, problem-solving skills, and the ability to manage multiple priorities make someone stand out in this role. These skills are essential for effectively resolving complex cases, ensuring compliance, and maintaining high standards of customer service and operational efficiency.

What are some common challenges faced by Amazon DLS Case Managers, and how can they be effectively managed?

Amazon DLS Case Managers often encounter challenges such as balancing a high caseload, navigating complex customer or employee issues, and adhering to strict service level agreements. Effective time management, strong communication skills, and familiarity with Amazon's internal tools and processes are essential for managing these demands. Collaborating closely with cross-functional teams and proactively seeking feedback can also help case managers resolve issues efficiently and maintain a positive experience for customers or stakeholders.

What is the highest paying position at Amazon warehouse?

At Amazon warehouses, the highest paying positions are typically managerial roles such as Area Manager or Operations Manager, which can earn significantly higher salaries than entry-level roles. These positions often require leadership skills, experience in logistics, and sometimes certifications in safety or management. Compensation varies by location and experience but generally includes base salary, bonuses, and stock options.

What is a DLS case manager?

A DLS case manager is a professional responsible for managing and resolving cases related to delivery or logistics issues within Amazon's Delivery and Logistics Services. They coordinate with drivers, customers, and internal teams to ensure timely resolution and maintain service quality, often using case management tools and following company policies.

What does DLS mean in Amazon?

In the context of an Amazon DLS Case Manager, DLS typically stands for Delivery Line of Service, referring to specific processes or teams involved in managing delivery-related cases. The role involves handling customer issues, coordinating with delivery teams, and using Amazon's internal tools to resolve cases efficiently.

What are Amazon DLS Case Managers?

Amazon DLS (Disability and Leave Services) Case Managers are professionals who support Amazon employees during periods of leave related to disability, illness, or family needs. They guide employees through the leave process, ensuring compliance with company policies and legal regulations, and act as a liaison between employees, managers, and external vendors. Their role includes reviewing documentation, providing updates, and helping employees understand their rights and options throughout their leave. Effective case managers help create a supportive environment for employees during challenging times.

What is the difference between Amazon Dls Case Manager vs Amazon Dls Customer Service Associate?

AspectAmazon Dls Case ManagerAmazon Dls Customer Service Associate
Required CredentialsHigh school diploma or equivalent; experience in case management or customer serviceHigh school diploma or equivalent; customer service experience preferred
Work EnvironmentOffice-based, handling complex cases and escalationsCall center or remote, assisting customers with inquiries
Employer & Industry UsageAmazon logistics and delivery servicesAmazon retail and customer support

The Amazon Dls Case Manager focuses on managing complex delivery issues and escalations, requiring more specialized case management skills. In contrast, the Amazon Dls Customer Service Associate handles general customer inquiries and support. Both roles are essential in Amazon's logistics and customer service operations, but they differ in responsibilities and skill requirements.

What is the DLS team at Amazon?

The DLS team at Amazon refers to the Delivery and Logistics Support team, which manages delivery operations, customer service, and issue resolution for Amazon's logistics network. As a Case Manager in this team, responsibilities include handling delivery-related cases, coordinating with drivers and customers, and using tools like Salesforce to ensure timely resolution.
What cities are hiring for Amazon Dls Case Manager jobs? Cities with the most Amazon Dls Case Manager job openings:
Infographic showing various Amazon Dls Case Manager job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $51,494 per year, or $24.8 per hour.
Human Resources Specialist

Human Resources Specialist

US Tech Solutions

Phoenix, AZ • Remote

Contractor

Posted 19 days ago

Be an early applicant

Job description

Job Details:

Job Title: Human Resources Specialist II

Location: Virtual (Work from Home)

Duration: 4 Months contract

Summary:

  • Client Disability and Leave Services (DLS) team in the HR Services organization is building a best-in-class case management program to deliver leave of absence, disability and accommodation services to employees globally.
  • Provide support for all types of leave of absence and disability life events.
  • This person is skilled in responding to changing circumstances and needs, and assists the DLS Manager in paving the way for a connected and trusted case management experience.
  • This person will facilitate all initial activities, determine eligibility for any corresponding leave/disability plans, and generate corresponding letters/emails and act on behalf of the DLS Manager in ensuring timely completion of tasks.
  • Initiate and respond to inquiries about leave and disability events, benefits, and options available to employees.
  • Identify and solve problems that may arise, sometimes with limited information.
  • Communicate regular updates to employees and stakeholders both verbally and in writing.

Required Skills:

  • Demonstrated ability to coach managers and supervisors
  • Ability to deliver results with little supervision in a dynamic and often ambiguous environment
  • Proven effective consulting skills, with an ability to influence in all directions
  • Strong business and HR acumen, including strong problem solving skills, critical thinking, and willingness to be vocally self-critical
  • HR policy familiarity is required

Preferred Skills:

  • Previous Oracle or People Soft experience is nice to have
  • Ability to work well across different functions in order to integrate HR and business strategies.
  • Exceptional listening skills and ability to relate to, influence, and coach employees of all levels in the organization.
  • Ability to work independently, as well as an active member of both business and HR teams.
  • Highly analytical about supporting the business and ensure that the organization rigorously measures and analyzes the right things to drive success.

Company Description

About US Tech Solutions:
US Tech Solutions is a new age leading total talent solutions provider. Our current revenues are in excess of $140 Million annually. Our staffing solutions include multiple labor categories like IT, Scientific, Clinical, Engineering, Finance, and Professional. We currently support over 80 Fortune 500 clients and are a top supplier in various contingent labor programs.
To learn more about US Tech Solutions, please visit us at www.ustechsolutionsinc.com.
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About US Tech Solutions

Sourced by ZipRecruiter

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions.

Industry

It services

Company size

1,001 - 5,000 Employees

Headquarters location

Jersey City, NJ, US

Year founded

2000

Social media

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