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Amazon Disability Jobs in Alberta (NOW HIRING)

3SIGHT SERVICES LTD.

Company Description 3Sight Services Ltd, is a locally owned and operated Amazon DSP dedicated to ... disability, age, or other legally protected status.

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What are the key skills and qualifications needed to thrive in the Amazon Disability position, and why are they important?

To excel in an Amazon Disability role—such as Disability and Leave Services (DLS) Specialist or Disability Case Manager—you need a solid understanding of disability case management, labor laws (such as ADA and FMLA), and relevant HR procedures, often supported by prior HR or case management experience. Familiarity with human resources information systems (HRIS), case management software, and regulatory compliance platforms is highly valuable. Strong interpersonal skills, empathy, and attention to detail are essential for effectively supporting employees and navigating sensitive cases. These abilities ensure accurate management of disability claims and provide critical support to Amazon employees during life-changing situations.

What are the typical daily responsibilities for someone working in Amazon’s Disability and Leave Services team?

Daily tasks in Amazon’s Disability and Leave Services team include reviewing and processing employee leave requests, guiding employees through the disability and leave of absence process, and ensuring compliance with legal requirements like ADA, FMLA, and company policies. Team members frequently collaborate with HR, managers, and external benefits vendors to address complex cases and answer employees’ questions. Managing documentation, updating case files in internal systems, and providing compassionate support throughout the leave process are also core responsibilities. This role is dynamic and requires balancing administrative tasks with high-touch, confidential interactions to ensure a positive employee experience.

What is an Amazon Disability job?

An Amazon Disability job refers to roles that support employees with disabilities, ensuring accessibility, accommodation, and inclusion in the workplace. These positions may be part of Amazon's Disability and Leave Services (DLS) team, focusing on assisting employees with disability-related accommodations, return-to-work processes, and compliance with legal requirements. The goal is to create an equitable work environment, allowing employees with disabilities to thrive in their roles.

What job categories do people searching Amazon Disability jobs in Alberta look for? The top searched job categories for Amazon Disability jobs in Alberta are:
Amazon Disability jobs near you
Infographic showing various Amazon Disability job openings in Alberta as of July 2026, with employment types broken down into 72% Full Time, and 28% Part Time. Highlights an 100% In-person job distribution.
Amazon Connect Support Engineer

Amazon Connect Support Engineer

Miratech

Manyberries, AB

Full-time

Medical

Posted 5 days ago

Job description

Company Description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization, and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Miratech has coverage across  5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for an Amazon Connect Support Engineer who will be responsible for supporting and maintaining AWS-based CCaaS and contact center environments to ensure high availability and system reliability. The role focuses on monitoring, troubleshooting, and resolving production issues using observability tools such as Splunk and Zabbix.

This role offers the opportunity to develop broad expertise across multiple leading CCaaS platforms in a modern enterprise contact center environment.

Responsibilities

  • Design, develop, and enhance proactive monitoring capabilities for the AWS Connect CCaaS platform to ensure system reliability and operational excellence.
  • Collaborate closely with developers, architects, and platform owners to enforce logging standards and monitoring best practices that enable effective troubleshooting and observability.
  • Participate in application design sessions and develop end-to-end interaction flows using Splunk to strengthen monitoring and diagnostics capabilities.
  • Troubleshoot production issues, perform root cause analysis, and implement corrective actions to minimize system downtime and service disruptions.
  • Work with vendor partners to drive operational improvements and enhance monitoring frameworks across the platform.
  • Develop and maintain CloudWatch dashboards as a complementary monitoring solution to ensure redundancy and visibility.
Qualifications
  • 4+ years of overall IT experience with strong exposure to CCaaS environments.
  • Solid experience in contact center observability, monitoring, and troubleshooting of production systems.
  • 2+ years of hands-on experience with monitoring tools such as Splunk and CloudWatch.
  • Practical AWS cloud experience, including Lambda, Amazon Connect, Application Load Balancers (ALBs).
  • Experience in at least one scripting language such as Python or JavaScript to support automation and operational efficiency.
  • Excellent communication and teamwork skills with the ability to collaborate across technical teams.

Nice To Have

  • Experience with NICE CXone and/or Genesys Cloud/Genesys Engage contact center platforms
  • Experience with monitoring and observability tools such as Zabbix

We offer:

  • Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. 
  • Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. 
  • Work From Anywhere Culture: make the most of the flexibility that comes with remote work. 
  • Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. 
  • Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. 
  • Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. 
  • Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. 

*Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.


Additional Information

All your information will be kept confidential according to EEO guidelines.