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Job Profile Description

Manulife is a leading international financial services provider, helping people make decisions easier and lives better. Help shape the future you want to see - and discover that better can take you anywhere you want to go.
JOB DESCRIPTION
People Leader Role: No
Responsibilities
Partner across member processing and other business areas to identify improvements in Member Processing and ensure strategic objectives achieve intended outcomes.

Work as directed by management team to research and document business issues involving workflow procedures and processes
Lead initiatives with strategic and tactical impact on ensuring business benefits are realized
Develop and manage an integrated plan for initiatives, ensuring key metrics and success criteria is developed

Analyse data and Trend issues being experienced in the business and propose solutions
Drive actions and decisions
Communicate and present considered key insights to leadership and stakeholders. Clearly articulate impact
Coordinate between impacted areas and departments to ensure initiatives are fully integrated into the business.
Challenge and motivate partners to develop and think differently
Mentor change within the teams and act as an agent to build awareness and vision
Prioritizing and reprioritizing initiative deliverables aligned with leadership strategic goals.
Requirements
University degree
7-10 years experience in Canadian Retirement

Ability to influence and negotiate with others to meet initiative deadlines

Strong knowledge of Canadian Retirement structure/technologies and processes

Bilingualism (English and French) is an asset. If the successful candidate is in Quebec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

Creative & innovative thinker with the ability to challenge the status quo to drive significant change
Able to review trend information to identify early indictors of risk or issues
Strong understanding of the customer lifecycle in Canadian Retirement and the retirement industry
Strong ability to enact change within the current ecosystem and demonstrates a clear understanding of the impacts of those changes
Proven ability to lead change initiatives and able to those simply to audience actively collaborates to create ways to lead change
Able to engage and present to leadership
Demonstrates agility and ability to quickly shift priorities
Strong internal network at all levels of the organization
At Manulife/JohnHancock, we embrace our diversity. We strive to attract,developandretaina workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention,advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin,colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
This job description is not a comprehensive listing of all job duties required for this role. We reserve the right to change these duties or assign additional duties at any time with or without notice

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.