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Amazon Cx Jobs (NOW HIRING)

Amazon

Sr PMT, Customer Experience, Amazon

Seattle, WA

$22 - $30.25/hr

Here at Amazon, we embrace our differences. We are committed to furthering our culture of diversity ... CX. - Own the roadmap strategy/definition based on customer insights and prioritize features ...

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Amazon

Principal Program Manager, OPTIMA

Seattle, WA · On-site

We provide ground truth data and CX quality insights across multiple languages at scale with high quality to train, measure and improve and Gen AI/Agentic models powering Amazon AI products like ...

Amazon

Sr PMT, Customer Experience, Amazon

Seattle, WA

$22 - $30.25/hr

Here at Amazon, we embrace our differences. We are committed to furthering our culture of diversity ... CX. - Own the roadmap strategy/definition based on customer insights and prioritize features ...

New

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How much do amazon cx jobs pay per hour?

As of Jul 8, 2026, the average hourly pay for amazon cx in the United States is $25.42, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.85 per hour, depending on experience, location, and employer.
Infographic showing various Amazon Cx job openings in the United States as of July 2026, with employment types broken down into 91% Full Time, 7% Part Time, and 2% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $52,867 per year, or $25.4 per hour.
Software Development Engineer II, Devices & Services Trust CX Innovations

Software Development Engineer II, Devices & Services Trust CX Innovations

Amazon

Bellevue, WA

Full-time

Re-posted 5 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 6,933 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers

Job description

Amazon's Devices & Services Trust CX Innovations team builds responsible AI for consumer devices. We deliver privacy-first, accessible, and trustworthy AI experiences across Amazon's device ecosystem-Alexa, Echo, and ambient computing products. Our mission: push the boundaries of generative AI innovation while maintaining Amazon's high bar for customer trust, privacy, inclusion, and accessibility.
Build foundational systems and consumer-facing features that enable trustworthy AI experiences at scale

Partner with our Product Manager-Technical to design privacy-preserving AI architectures, responsible AI frameworks, and accessibility features. Tackle complex technical challenges at the intersection of AI innovation and customer trust.
Key job responsibilities
What You'll Build
- Architect on-device vs. cloud processing trade-offs that optimize for privacy and performance
- Design and implement federated learning and differential privacy techniques for hybrid AI architectures
- Develop AI evaluation frameworks to measure model quality, safety, and bias across diverse customer populations
- Build observability and monitoring systems for AI performance, hallucination detection, and trust metrics
- Implement WCAG 2.1 AA and Section 508 compliance for AI-powered interfaces across voice, visual, and multimodal experiences
- Create explainable AI interfaces and transparency controls that show customers what data is used and how
- Build privacy dashboards and consent management frameworks that give customers control
Key Technical Challenges
- Latency vs

Privacy: Optimize response times while maintaining strong privacy guarantees through on-device processing and selective cloud offloading
- AI Safety at Scale: Reduce hallucinations to <1% while maintaining 95%+ accuracy across diverse customer queries
- Ambient Computing Privacy: Build privacy controls for always-on environments that balance proactive assistance with clear boundaries
- Multimodal AI Systems: Architect distributed systems that handle text, voice, and visual inputs while preserving privacy across modalities
What Success Looks Like
- Make technical decisions that prioritize customer trust even when it means additional complexity
- Write clean, maintainable code and establish best practices that enable the team to move fast
- Implement privacy-preserving techniques without sacrificing user experience
- Thrive in ambiguous environments and ship iteratively based on customer feedback
- Design systems that work for all customers, considering diverse abilities and use cases from the start
Why Join Us
- Shape the future of responsible AI and set industry standards for privacy and trust
- Work on generative AI technology that impacts millions of customers daily
- Solve novel technical challenges at the intersection of AI innovation and customer protection

What Amazon employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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