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Amazon Customer Jobs in Rhode Island (NOW HIRING)

Citizens Financial Group

Principal Software Engineer

Johnston, RI · On-site +1

$135K - $182K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Build customer-facing solutions utilizing Large Language Models (LLMs). * Implement AI-driven ... Amazon Kinesis * Amazon SQS * Apache Storm * 3+ years of experience within financial services ...

Citizens

Principal Software Engineer

Johnston, RI · On-site +1

$135K - $182K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Build customer-facing solutions utilizing Large Language Models (LLMs). * Implement AI-driven ... Amazon Kinesis * Amazon SQS * Apache Storm * 3+ years of experience within financial services ...

Citizens Financial Group

Principal Software Engineer

Johnston, RI · On-site +1

$135K - $182K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Build customer-facing solutions utilizing Large Language Models (LLMs). * Implement AI-driven ... Amazon Kinesis * Amazon SQS * Apache Storm * 3+ years of experience within financial services ...

Citizens Bank

Principal Software Engineer

Johnston, RI · On-site

$135K - $182K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Build customer-facing solutions utilizing Large Language Models (LLMs). * Implement AI-driven ... Amazon Kinesis * Amazon SQS * Apache Storm * 3+ years of experience within financial services ...

UNFI

Database Engineer II

Providence, RI · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... customer ordering platform or our warehouse management systems that optimize service. You will have ... Experience with Cloud hosting from such vendors as Amazon, Microsoft, Google, Oracle, and IBM.

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Showing results 21-40

All JobsAmazon Customer JobsAmazon Customer Jobs in Rhode Island

Amazon Customer information

What is an Amazon customer?

An Amazon Customer is an individual who uses the Amazon platform to purchase goods and services. Customers can browse millions of products, read reviews, compare prices, and complete transactions online or via the Amazon app. They benefit from features like fast shipping options, customer support, and secure payment methods. Amazon Customers can also access additional services such as Amazon Prime, which offers exclusive deals, streaming, and other perks.

What are the key skills and qualifications needed to thrive as an Amazon Customer Service Representative?

To thrive as an Amazon Customer Service Representative, you need strong problem-solving abilities, communication skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat and email platforms, and Amazon's internal support systems is commonly required. Patience, active listening, and adaptability help individuals excel in assisting diverse customers and resolving complex issues. These competencies ensure efficient service delivery, customer satisfaction, and the positive reputation of Amazon's brand.

What are the common challenges faced by Amazon Customer Service Associates and how can they overcome them?

Amazon Customer Service Associates often face challenges such as handling high volumes of inquiries, navigating complex customer issues, and maintaining a positive attitude during difficult interactions. Success in this role relies on strong communication skills, patience, and the ability to quickly learn and use Amazon’s support tools. Associates can overcome these challenges by actively participating in training sessions, seeking feedback from supervisors, and collaborating with team members to share effective problem-solving strategies. Building resilience and focusing on customer satisfaction are key to thriving in this fast-paced environment.

What is the difference between Amazon Customer vs Amazon Customer Service Associate?

AspectAmazon CustomerAmazon Customer Service Associate
CredentialsNo formal credentials requiredTypically requires basic customer service skills, sometimes training provided
Work EnvironmentOnline, remote or in-person shopping experienceCall centers, online chat, or in-store support
Employer & Industry UsageConsumers using Amazon's platformEmployees supporting Amazon's customer service operations
Search & Comparison IntentUnderstanding customer roles and experiencesJob responsibilities and career opportunities in customer support

Amazon Customers are individuals who shop and interact with Amazon's platform, while Amazon Customer Service Associates are employees who assist customers with inquiries, issues, and support. The roles differ mainly in their responsibilities and employment status, with the former being users and the latter being support staff.

What cities in Rhode Island are hiring for Amazon Customer jobs?

Cities in Rhode Island with the most Amazon Customer job openings:

Amazon Customer jobs near you
Infographic showing various Amazon Customer job openings in Rhode Island as of August 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution.

Conversation Designer

Tata Consultancy Service Limited

Johnston, RI • On-site

$120K - $138K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 12 days ago

Job description

Must Have Technical/Functional Skills
Required Skills
• Conversation Design and UX Writing.
• Prompt Engineering and Generative AI concepts.
• Chatbot, Virtual Assistant, and Voice Bot Design.
• Customer Journey Mapping and Human-Centered Design.
• Conversational AI and LLM fundamentals.
• Strong communication, stakeholder management, and analytical skills.
Preferred Qualifications
• Experience with Microsoft Copilot Studio, AWS Lex, Amazon Connect, Dialogflow, OpenAI/Azure OpenAI, or AWS Bedrock.
• Experience designing digital banking, customer service, or contact center conversational experiences.
• Knowledge of BFSI customer journeys, self-service channels, and customer engagement best practices.
Roles & Responsibilities
• Design end-to-end conversational experiences for chatbots, virtual assistants, IVR, and AI copilots.
• Create conversation flows, dialogue trees, user intents, and customer journeys.
• Develop prompts and interaction strategies for Generative AI and LLM-based applications.
• Ensure conversations are natural, context-aware, compliant, and aligned with business objectives.
• Collaborate with business, UX, product, contact center, and engineering teams to define conversational experiences.
• Analyze chatbot and voice bot performance, customer feedback, and usage analytics to continuously improve user experience.
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Salary Range: $120,000 - $138,000 a year

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