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Amazon Customer Service Jobs in Woonsocket, RI (NOW HIRING)

Amazon

Area Manager II - Johnston, RI

Johnston, RI · On-site

Our WW Operations network delivers millions of packages and smiles to Amazon customers every day ... customer service, communication, and interpersonal skills - A Bachelor's or Master's degree in ...

Amazon

Area Manager - Stoughton, MA

Stoughton, MA · On-site

Our WW Operations network delivers millions of packages and smiles to Amazon customers every day ... customer service, communication, and interpersonal skills - A Bachelor's or Master's degree in ...

Amazon

Software Development Manager, Amazon FSx

Boston, MA · Hybrid

$134K - $177K/yr

AWS is a dynamic and rapidly growing business within Amazon, with over a million active customers in 190 countries around the world. AWS has been continually expanding its services to support ...

Amazon

Software Development Manager, Amazon FSx

Boston, MA · Hybrid

$134K - $177K/yr

AWS is a dynamic and rapidly growing business within Amazon, with over a million active customers in 190 countries around the world. AWS has been continually expanding its services to support ...

Vector Talent Solutions

Customer Service

Canton, MA · On-site

$20 - $22/hr

Customer Service Associate Vector Talent Solutions is a veteran-owned workforce solutions firm dedicated to helping organizations identify, attract, and hire top talent. We are currently seeking a ...

Regency Transportation

Customer Service

Franklin, MA · On-site

$19 - $22/hr

As part of the internal customer service team, your role is critical in delivering an outstanding customer experience. Primary Responsibilities: Ability to handle high call volumes in a professional ...

Vector Talent Solutions

Customer Service

Canton, MA · On-site

$20 - $22/hr

Customer Service Associate Position Overview We are seeking a Customer Service Associate to join a collaborative manufacturing organization in Canton, MA . In this role, you will serve as a key point ...

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All JobsAmazon Customer Service JobsAmazon Customer Service Jobs in Woonsocket, RI

Amazon Customer Service information

See Woonsocket, RI salary details

$9

$18

$25

How much do amazon customer service jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for amazon customer service in Woonsocket, RI is $18.01, according to ZipRecruiter salary data. Most workers in this role earn between $14.76 and $20.05 per hour, depending on experience, location, and employer.

What is an Amazon Customer Service?

An Amazon Customer Service job involves assisting customers with inquiries, orders, returns, and troubleshooting issues through phone, chat, or email. Representatives aim to provide efficient and friendly support while ensuring customer satisfaction. The role requires strong communication skills, problem-solving abilities, and familiarity with Amazon's policies and systems. Employees often work in call centers or remotely, depending on the position.

What are the key skills and qualifications needed to thrive in the Amazon Customer Service position, and why are they important?

To thrive as an Amazon Customer Service representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer support software, CRM systems, and Amazon’s internal portals is often required. Patience, empathy, and the ability to remain calm under pressure help individuals excel in this customer-facing position. These skills are crucial for delivering excellent customer experiences, swiftly resolving issues, and maintaining Amazon’s reputation for outstanding service.

What are the typical challenges faced by Amazon Customer Service representatives, and how are they supported in overcoming them?

Amazon Customer Service representatives often encounter high call volumes, a diverse range of customer inquiries, and the need to quickly adapt to new policies or procedures. To help manage these challenges, Amazon provides comprehensive training, ongoing coaching, and access to a robust knowledge base. Team leads and supervisors are available for guidance, and representatives are encouraged to collaborate with colleagues for problem-solving. This supportive environment ensures customer service agents have the tools and resources needed to deliver prompt, accurate, and friendly service even under pressure.

Do Amazon Customer Service do work from home jobs?

Amazon Customer Service roles often offer work-from-home options, especially for remote customer support positions. These jobs typically require a reliable internet connection, a quiet workspace, and sometimes specific technical skills or certifications. Availability of remote work may vary by location and position.

How do I get an Amazon customer service job?

To get an Amazon customer service job, you can apply through the Amazon.jobs website by creating an account and submitting an online application for available customer service positions. These roles typically require good communication skills, problem-solving ability, and sometimes prior customer service experience; some positions may also require a high school diploma or equivalent. The hiring process often includes an interview and background check, and roles may be remote or onsite depending on the position.

What are the most commonly searched types of Amazon Customer Service jobs in Woonsocket, RI?

The most popular types of Amazon Customer Service jobs in Woonsocket, RI are:

What job categories do people searching Amazon Customer Service jobs in Woonsocket, RI look for?

The top searched job categories for Amazon Customer Service jobs in Woonsocket, RI are:

What cities near Woonsocket, RI are hiring for Amazon Customer Service jobs?

Cities near Woonsocket, RI with the most Amazon Customer Service job openings:

Amazon Customer Service jobs near you
Infographic showing various Amazon Customer Service job openings in Woonsocket, RI as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $37,464 per year, or $18 per hour.

Sr. 3PL Manufacturing Services Manager , Robotics Manufacturing & Technical Operations

Amazon

Westborough, MA

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 21 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 7,122 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers

Job description

The 3PL/3PA Manufacturing Services Manager is the single-threaded owner of external service provider performance, space planning across warehouse and staging footprints, and inventory optimization at the interface between inbound supply and manufacturing consumption. You will manage provider relationships, drive operational excellence through SLA governance and continuous improvement, and lead strategic projects that scale 3PL/3PA capacity ahead of manufacturing demand
Key job responsibilities
3PL/3PA Operations Oversight & Relationship Management
- Own end-to-end 3PL/3PA performance across kitting, labeling, decant, light assembly, and sub-assembly operations feeding both robotics manufacturing sites.
- Negotiate and govern SLAs, KPIs, and cost structures with providers; conduct quarterly business reviews and drive corrective action when performance deviates.
- Manage provider capacity planning to ensure external operations scale in lockstep with manufacturing build plans and seasonal demand peaks.
- Drive continuous improvement with providers using Lean/Six Sigma methodologies to reduce defects, improve on-time delivery, and lower per-unit cost.
Space Planning & Optimization
- Own warehouse and staging footprint strategy across 3PL sites, onsite supermarkets, and manufacturing receiving areas.
- Execute space utilization analysis and drive layout optimization to reduce material handling distance and staging dwell time.
- Develop capacity models that project space requirements 6-12 months ahead based on demand signals and new product introduction timelines.
Inventory Optimization & Accuracy
- Drive inventory accuracy improvement across 3PL-managed and in-transit inventory
Key Projects & Strategic Initiatives
- Lead 3PL/3PA scope expansion as manufacturing portfolio grows (new programs, new sub-assembly transitions per portfolio optimization goals).
- Drive system integration between 3PL warehouse management systems and manufacturing digital systems (MES, SCP, ERP).
- Establish automated reporting and real-time visibility dashboards for 3PL performance, inventory positions, and material flow metrics.
- Support make/buy trade-off analysis with operational data, cost modeling, and provider capability assessments.
A day in the life
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment

The benefits that generally apply to regular, full-time employees include:
1.Medical, Dental, and Vision Coverage
2.Maternity and Parental Leave Options
3.Paid Time Off (PTO)
4.401(k) Plan
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you. At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you're passionate about this role and want to make an impact on a global scale, please apply!
About the team
The Robotics Manufacturing & Technical Operations (RMTO) organization is Amazon Robotics' manufacturing arm for industrial robotics

We manufacture high-quality robotics - including autonomous mobile robots, robotic arms, and sortation systems - for fulfillment and transportation centers across Amazon's global network. Our operation works cross-functionally with Hardware Engineering, Supply Chain, Quality, and Program Management teams to deliver products that directly enable Amazon's customer promise.
Our team is building a world-class manufacturing operating system grounded in digital lean principles, data-driven decision making, and continuous improvement culture. We are scaling rapidly, introducing new products, and transforming our production systems to meet the demands of a growing robotics portfolio.

What Amazon employees say

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Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate, computer and electronic product manufacturing and software development

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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