Amazon Customer Service Jobs in Portland, OR (NOW HIRING)

The future of software development is autonomous. AWS is building Kiro Crew - an always-on agent
layer for Kiro that independently tackles development tasks, maintains context across sessions, and
continuously learns from its work. This isn't just another AI tool; it's a fundamental shift in how
software gets built and maintained.
We're looking for engineers who want to shape this transformation. You'll work alongside exceptional
talent solving novel problems at the intersection of AI and software engineering. The challenges are
unique: building systems that operate autonomously, scaling a tool from internal use to a public
open-source audience, and ensuring Kiro Crew is able to meet enterprises where they are-all while
meeting AWS's exacting standards for scale, reliability, and security.
Your impact will be immediate and visible. You'll ship features that directly improve how developers
work. Daily collaboration includes code reviews, mentorship in both directions, and rapid skill
development. From day one, you'll have opportunities to lead-whether that's owning projects,
defining technical direction, or shaping how the team operates.
This is your chance to build the agents that build the future.
Key job responsibilities
You'll shape the technical direction and architecture of Kiro Crew. Working directly with customers,
you'll uncover real-world development challenges and translate them into product
capabilities-staying true to Amazon's customer-obsessed approach. You'll build and operate
production systems using industry-leading CI/CD practices, ensuring Kiro Crew maintains the
reliability and performance our customers depend on.
Your responsibilities span the full lifecycle: from architectural decisions that define how an
autonomous agent learns and maintains context, to hands-on development of features that transform
how software gets built. You'll balance innovation with operational excellence, making technical
choices that enable Kiro Crew to work independently while meeting AWS's standards for scale and
security.
Your responsibilities span the full lifecycle: from agent orchestration and memory systems to
open-source community engagement to scalable deployment. You'll balance innovation with operational
excellence, making technical choices that enable Kiro Crew agents to work smoothly for a wide class
of developers while meeting AWS's standards for scale and security.
About the team
Agentic AI and Emerging Technologies
Agentic AI drives innovation at the forefront of artificial intelligence, enabling customers to
transform their businesses through cutting-edge AI solutions. We build and deliver the foundational
AI services that power the future of cloud computing, helping organizations harness the potential of
AI to solve their most complex challenges. Join our dynamic team of AI/ML practitioners, applied
scientists, software engineers, and solution architects who work backwards from customer needs to
create groundbreaking technologies. If you're passionate about shaping the future of AI while making
a meaningful impact for customers worldwide, we want to hear from you.
BASIC QUALIFICATIONS
- 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- 1+ years of software development engineer or related occupational experience
- 1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience
- 1+ years of Object Oriented Design experience
- Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
- Experience programming with at least one software programming language
PREFERRED QUALIFICATIONS
- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, OR, Portland - 143,700.00 - 194,400.00 USD annually
USA, WA, Seattle - 143,700.00 - 194,400.00 USD annually