Salem, NH · On-site
$17 - $22.50/hr
Its flagship FYERP platform and DigiPassport Amazon SP-API module offer dedicated, end-to-end ... Role Description The E-Commerce Customer Service Specialist is a full-time, on-site role based in ...
Salem, NH · On-site
$17 - $22.50/hr
Its flagship FYERP platform and DigiPassport Amazon SP-API module offer dedicated, end-to-end ... Role Description The E-Commerce Customer Service Specialist is a full-time, on-site role based in ...
Somersworth, NH · On-site
$16 - $21.75/hr
If you want to build a great career while providing fast, fun and friendly service to our customers, KFC is the perfect place to learn, grow and succeed! We offer the following: * A commitment to ...
Quick apply
Somersworth, NH · On-site
$16 - $21.75/hr
If you want to build a great career while providing fast, fun and friendly service to our customers, KFC is the perfect place to learn, grow and succeed! We offer the following: * A commitment to ...
Salem, NH · On-site
$20 - $40/hr
Exemplary customer service skills, analytics and problem- solving skills. * Proficient computer skills to process and review dealer orders, requests and system generated acknowledgements. * Any other ...
New
Salem, NH · On-site
$20 - $40/hr
Exemplary customer service skills, analytics and problem- solving skills. * Proficient computer skills to process and review dealer orders, requests and system generated acknowledgements. * Any other ...
New
$15.25 - $20.75/hr
If you want to build a great career while providing fast, fun and friendly service to our customers, KFC is the perfect place to learn, grow and succeed! We offer the following: * A commitment to ...
Quick apply
$15.25 - $20.75/hr
If you want to build a great career while providing fast, fun and friendly service to our customers, KFC is the perfect place to learn, grow and succeed! We offer the following: * A commitment to ...
Haverhill, MA · On-site
$22/hr
Communicate effectively with support team using smart phone device to provide exceptional customer service to Amazon customers and ensure deliveries are completed. * Support the team in daily work ...
Haverhill, MA · On-site
$22/hr
Communicate effectively with support team using smart phone device to provide exceptional customer service to Amazon customers and ensure deliveries are completed. * Support the team in daily work ...
Haverhill, MA · On-site
$22/hr
Communicate effectively with support team using smart phone device to provide exceptional customer service to Amazon customers and ensure deliveries are completed. * Support the team in daily work ...
Haverhill, MA · On-site
$22/hr
Communicate effectively with support team using smart phone device to provide exceptional customer service to Amazon customers and ensure deliveries are completed. * Support the team in daily work ...
As a Customer Service Representative with Ashley Furniture, you'll join a workplace that is genuinely invested in your success. This is more than just a role, it's an opportunity to build a rewarding ...
As a Customer Service Representative with Ashley Furniture, you'll join a workplace that is genuinely invested in your success. This is more than just a role, it's an opportunity to build a rewarding ...
Alton, NH · On-site
$22 - $25/hr
Customer Service Representative (CSR) Location: Alton NH office Employment Type: Full-Time Department: Customer Experience / Dispatch About the Role We are seeking a proactive and customer-focused ...
Quick apply
Alton, NH · On-site
$22 - $25/hr
Customer Service Representative (CSR) Location: Alton NH office Employment Type: Full-Time Department: Customer Experience / Dispatch About the Role We are seeking a proactive and customer-focused ...
Alton, NH · On-site
$22 - $25/hr
Customer Service Representative (CSR) Location: Alton NH office Employment Type: Full-Time Department: Customer Experience / Dispatch About the Role We are seeking a proactive and customer-focused ...
Alton, NH · On-site
$22 - $25/hr
Customer Service Representative (CSR) Location: Alton NH office Employment Type: Full-Time Department: Customer Experience / Dispatch About the Role We are seeking a proactive and customer-focused ...
Amesbury, MA · On-site
$15.75 - $21.50/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Amesbury, MA · On-site
$15.75 - $21.50/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
$14.75 - $20.25/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
$14.75 - $20.25/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Kennebunk, ME · On-site
$15.25 - $20.75/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Kennebunk, ME · On-site
$15.25 - $20.75/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Plaistow, NH · On-site
$15 - $20.75/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Plaistow, NH · On-site
$15 - $20.75/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
$15.25 - $20.75/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
$15.25 - $20.75/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Amesbury, MA · On-site
$15.75 - $21.50/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Amesbury, MA · On-site
$15.75 - $21.50/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Plaistow, NH · On-site
$15 - $20.75/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Plaistow, NH · On-site
$15 - $20.75/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
$14.75 - $20.25/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
$14.75 - $20.25/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Plaistow, NH · On-site
$15 - $20.75/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Plaistow, NH · On-site
$15 - $20.75/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Exeter, NH · On-site
$14.75 - $20.25/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Exeter, NH · On-site
$14.75 - $20.25/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
York, ME · On-site
$14.25 - $19.75/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
York, ME · On-site
$14.25 - $19.75/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
$10.06 - $11.65
2% of jobs
$11.65 - $13.23
4% of jobs
$13.23 - $14.82
11% of jobs
$15.69 is the 25th percentile. Wages below this are outliers.
$14.82 - $16.40
15% of jobs
The median wage is $17.86 / hr.
$16.40 - $17.99
20% of jobs
$17.99 - $19.57
15% of jobs
$20.66 is the 75th percentile. Wages above this are outliers.
$19.57 - $21.15
13% of jobs
$21.15 - $22.74
7% of jobs
$22.74 - $24.32
6% of jobs
$24.32 - $25.91
4% of jobs
$25.91 - $27.49
3% of jobs
$10
$19
$27
An Amazon Customer Service job involves assisting customers with inquiries, orders, returns, and troubleshooting issues through phone, chat, or email. Representatives aim to provide efficient and friendly support while ensuring customer satisfaction. The role requires strong communication skills, problem-solving abilities, and familiarity with Amazon's policies and systems. Employees often work in call centers or remotely, depending on the position.
To thrive as an Amazon Customer Service representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer support software, CRM systems, and Amazon’s internal portals is often required. Patience, empathy, and the ability to remain calm under pressure help individuals excel in this customer-facing position. These skills are crucial for delivering excellent customer experiences, swiftly resolving issues, and maintaining Amazon’s reputation for outstanding service.
Amazon Customer Service representatives often encounter high call volumes, a diverse range of customer inquiries, and the need to quickly adapt to new policies or procedures. To help manage these challenges, Amazon provides comprehensive training, ongoing coaching, and access to a robust knowledge base. Team leads and supervisors are available for guidance, and representatives are encouraged to collaborate with colleagues for problem-solving. This supportive environment ensures customer service agents have the tools and resources needed to deliver prompt, accurate, and friendly service even under pressure.
The most popular types of Amazon Customer Service jobs in Dover, NH are:
The top searched job categories for Amazon Customer Service jobs in Dover, NH are:
Cities near Dover, NH with the most Amazon Customer Service job openings:
$17 - $22.50/hr
Other
Medical, Dental, Vision, Retirement, PTO
Posted 5 days ago
Company Description FY International LLC is a U.S.-based company founded in 2013 that has evolved from multi-platform e-commerce operations into an AI-driven e-commerce and logistics provider. Leveraging extensive experience in high-volume online retail across Amazon, Walmart, eBay, and other marketplaces, the company now supports sellers with AI-customized systems and services. Its flagship FYERP platform and DigiPassport Amazon SP-API module offer dedicated, end-to-end solutions for Amazon Selling Partners and multi-channel e-commerce teams. FY International delivers AI-powered operations, marketing, product selection, and analytics to help businesses optimize orders, inventory, customer service, shipping, and returns. The company also brings deep expertise in consumer electronics retail and R2V3-aligned refurbishment and reverse logistics, enhancing its lifecycle and returns capabilities.
Role Description The E-Commerce Customer Service Specialist is a full-time, on-site role based in Salem, NH. This role handles day-to-day customer interactions across online marketplaces, responding to inquiries via phone, email, and messaging platforms and ensuring timely, accurate resolution of issues related to orders, deliveries, returns, and product information. The specialist will manage customer tickets, communicate with internal operations and logistics teams, and document all interactions in the company’s systems. Responsibilities include monitoring customer feedback, identifying recurring issues, and suggesting process improvements to enhance the overall customer experience. The role also involves maintaining professional communication standards, following marketplace policies, and supporting ongoing initiatives to improve customer satisfaction across platforms.
Qualifications
Benefits
招聘启事：电商客服专员
工作地点：Salem, NH（波士顿北郊）
公司性质：电商公司
岗位职责
1. 客户服务与售后处理：负责多渠道日常客户沟通，高效处理咨询、客诉、退换货及退款，维护良好的品牌形象与客户满意度
2. 订单与物流跟踪：跟进订单处理全流程，协调仓库与物流承运商，跟进逆向物流（退货），确保履约顺畅与准确
3. 客服数据分析与报告：定期汇总分析客服数据（如响应时长、满意度、退换货原因、常见客诉等），输出数据分析报告，识别体验痛点与潜在业务风险
4. 账号安全与合规维护：监控平台账号绩效指标及买家反馈，及时预警并配合处理合规与风控问题，保障账号安全
5. 流程优化与系统应用：熟练运用电商平台后台及 ERP 系统，基于日常服务与退换货数据反馈，协助优化客服与履约流程
6. 跨部门协作：配合运营、仓库及远程支持团队，推动客诉快速解决，助力团队整体服务 KPI 的达成
任职要求
福利待遇
