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As of Jul 7, 2026, the average hourly pay for amazon customer service job in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.
Sr. Privacy Specialist, Amazon Customer Service

Sr. Privacy Specialist, Amazon Customer Service

Amazon

Seattle, WA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 6,930 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers

Job description

We are seeking a Sr. Privacy Specialist to spearhead the documentation and maintenance of Amazon customer service (CS) data processing activities through comprehensive Records of Processing and Impact Assessments. They orchestrate systematic reviews of privacy documentation, working closely with CS Legal and system owners to ensure accuracy and completeness of all required records. Through strategic risk assessments and change management processes, they identify high-risk processing activities and implement appropriate documentation and mitigation measures. They maintain quality standards for privacy documentation while conducting regular Kale reviews to verify ongoing compliance across CS systems.
Key job responsibilities
- Lead a comprehensive gap analysis of ROPs and DPIAs across all CS-owned systems
- In partnership with CS Legal, design and execute a privacy documentation remediation plan to achieve 100% documentation completeness
- Lead end-to-end privacy documentation lifecycle in partnership with process owners
- Drive completion of comprehensive RoP/DPIA questionnaires to capture critical data processing details from business stakeholders
- Analyze system owner responses to develop and maintain accurate ROP documentation reflecting current processing activities
- Conduct strategic assessments to determine DPIA requirements based on processing risk profiles
- Partner with CS Legal and process owners to execute required DPIAs, ensuring thorough risk evaluation and mitigation strategies
- Establish and maintain systematic review cycles for existing ROPs and DPIAs to ensure continuous accuracy and compliance
- Implement robust change management processes to capture and document material updates to processing activities
- Advocate for privacy best practices and lead privacy reviews via Kale
About the team
The CS Trust and Compliance team provides assurance to CS leadership that operational and reputational risks are effectively identified and addressed. Our team champions a proactive approach to risk management across Amazon by building mechanisms to validate that processes and controls are in place before issues arise. We combine deep risk expertise with technological innovation to protect our customers and business while enabling operational excellence.
BASIC QUALIFICATIONS
- Knowledge of Microsoft Office products and applications at an advanced level
- Experience in compliance, audit or risk management
- Bachelor's degree or equivalent
- Experience with GDPR, CCPA, and familiarity with emerging AI regulation
PREFERRED QUALIFICATIONS
- experience conducting privacy reviews
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Seattle - 121,200.00 - 163,900.00 USD annually

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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