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Amazon Customer Service Evening Remote Jobs in Romeoville, IL

Arsenault Inc

Customer Service Representative

Chicago, IL · Remote

$16.50 - $22.50/hr

Description Customer Service Representative (Remote) * Are you an experienced Customer Service Representative looking for a new challenge? * Do you value customer service and helping your community?

srecruiting

Fully Remote Customer Service Rep

Chicago, IL · Remote

$16.50 - $22.50/hr

Calling and receiving calls from clients/Customer Satisfaction Scheduling appointments with clients who request our benefits, or who they referred Advising, presenting and explaining products ...

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All JobsAmazon Customer Service Evening JobsAmazon Customer Service Evening Remote JobsAmazon Customer Service Evening Remote Jobs in Romeoville, IL

Amazon Customer Service Evening Remote information

See Romeoville, IL salary details

$10

$19

$27

How much do amazon customer service evening remote jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for amazon customer service evening remote in Romeoville, IL is $19.17, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $21.35 per hour, depending on experience, location, and employer.

What is an Amazon Customer Service Evening Remote?

An Amazon Customer Service Evening Remote job involves providing customer support for Amazon shoppers during evening hours, typically from a remote or work-from-home location. Employees in this role assist customers via phone, chat, or email with issues such as order tracking, returns, refunds, and general inquiries. The position requires strong communication skills, problem-solving abilities, and a reliable internet connection. Working evening shifts allows for schedule flexibility and is ideal for those who prefer non-traditional working hours.

What are the key skills and qualifications needed to thrive as an Amazon Customer Service Evening Remote?

To thrive as an Amazon Customer Service Evening Remote representative, you need strong verbal and written communication skills, problem-solving abilities, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, online chat systems, and Amazon’s proprietary support tools is typically required. Patience, empathy, and the ability to work independently are standout soft skills in this role. These competencies are crucial for delivering high-quality support, resolving customer issues efficiently, and maintaining Amazon’s reputation for excellent service during evening hours.

What are the typical challenges faced by Amazon Customer Service Evening Remote representatives, and how can they be effectively managed?

Amazon Customer Service Evening Remote representatives often encounter challenges such as handling high call volumes during peak hours and assisting customers with a wide variety of inquiries. Working remotely in the evening can also require strong self-motivation and the ability to work independently without direct supervision. To manage these challenges, it helps to establish a dedicated workspace, actively communicate with team members through Amazon's internal tools, and utilize available training resources for quick problem-solving. Building strong time management and resilience skills can also make the role more rewarding and less stressful.

What is the difference between Amazon Customer Service Evening Remote vs Amazon Customer Support Associate?

AspectAmazon Customer Service Evening RemoteAmazon Customer Support Associate
CredentialsHigh school diploma or equivalent, customer service experienceHigh school diploma or equivalent, customer service experience
Work EnvironmentRemote, evening shifts, home office setupOn-site or remote, flexible shifts, call center or home office
Employer & IndustryAmazon, e-commerce and logisticsAmazon, e-commerce and logistics
Search & Comparison IntentYes, often searched for remote evening rolesYes, related customer support roles

The Amazon Customer Service Evening Remote role focuses on providing customer support during evening hours from home, requiring basic customer service skills and a suitable home setup. The Amazon Customer Support Associate may work during different shifts, often on-site or remotely, with similar credentials. Both roles serve Amazon's e-commerce platform but differ mainly in shift timing and work environment.

What are popular job titles related to Amazon Customer Service Evening Remote jobs in Romeoville, IL?

For Amazon Customer Service Evening Remote jobs in Romeoville, IL, the most frequently searched job titles are:

What job categories do people searching Amazon Customer Service Evening Remote jobs in Romeoville, IL look for?

The top searched job categories for Amazon Customer Service Evening Remote jobs in Romeoville, IL are:

What cities near Romeoville, IL are hiring for Amazon Customer Service Evening Remote jobs?

Cities near Romeoville, IL with the most Amazon Customer Service Evening Remote job openings:

Amazon Customer Service Evening Remote jobs near you
Infographic showing various Amazon Customer Service Evening Remote job openings in Romeoville, IL as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 24% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,864 per year, or $19.2 per hour.

Customer Service Representative

Arsenault Inc

Chicago, IL • Remote

$16.50 - $22.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 9 days ago

Key responsibilities

  • Interact with beneficiaries and providers via the helpline, providing information and assistance.

  • Type, proofread, and send correspondence, ensuring accuracy and timeliness.

  • Assist with and participate in the Review Team to identify areas for potential improvement.

Job description

Description

Customer Service Representative (Remote)

  • Are you an experienced Customer Service Representative looking for a new challenge?
  • Do you value customer service and helping your community?
  • Are you motivated, energetic, and excited to become part of the Arsenault team?

If so, you might be our next new team member!

Perk Of This Role

  • Fully remote position, where you can work from home. Rotational shifts available for EST, CT or PST.
  • Full benefits (medical, dental, vision, etc.) effective the first month following your hire date!
  • Paid time off for great work life balance
  • 401k with match with no vesting period
  • Arsenault is a national company with roles all over the US. Join us to build upon your experience and to advance your career, while doing meaningful work that will help vulnerable populations get the healthcare they need.

Join our team to do work you can feel good about everyday!

Who We Need

A Customer Service Representative to provide all customer service support for the Review Team including but not limited to the following activities: Interacting with beneficiaries and providers via the helpline, creation, formatting and proofreading of letters as well as maintaining timeliness. This position requires a great deal of decision making in regard to more different types of complex appeals.

Why us?

Arsenault is a rapidly growing national quality improvement and care management organization. We work to ensure that over 20 million people receive the right care, at the right time, in the right setting.

People Focused. Mission Driven.

Shape the future of healthcare with us. We are mission driven to improve lives through healthcare quality and clinical expertise.

We do this through our people.

At Arsenault, you can do meaningful work that makes a real difference for the lives of individuals across the country. We are an organization that cares deeply about our employees and we provide the training and support to do the best work of your career.

Benefits are a key component of your rewards package at Arsenault. These benefits are designed to provide you and your family additional protection, security, and support for both your career and your life away from work. They are comprehensive and fit a variety of needs and situations. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts and more.

What Youll Do

  • Responsible for typing/merging, proofing for clarity, printing, and mailing correspondence.
  • Communicate verbally and in writing with external customers to furnish and request review information.
  • Foster effective working relationships between Arsenault's internal and external customers.
  • Assist with and participate in Review Team in identifying areas for potential improvement, as noted on case reviews and process.
  • Answers the Beneficiary Helpline through the utilization of the hunt group and available light functions.Determines how to best assist caller either by a service offered by Arsenault or by referring them to an external agency and properly enter referral into CMS system.
  • All letters sent out in timely manner with correct components included and reviewed for grammatical and spacing errors.
  • Get and validate notices and all components of medical records.
  • Provide intake for all appeals received by Arsenault.
  • Proficient in customer service guidelines and standards.
  • Utilize internal quality control tools to assess individual work and team processes.

Qualifications

What youll need:

  • High school diploma or equivalent.
  • Post high school business courses helpful.
  • Medical terminology desired.
  • Excellent verbal communication skills, courteous and patient demeanor, must be customer oriented and have the ability to maintain composure under potentially stressful situations.
  • Good grammar, punctuation, spelling, hyphenation, and written communications skills.
  • Customer focused, results oriented and capable of building and maintaining relationships with internal and external customers. Must be flexible and able to work as a team member and support team decisions.
  • General knowledge of a PC based computer system desirable. Knowledge of various software packages with ability to learn additional software packages as needed.
  • Must be able to multi-task and to prioritize assignments.
  • Must have good organizational skills and be able to work independently.

Experience

  • Two to three years clerical experience including word processing, various filing systems, and telephone customer service responsibilities.
  • Prior work in a healthcare setting or medical terminology recommended. Previous data entry or other clerical experience is a plus.

Thank You!

We know your time is valuable and we thank you in advance for applying for this position. Due to the high volume of applicants we receive, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Arsenault and invite you to apply to future openings that may be of interest. Best of luck in your search!

~ The Arsenault Talent Acquisition Team

Mental and Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made as required by law in an attempt to enable an individual with a disability to perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit for prolonged periods of time; key and/or control objects; interact extensively with internal and external customers; occasionally lift and/or move objects weighing up to 10 pounds; and occasionally travel within the state.

Arsenault is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteraual

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