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Amazon Customer Service Europe information

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How much do amazon customer service europe jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for amazon customer service europe in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Amazon Customer Service Europe vs Amazon Technical Support Specialist?

AspectAmazon Customer Service EuropeAmazon Technical Support Specialist
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; technical knowledge or certifications preferred
Work EnvironmentCall centers, remote work, customer interactionRemote or on-site, technical troubleshooting, customer support
Employer & Industry UsageAmazon's European customer service operationsAmazon's technical support teams, often in IT or electronics
Common Search & ComparisonCustomer service roles in Amazon EuropeTechnical support roles at Amazon

Amazon Customer Service Europe focuses on assisting customers with orders, returns, and general inquiries in a customer-facing role. In contrast, Amazon Technical Support Specialist handles technical issues, troubleshooting, and product support, often requiring technical knowledge. Both roles are essential in Amazon's operations but differ in skill requirements and daily tasks.

Infographic showing various Amazon Customer Service Europe job openings in the United States as of June 2026, with employment types broken down into 4% Locum Tenens, 9% As Needed, 14% Full Time, 4% Part Time, 7% Temporary, and 62% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Agentic Evaluation Scientist, Amazon Customer Service

Agentic Evaluation Scientist, Amazon Customer Service

Amazon

Seattle, WA • On-site

Full-time

Posted 12 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 6,833 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers

Job description

Amazon's Customer Service (CS) is undergoing a major transformation leveraging agentic AI techniques to investigate why customers experience defects and how to prevent them in the future. We're looking for scientists to help drive the quality and capabilities of these agentic systems.
Amazon's Customer Experience Improvement (CXI Tech) team is looking for a scientists to help drive rigorous development in the agentic era. We seek to identify and eliminate unsatisfactory purchasing experiences that may cause customers to return items or not return to Amazon

This role requires you to re-imagine the way we leverage customer interactions/feedback for defect identification and the actions we take for reliable downstream defect resolution for an improved customer experience throughout the consumer business. Driven by the vision that no defect need ever impact customers twice, we work to develop rigorously tested AI systems to investigate what caused individual defects experienced by customers, and identify the needed changes to ensure they do not occur again. In particular, we are seeking scientists with a proven track record of making efficient use of human annotations to evaluate AI systems.
Come help Amazon ensure the best possible experience for our customers!
Key job responsibilities
- Develop evaluation techniques for agentic solutions that operate at Amazon scale developing techniques to make efficient use of human annotations to establish rigorous performance of agentic systems.
- Develop tools and patterns that improve the performance of agentic investigation systems.
- Create standalone ML powered models when needed to support automated investigation of customer defects


A day in the life
- Develop techniques to measure and improve the performance of agentic systems, even when the performance of those systems exceed the existing human benchmark
- Interface closely with Engineering and Product partners to align the direction of scientific development with needs of the greater business
- Publish techniques internally and externally (when possible) to promote greater rigor in agentic development
About the team
CXI Tech team owns building technology products to drive defect elimination across Amazon and at scale to safeguard and improve the customer experience across all interactions with Amazon.

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About Amazon

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Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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