At Amazon, our mission is to be Earth's most customer-centric company. To achieve this goal, we ... As a Delivery Station Customer Service Associate, you will help improve the customer experience by ...
At Amazon, our mission is to be Earth's most customer-centric company. To achieve this goal, we ... As a Delivery Station Customer Service Associate, you will help improve the customer experience by ...
At Amazon, our mission is to be Earth's most customer-centric company. To achieve this goal, we ... As a Delivery Station Customer Service Associate, you will help improve the customer experience by ...
At Amazon, our mission is to be Earth's most customer-centric company. To achieve this goal, we ... As a Delivery Station Customer Service Associate, you will help improve the customer experience by ...
At Amazon, our mission is to be Earth's most customer-centric company. To achieve this goal, we ... As a Delivery Station Customer Service Associate, you will help improve the customer experience by ...
At Amazon, our mission is to be Earth's most customer-centric company. To achieve this goal, we ... As a Delivery Station Customer Service Associate, you will help improve the customer experience by ...
At Amazon, our mission is to be Earth's most customer-centric company. To achieve this goal, we ... As a Delivery Station Customer Service Associate, you will help improve the customer experience by ...
At Amazon, our mission is to be Earth's most customer-centric company. To achieve this goal, we ... As a Delivery Station Customer Service Associate, you will help improve the customer experience by ...
Delivery Station Customer Service Associate, DSL
Granite City, IL · On-site
$13.75 - $19/hr
At Amazon you get to Work with smart, passionate people who are building new products and services every day on behalf of our customers. As a Delivery Station Customer Service Associate, you will ...
Delivery Station Customer Service Associate, DSL
Granite City, IL · On-site
$13.75 - $19/hr
At Amazon you get to Work with smart, passionate people who are building new products and services every day on behalf of our customers. As a Delivery Station Customer Service Associate, you will ...
Delivery Station Customer Service Associate, DSL
Cherry Valley, IL · On-site
$13.75 - $19/hr
At Amazon you get to Work with smart, passionate people who are building new products and services every day on behalf of our customers. As a Delivery Station Customer Service Associate, you will ...
Delivery Station Customer Service Associate, DSL
Cherry Valley, IL · On-site
$13.75 - $19/hr
At Amazon you get to Work with smart, passionate people who are building new products and services every day on behalf of our customers. As a Delivery Station Customer Service Associate, you will ...
Customer Service Associate
Rosemont, IL · On-site
$15.50/hr
Customer Service Associate Starting hiring pay at: $15.50 As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main ...
Customer Service Associate
Rosemont, IL · On-site
$15.50/hr
Customer Service Associate Starting hiring pay at: $15.50 As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main ...
Customer Service Associate
Schaumburg, IL · On-site
$15.50/hr
We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced environment. We are hiring immediately for all shifts: opening shifts, closing shifts and everything in ...
Customer Service Associate
Schaumburg, IL · On-site
$15.50/hr
We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced environment. We are hiring immediately for all shifts: opening shifts, closing shifts and everything in ...
Customer Service Associate
Peoria, IL · On-site
$16/hr
We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced environment.We are hiring immediately for all shifts: opening shifts, closing shifts and everything in ...
Customer Service Associate
Peoria, IL · On-site
$16/hr
We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced environment.We are hiring immediately for all shifts: opening shifts, closing shifts and everything in ...
Customer Service Associate
Peoria, IL · On-site
$16/hr
We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced environment. We are hiring immediately for all shifts: opening shifts, closing shifts and everything in ...
Customer Service Associate
Peoria, IL · On-site
$16/hr
We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced environment. We are hiring immediately for all shifts: opening shifts, closing shifts and everything in ...
Customer Service Associate
Peoria, IL · On-site
$16/hr
We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced environment. We are hiring immediately for all shifts: opening shifts, closing shifts and everything in ...
Customer Service Associate
Peoria, IL · On-site
$16/hr
We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced environment. We are hiring immediately for all shifts: opening shifts, closing shifts and everything in ...
Customer Service Associate
Des Plaines, IL · On-site
$15.50/hr
We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced environment. We are hiring immediately for all shifts: opening shifts, closing shifts and everything in ...
Customer Service Associate
Des Plaines, IL · On-site
$15.50/hr
We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced environment. We are hiring immediately for all shifts: opening shifts, closing shifts and everything in ...
Customer Service Associate
Des Plaines, IL · On-site
$15.50/hr
We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced environment. We are hiring immediately for all shifts: opening shifts, closing shifts and everything in ...
Customer Service Associate
Des Plaines, IL · On-site
$15.50/hr
We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced environment. We are hiring immediately for all shifts: opening shifts, closing shifts and everything in ...
Customer Service Associate
Schaumburg, IL · On-site
$15.50/hr
We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced environment.We are hiring immediately for all shifts: opening shifts, closing shifts and everything in ...
Customer Service Associate
Schaumburg, IL · On-site
$15.50/hr
We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced environment.We are hiring immediately for all shifts: opening shifts, closing shifts and everything in ...
Customer Service Associate
Schaumburg, IL · On-site
$15.50/hr
We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced environment. We are hiring immediately for all shifts: opening shifts, closing shifts and everything in ...
Customer Service Associate
Schaumburg, IL · On-site
$15.50/hr
We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced environment. We are hiring immediately for all shifts: opening shifts, closing shifts and everything in ...
Customer Service Associate
Des Plaines, IL · On-site
$15.50/hr
We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced environment.We are hiring immediately for all shifts: opening shifts, closing shifts and everything in ...
Customer Service Associate
Des Plaines, IL · On-site
$15.50/hr
We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced environment.We are hiring immediately for all shifts: opening shifts, closing shifts and everything in ...
Customer Service Associate
Peoria, IL · On-site
$16/hr
We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced environment. We are hiring immediately for all shifts: opening shifts, closing shifts and everything in ...
Customer Service Associate
Peoria, IL · On-site
$16/hr
We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced environment. We are hiring immediately for all shifts: opening shifts, closing shifts and everything in ...
Customer Service Associate
Des Plaines, IL · On-site
$15.50/hr
We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced environment. We are hiring immediately for all shifts: opening shifts, closing shifts and everything in ...
Customer Service Associate
Des Plaines, IL · On-site
$15.50/hr
We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced environment. We are hiring immediately for all shifts: opening shifts, closing shifts and everything in ...
Customer Service Associate
Schaumburg, IL · On-site
$15.50/hr
We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced environment. We are hiring immediately for all shifts: opening shifts, closing shifts and everything in ...
Customer Service Associate
Schaumburg, IL · On-site
$15.50/hr
We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced environment. We are hiring immediately for all shifts: opening shifts, closing shifts and everything in ...
Customer Service Associate
Evanston, IL · On-site
$13.50 - $18.75/hr
Customer Service Associate Experienced call center professional with at least 2-3 years call center and customer service experience, outstanding soft skills and excellent communication. A team player ...
Customer Service Associate
Evanston, IL · On-site
$13.50 - $18.75/hr
Customer Service Associate Experienced call center professional with at least 2-3 years call center and customer service experience, outstanding soft skills and excellent communication. A team player ...
Amazon Customer Service Associate information
What is an Amazon Customer Service Associate?
Amazon Customer Service Associates are professionals who assist customers with inquiries, orders, returns, and other issues related to Amazon's products and services. They communicate with customers via phone, chat, or email to resolve problems and ensure a positive shopping experience. Associates are trained to handle a wide range of questions and provide solutions efficiently, reflecting Amazon's commitment to customer satisfaction.
What are the key skills and qualifications needed to thrive as an Amazon Customer Service Associate?
To thrive as an Amazon Customer Service Associate, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, chat platforms, and knowledge of Amazon's internal tools is typically required. Patience, empathy, and adaptability are essential soft skills for handling diverse customer concerns and maintaining professionalism. These skills ensure efficient resolution of customer issues and contribute to a positive overall customer experience.
What are some common challenges Amazon Customer Service Associates face and how can they be managed?
Amazon Customer Service Associates often encounter high call volumes and must handle a variety of customer concerns, sometimes with limited information. Adapting quickly to new processes and updates in company policies is essential. To manage these challenges, associates are encouraged to utilize internal resources, ask for help from team leads, and take advantage of ongoing training sessions. Building strong communication skills and practicing patience can significantly improve your ability to resolve issues efficiently and maintain customer satisfaction.
What is the difference between Amazon Customer Service Associate vs Amazon Customer Support Specialist?
| Aspect | Amazon Customer Service Associate | Amazon Customer Support Specialist |
|---|---|---|
| Required Credentials | High school diploma or equivalent; basic computer skills | High school diploma; additional training or certifications may be preferred |
| Work Environment | Call centers, remote or on-site, fast-paced | Call centers, remote or on-site, similar environment |
| Employer & Industry Usage | Amazon retail and e-commerce | Amazon retail and e-commerce, often with more technical support focus |
| Common Search & Comparison Intent | Customer service roles at Amazon | Technical or specialized customer support at Amazon |
Both roles involve assisting Amazon customers via phone, chat, or email. The Customer Service Associate typically handles general inquiries and order issues, while the Customer Support Specialist may deal with more complex or technical problems. The credentials and work environment are similar, but the Specialist role often requires additional training or technical knowledge.
How to become an Amazon Customer Service Associate?
To become an Amazon Customer Service Associate, candidates typically need a high school diploma or equivalent, strong communication skills, and the ability to work in a fast-paced environment. Applicants usually complete an online application, pass a skills assessment, and may undergo training on Amazon's customer service tools and policies before starting the role.
What are the most commonly searched types of Amazon Customer Service jobs in Illinois?
The most popular types of Amazon Customer Service jobs in Illinois are:
What cities in Illinois are hiring for Amazon Customer Service Associate jobs?
Cities in Illinois with the most Amazon Customer Service Associate job openings:
Delivery Station Customer Service Associate, DSL
Cherry Valley, IL
Amazon •
IT Services • 10K+ employees10,000+ employees
7.4
Based on 7,130 frontline employees who took The Breakroom Quiz
6th of 39 rated national retailers
Good employer
Recommended by students
Paid breaks
Respectful managers
Good training
$13.75 - $19/hr
Full-time
Posted 19 days ago
Job description
At Amazon, our mission is to be Earth's most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders. We're making history and the good news is that we've only just begun.
At Amazon you get to Work with smart, passionate people who are building new products and services every day on behalf of our customers. As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages.
The work is beyond fulfilling and delivering customer orders; it's making sure we put smiles on customer's faces.
Key job responsibilities
As a Delivery Station Customer Service Associate, you will be responsible for:
Communicating with customers directly in-person, in addition to communicating via phone and email
Empathizing with and prioritizing customer needs
Upholding company values and respecting every customer
Resolving issues and setting appropriate expectations with customers
Clearly understanding and responding appropriately to the issues that customers present
Consistently composing grammatically correct, concise, and accurate written responses to customer issues
Approaching problems logically and with good judgment to ensure the appropriate customer outcome
Making quick and effective decisions on behalf of the customer
Working a flexible Full-Time (40+ hours per week) schedule
Performing the following tasks, with or without reasonable accommodation
Carry, lift, push and pull up to 49 pounds
Frequently push, pull, squat, bend and reach
Stand and walk during shifts lasting up to 12 hours
Work in an environment where the noise level varies and can be loud (hearing protection will be provided)
Work in an environment where the temperature may vary due to outside weather conditions and is not controlled
A day in the life
You'll be based at one of our last-mile delivery warehouses, where Amazon's leading logistics system operates. As orders are dispatched and
delivered, you'll be in contact with our warehouse, associates, delivery partners and customers when they need guidance. Where a customer needs
to reschedule a delivery, you'll be informing our delivery partners
Where you notice a delivery issue, you'll get to work resolving it straight away, so
that our customers get a great experience every time without having to contact Amazon.
Operating at the heart of Amazon's logistics, you'll develop logistical and customer expertise that sets Amazon apart. You'll connect with our
customers every day, using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses
About the team
Our mission is to be Earth's most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team. We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers' happiness
Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently. We support our self-service channels to offer expert insights into our customers' most complex issues. Within Customer Service, there are opportunities in process improvement, customer experience, data analysis and customer retention.
The CS team is always looking for ways to make Amazon's customer service even better, and we need excellent people to make that happen.
About Amazon
Sourced by ZipRecruiter
Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.
Industry
It services, book publishers, retail, real estate, computer and electronic product manufacturing and software development
Company size
10,000+ Employees
Headquarters location
Seattle, WA, US
