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Amazon Csr Jobs (NOW HIRING)

5th HQ

Customer Service Rep./Admin

Coral Springs, FL

$17 - $18/hr

Respond to Amazon customer service messages promptly and professionally. * Process customer refunds efficiently. * Learn and manage the process of customer returns. * Run daily reports and follow up ...

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How much do amazon csr jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for amazon csr in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges Amazon Customer Service Representatives face, and how can they effectively manage them?

Amazon Customer Service Representatives often encounter high call volumes and must address a wide variety of customer concerns, ranging from order issues to technical support. Maintaining patience and professionalism during stressful interactions is crucial. Representatives can manage these challenges by utilizing Amazon’s comprehensive knowledge base, practicing active listening, and seeking support from team leads when needed. Regular training sessions and team debriefs also help in staying updated on new processes and troubleshooting techniques.

What are the key skills and qualifications needed to thrive as an Amazon Customer Service Representative (CSR), and why are they important?

To thrive as an Amazon Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and online chat tools is commonly required. Patience, empathy, and adaptability are essential soft skills that help build rapport and manage challenging interactions. These skills ensure efficient resolution of customer issues, enhance customer satisfaction, and support Amazon’s reputation for excellent service.

What does an Amazon CSR do?

An Amazon Customer Service Representative (CSR) assists customers by addressing their inquiries, resolving issues, and providing information about products and services. They handle requests via phone, chat, or email, ensuring a positive customer experience. CSRs may help with order tracking, returns, refunds, and troubleshooting problems with deliveries or accounts. Strong communication skills and problem-solving abilities are essential for this role. Amazon CSRs are also expected to adhere to company policies while maintaining a high standard of customer satisfaction.

What is the difference between Amazon Csr vs Customer Service Representative?

AspectAmazon CsrCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentAmazon fulfillment centers, call centers, remote optionsCall centers, retail stores, remote customer service roles
Employer & Industry UsageAmazon, e-commerce, logisticsVarious industries including retail, telecom, finance
Common Search & Comparison IntentYesYes

Amazon CSR and Customer Service Representative roles share similar credentials and work environments, often involving customer interaction in call centers or remote settings. While Amazon CSR roles are specific to Amazon's logistics and e-commerce platform, Customer Service Representatives work across multiple industries. Both roles focus on resolving customer issues, making them frequently compared by job seekers.

More about Amazon Csr jobs
What cities are hiring for Amazon Csr jobs? Cities with the most Amazon Csr job openings:
What states have the most Amazon Csr jobs? States with the most job openings for Amazon Csr jobs include:
What job categories do people searching Amazon Csr jobs look for? The top searched job categories for Amazon Csr jobs are:
Amazon Csr jobs near you
Infographic showing various Amazon Csr job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 90% Full Time, and 9% Part Time. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative (CSR) 3PL/Warehouse

FARO Services Inc

Rancho Cucamonga, CA • On-site

$16.25 - $22/hr

Other

Posted 21 days ago

Job description

Description

FARO Logistics, Inc. was founded in 1988 in Columbus, Ohio and focused solely on warehousing and transportation services in the Central Ohio area. Today, the company has blossomed into a uniquely diversified organization. With operations in Dallas, TX; Rancho Cucamonga, CA; Chicago, IL and Columbus, OH we're able to offer our clients a wide array of 3rd party logistics services from coast to coast.

We are seeking a reliable, self-motivated and meticulous Customer Service Rep (CSR) to join our team in Rancho Cucamonga. Our CSR's serve as the primary point of contact between our 3PL warehouse operations and our customers. If you are a hardworking individual who can work within a team atmosphere while also working independently, then we are interested in you. 


Key responsibilities & duties

Manage orders through internal WMS and customer portals

Serve as the main contact for assigned accounts

Route orders within ship window and INDC dates

Create and validate BOL's, ASN's, labels and routing instructions

Schedule appointments with LTL and TL carriers

Print and sort UCC 128 labels for warehouse

Manage daily open order report

Close end of day orders - send 945 ASN report

Communicate closely with vendor

Work closely with warehouse supervisors to ensure operational execution

Support inventory inquiries and adjustments

Ability to manage multiple accounts and priorities simultaneously

Allocate orders in WMS

Requirements

Job Requirements

Experience with routing portals - Amazon, Walmart, Target, Kohl's, TJX, etc.

Detail-orientated

Experience with managing Open Order Report

Reliability and dependability

Communicate effectively in English both written and verbally, Spanish is a bonus

Excellent time-management and organizational skills.

Ability to work independently and in a team environment

Knowledge of shipping UPS, Fedex and small parcel 

Complete understanding of WMS systems - EDI transactions (940, 943, 944, 945, etc)


Key Accountabilities

High school diploma or GED certificate 

Knowledge of label creation and BOL's

General office procedures - scanning, copying files, faxing, calls

Proficient with Google sheets and Microsoft

Ability to multi-task and work under pressure

General understanding of warehouse flow

Experience in handling high-volume retail accounts

Strong attention to detail

Understanding of retail compliance (routing guides, labeling, appointments) 

No disqualifying criminal history.

Must have a minimum of 3 years CSR experience

Apply