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Amazon Content Writer Jobs (NOW HIRING)

Global Overview

Temp Content Strategist -Amazon

$40 - $55/hr

Create documentation and write creative briefs that inspire and challenge teams to do their best ... Prior Amazon Experience is required We are currently considering candidates who reside in the ...

Amazon

SEO/GEO manager, Amazon News

New York, NY · On-site

We tell the larger story of who Amazon is through compelling content on AboutAmazon.com and our off ... written communication skills - Excellent story judgment and interest in storytelling - Innate ...

CourtAvenue

Senior Content Strategist

Cincinnati, OH · On-site +1

... e.g., Amazon Stores vs. Walmart Brand Shop & Shelf). * Experience managing content in PIMs/DAMs such as Salsify and Syndigo. * Exceptional written and verbal communication skills. * Experience ...

CourtAvenue

Content Strategist

Chicago, IL · On-site

$70K - $90K/yr

... Amazon Stores vs. Walmart Brand Shop & Shelf) * Experience managing content in PIMs/DAMs such as Salsify and Syndigo. * Exceptional written and verbal communication skills. * Experience working in a ...

CourtAvenue

Content Strategist

Cincinnati, OH · On-site

$70K - $90K/yr

... Amazon Stores vs. Walmart Brand Shop & Shelf) * Experience managing content in PIMs/DAMs such as Salsify and Syndigo. * Exceptional written and verbal communication skills. * Experience working in a ...

CourtAvenue

Senior Content Strategist

Minneapolis, MN · On-site +1

$85K - $100K/yr

... e.g., Amazon Stores vs. Walmart Brand Shop & Shelf). * Experience managing content in PIMs/DAMs such as Salsify and Syndigo. * Exceptional written and verbal communication skills. * Experience ...

CourtAvenue

Senior Content Strategist

Cincinnati, OH · On-site +1

$85K - $100K/yr

... e.g., Amazon Stores vs. Walmart Brand Shop & Shelf). * Experience managing content in PIMs/DAMs such as Salsify and Syndigo. * Exceptional written and verbal communication skills. * Experience ...

CourtAvenue

Senior Content Strategist

Chicago, IL · On-site +1

$85K - $100K/yr

... e.g., Amazon Stores vs. Walmart Brand Shop & Shelf). * Experience managing content in PIMs/DAMs such as Salsify and Syndigo. * Exceptional written and verbal communication skills. * Experience ...

CourtAvenue

Senior Content Strategist

Chicago, IL · On-site

$85K - $100K/yr

... e.g., Amazon Stores vs. Walmart Brand Shop & Shelf). * Experience managing content in PIMs/DAMs such as Salsify and Syndigo. * Exceptional written and verbal communication skills. * Experience ...

CourtAvenue

Senior Content Strategist

Minneapolis, MN · On-site +1

... e.g., Amazon Stores vs. Walmart Brand Shop & Shelf). * Experience managing content in PIMs/DAMs such as Salsify and Syndigo. * Exceptional written and verbal communication skills. * Experience ...

CourtAvenue

Senior Content Strategist

Chicago, IL · On-site +1

... e.g., Amazon Stores vs. Walmart Brand Shop & Shelf). * Experience managing content in PIMs/DAMs such as Salsify and Syndigo. * Exceptional written and verbal communication skills. * Experience ...

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How much do amazon content writer jobs pay per hour?

As of May 30, 2026, the average hourly pay for amazon content writer in the United States is $40.46, according to ZipRecruiter salary data. Most workers in this role earn between $23.56 and $46.39 per hour, depending on experience, location, and employer.

What is an Amazon Content Writer job?

An Amazon Content Writer creates compelling and optimized content for product listings, A+ Content, and brand stores on Amazon. Their role involves writing product titles, bullet points, descriptions, and backend search terms to improve visibility and conversions. They must understand SEO, keyword research, and Amazon's guidelines to craft engaging and persuasive copy. Strong writing skills, attention to detail, and knowledge of e-commerce trends are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Amazon Content Writer position, and why are they important?

To excel as an Amazon Content Writer, you need strong writing and editing skills, knowledge of e-commerce SEO, and a familiarity with product marketing strategies, typically supported by a degree in English, Communications, or a related field. Experience with content management systems, Amazon Seller Central, and keyword research tools like Helium 10 or Jungle Scout is often expected. Creativity, attention to detail, and the ability to adapt your tone and style for different brands are valued soft skills. These capabilities ensure compelling, optimized content that drives sales and enhances both the customer experience and product discoverability on Amazon.

What are the typical daily responsibilities of an Amazon Content Writer?

As an Amazon Content Writer, your day-to-day tasks usually include creating and editing product listings, ensuring content is optimized for relevant keywords, and adhering to Amazon’s style and compliance guidelines. You’ll often collaborate with product managers, marketers, and designers to gather information and maintain brand consistency across listings. In addition, you may analyze the performance of your content, update listings based on data insights, and stay current with Amazon’s evolving policies. This combination of research, writing, and cross-team communication is vital for creating compelling listings that convert visitors into buyers.
More about Amazon Content Writer jobs
What cities are hiring for Amazon Content Writer jobs? Cities with the most Amazon Content Writer job openings:
What are the most commonly searched types of Amazon Content Writer jobs? The most popular types of Amazon Content Writer jobs are:
What states have the most Amazon Content Writer jobs? States with the most job openings for Amazon Content Writer jobs include:
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Amazon Content Writer jobs near you
Infographic showing various Amazon Content Writer job openings in the United States as of May 2026, with employment types broken down into 75% Full Time, 23% Part Time, 1% Temporary, and 1% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $84,151 per year, or $40.5 per hour.
Manager, Support Content & Knowledge

Manager, Support Content & Knowledge

Auctane

Austin, TX • On-site

Full-time

Medical, Dental, Vision, Retirement

Posted 2 days ago

Job description

About us
At Auctane, we are united by a passion to help businesses deliver - whatever their size, wherever they are, and however they operate. We make it possible for businesses to meet the ever-changing requirements of their industry and customer expectations. Auctane products enable hundreds of thousands of businesses to annually mail and ship billions of items - over $200 billion worth - to recipients around the globe.
The Auctane family of mailing and shipping software products includes ShipStation, Stamps.com, ShipStation API, Metapack, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.
Our values
Win as One. Delight Customers. Deliver Great Outcomes.
About the role
Auctane powers shipping for hundreds of thousands of businesses worldwide through brands like ShipStation, Stamps.com, ShipEngine, Metapack, and more. Our customers depend on us to keep them moving - and the quality of our support content is a direct lever on whether they can help themselves or need to pick up the phone.
We're looking for a Manager to own and transform our support content and knowledge operations. This isn't a maintain-what-exists role. Our knowledge base needs a reset. Our help center needs to measurably deflect contact volume. And we believe AI is the key to getting a small, sharp team to operate at the scale of a much larger one.
About the team
You'll lead a team of content writers and knowledge base specialists. You'll be responsible for the strategy, architecture, and execution of all support-facing content, both the customer-facing help center and the internal knowledge base that powers our agents and AI tools.
What will you be doing?
Content & Knowledge Strategy
  • Define and execute the content strategy for customer-facing help centers and internal agent knowledge bases across Auctane brands, starting with Stamps.com and ShipStation.
  • Establish a unified content architecture that supports both public and internal content with clear classification, access controls, and publishing workflows.
  • Build and maintain a content taxonomy and governance model that scales as we add brands and channels.
  • Partner with Product, Engineering, and Training to ensure knowledge is created proactively - not reactively after customers start calling.
AI-Forward Operations
  • Leverage AI tools and workflows to dramatically increase content velocity, quality, and coverage. We expect this role to be hands-on with AI - evaluating tools, designing AI-augmented workflows, and continuously improving how the team operates.
  • Identify and implement AI solutions for content drafting, knowledge gap detection, stale content identification, and automated quality assurance.
  • Work closely with the AI and chatbot team to ensure content is structured and optimized for AI consumption - what you publish directly impacts how well our AI agent performs.
  • Evaluate and recommend knowledge management platforms and tooling. You'll play a central role in technology decisions that affect how content is authored, managed, and served.
Team Leadership & Execution
  • Lead a team of 3-8 content writers and KB specialists. Set priorities, manage workload, and develop your people.
  • Evaluate the content request and production workflow. Today it runs through Jira tickets from various departments and it needs to be faster, smarter, and less manual.
  • Own the metrics. Establish KPIs for content performance: deflection rates, article effectiveness, knowledge coverage, content freshness, and self-service adoption.
  • Drive accountability for content quality across brands. If the knowledge base is outdated, agents use workarounds. If the help center doesn't answer the question, customers call. You own that outcome.
Platform & Architecture
  • Lead the evaluation and potential migration of our content management tooling. Our current stack includes Paligo (CMS), Confluence (internal KB), and Zendesk Guide (customer-facing). This needs to be simplified.
  • Ensure content reuse and structured authoring capabilities are preserved or improved in any platform transition. We publish across multiple brands and need efficient multi-brand content management.
  • Collaborate with engineering and vendor partners on integrations, API configurations, and content delivery pipelines.

What are we looking for?
  • 3+ years of experience in content operations, knowledge management, technical writing, or a related function
  • 1+ years in a people management or team lead role, with experience setting priorities and developing individual contributors
  • Hands-on experience managing a knowledge base or help center, including content governance, taxonomy, and publishing workflows
  • Demonstrated ability to work cross-functionally with Product, Engineering, and Support teams to keep content current and accurate
  • Comfort with AI tools in a content context, whether that is writing assistants, gap detection, or quality automation; this role is expected to use AI actively, not just be aware of it
  • Strong project management instincts with the ability to juggle multiple brands, stakeholders, and workstreams without dropping things

What will make you stand out?
  • Experience in a SaaS or e-commerce environment, particularly in a customer support or CX function
  • Familiarity with structured authoring and content reuse principles (DITA, component-based CMS, or similar)
  • Experience managing content across multiple brands or product lines
  • Comfort with data: able to pull and interpret basic content performance metrics and make decisions from them

The Tech
  • Paligo CMS
  • Zendesk Guide or comparable help center platform
  • Confluence or internal knowledge base tooling
  • Jira for workflow and request management
  • Google Workspace (Docs, Sheets, Slides)
  • AI writing and workflow tools (comfort level more important than specific platform experience)

What do we offer?
  • We are a hybrid company. All team members at Auctane in Austin come into the office Tuesdays, Wednesdays and Thursdays.
  • Take the reins of your time off with our Flex Time Off policy - because work-life balance should always be in your hands!
  • We offer 12 paid holidays for all of our US employees!
  • 401k employer matching program - because your future deserves a friendly boost!
  • ☆We conduct annual merit reviews to recognize and reward your hard work and achievements.
  • Company events, we work hard, play hard! We do our best every day, even at our regular team-building events.
  • Attractive office space in the heart of central Austin, Texas (free drinks, snacks...).
  • Indulge in weekly catered lunches at our office - a delicious perk to fuel your work.
  • Health and Wellness: The well-being of our team is super important to us. Choose from different options that include medical, dental, and vision plans.
  • Fitness center in the office with Tonal Mirrors, Pelotons, free weights, etc.
  • Employee Assistance Program. We offer up to 8 free mental health sessions.
  • We offer gym discounts to help you stay fit and healthy!
  • We offer education reimbursement to all employees, ensuring that you can pursue your educational goals while excelling in your career with us. Invest in your future and let us support your growth every step of the way.
  • Employee Referral Program! We reward employees helping us find top talent!
  • ♥ An inclusive, casual and upbeat work environment. The personality and opinions of each of our team members are important and valid; we aim to offer all employees a safe environment where they can be themselves and thrive.

Additional Position Duties: (The following is a list of what all employees, except those with medical accommodation, may be regularly required to do.)
  • Sit for prolonged periods of time
  • Utilize wrist and hands for a prolonged period of time
  • Walk short distances
  • Stand for short periods
  • Speaking and conversing with others
  • Lift up to 25lbs without assistance up to chest height

Equal Opportunity Employer/Veterans/Disabled
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