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Amazon Chat Customer Service Jobs in Edison, NJ (NOW HIRING)

CA Global

Customer Service Representative

Edison, NJ · On-site

$19 - $21/hr

... live chat. This includes warranty and post warranty activities. This position reports to the ... Investigate and respond to chargebacks and disputes thru Amazon and eBay Main Duties and ...

CA Global

Customer Service Representative

Edison, NJ · On-site

$16.25 - $22/hr

... live chat. This includes warranty and post warranty activities. This position reports to the ... Investigate and respond to chargebacks and disputes thru Amazon and eBay Main Duties and ...

Ruhl Construction

Customer Service

New York, NY · Remote

$35/hr

Respond to customer inquiries through phone, email, live chat, and other support channels. * Provide accurate information about products, services, orders, policies, and procedures. * Identify ...

cord

Customer Service Rep

New York, NY

$17.50 - $23.75/hr

We are looking for a dedicated Customer Service Representative to join our team. You will be the ... Respond to customer inquiries via phone, email, and chat in a professional and timely manner.

Alexei

Customer Service Rep

New York, NY

$17.50 - $23.75/hr

Respond to customer inquiries via phone, email, and chat in a professional and timely manner ... Provide accurate information about products, services, and policies to customers. Customer Support ...

cord

Customer Service Rep

New York, NY · On-site

$17.50 - $23.75/hr

Customer Service Rep Department: Marketing Employment Type: Full Time Location: New York ... Respond to customer inquiries via phone, email, and chat in a professional and timely manner.

Alexei

Customer Service Rep

New York, NY · On-site

$17.50 - $23.75/hr

Customer Service Rep Department: Sales Employment Type: Full Time Location: New York Compensation ... Respond to customer inquiries via phone, email, and chat in a professional and timely manner.

Market Value Inc

Customer Service

Manhattan, NY · On-site

$49K - $62K/yr

As a Customer Service Associate, you will be the primary point of contact for our customers ... Respond to customer inquiries via phone, email, chat, and in-person promptly and courteously.

Amazon

Applied Scientist, Amazon Connect

New York, NY · On-site

Amazon Connect is a publicly available service based on ten years of development building the tools Amazon itself uses to provide its award-winning customer service. With Amazon Connect, businesses ...

Amazon

Applied Scientist, Amazon Connect

New York, NY · On-site

Amazon Connect is a publicly available service based on ten years of development building the tools Amazon itself uses to provide its award-winning customer service. With Amazon Connect, businesses ...

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All JobsAmazon Chat Customer Service JobsAmazon Chat Customer Service Jobs in Edison, NJ

Amazon Chat Customer Service information

See Edison, NJ salary details

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How much do amazon chat customer service jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for amazon chat customer service in Edison, NJ is $19.46, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $21.63 per hour, depending on experience, location, and employer.

What is an Amazon Chat Customer Service?

An Amazon Chat Customer Service job involves assisting customers through online chat rather than phone or email. Agents respond to inquiries, troubleshoot issues, and provide support for orders, returns, and account-related concerns. The role requires strong typing skills, attention to detail, and the ability to handle multiple conversations at once. It’s a fast-paced position focused on delivering quick, accurate, and friendly customer service.

What does an Amazon Chat Customer Service representative do?

A typical day as an Amazon Chat Customer Service representative involves handling multiple customer inquiries simultaneously through online chat, addressing issues related to orders, returns, payments, and account information. You’ll spend much of your time in a digital interface, troubleshooting problems, providing solutions, and escalating complex cases to specialized teams when necessary. Collaboration with team members and supervisors often occurs via internal messaging or virtual meetings, especially when tackling tricky customer concerns. This role is fast-paced and dynamic, making strong organizational and communication skills essential for balancing workflow and delivering high-quality service.

What are the key skills and qualifications needed for an Amazon Chat Customer Service position?

To excel as an Amazon Chat Customer Service representative, you need strong written communication skills, quick problem-solving abilities, and familiarity with customer support protocols, often supported by a high school diploma or equivalent. Experience using customer relationship management (CRM) systems and chat platforms is typically required. Exceptional multitasking, patience, and the ability to remain calm under pressure are standout soft skills. These qualities are critical for delivering seamless support, resolving customer issues efficiently, and enhancing customer satisfaction in Amazon's fast-paced environment.

How much do Amazon chat customer service agents make?

Amazon chat customer service agents typically earn an hourly wage ranging from $15 to $20, depending on experience and location. They often work remotely, using customer service tools and communication skills to assist shoppers efficiently.

How to get an Amazon Chat Customer Service job?

To get an Amazon Chat Customer Service job, candidates should apply through Amazon's careers website, ensuring they meet the minimum requirements such as good communication skills and prior customer service experience. The hiring process typically involves an online application, assessments, and interviews. Familiarity with chat tools and a quiet work environment are also beneficial for success in this role.

What are popular job titles related to Amazon Chat Customer Service jobs in Edison, NJ?

For Amazon Chat Customer Service jobs in Edison, NJ, the most frequently searched job titles are:

What job categories do people searching Amazon Chat Customer Service jobs in Edison, NJ look for?

The top searched job categories for Amazon Chat Customer Service jobs in Edison, NJ are:

What cities near Edison, NJ are hiring for Amazon Chat Customer Service jobs?

Cities near Edison, NJ with the most Amazon Chat Customer Service job openings:

Amazon Chat Customer Service jobs near you
Infographic showing various Amazon Chat Customer Service job openings in Edison, NJ as of August 2026, with employment types broken down into 100% Full Time. Highlights an 87% In-person, and 13% Remote job distribution, with an average salary of $40,476 per year, or $19.5 per hour.

Customer Service Representative

Edison, NJ • On-site

CA Global
Computer and Electronic Product Manufacturing • 201 - 500 employees
Learn more about CA Globalexternal

$19 - $21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 24 days ago

Job description

We are looking for skilled Customer Service Representatives to work in our Edison, NJ office.
Job Position Title: Customer Service Representative
Department: Customer Service
Facility Location: Edison, NJ
Shift Type: Full-time, Day
Work Shift: Monday-Thursday 9:00am-6:00pm, Friday 9:00am-4:00pm (hours may vary)
Total Weekly Hours: 40
FLSA Status: Non-Exempt, Hourly
Position Overview:
The Customer Service Representativeposition involves connecting people with the top of the line equipment and assisting them in choosing the right cameras, camera equipment, and audio systems to match their experience. The Customer Service Representative provides technical support, customer service and support to customers via email, phone and live chat. This includes warranty and post warranty activities. This position reports to the Director of Customer Service and Technical Support.
Main Essential Duties and Functions of Job Position (but not limited to):
  • Handle inbound/outbound phone calls, emails and chats from online customers
  • Work with customers seeking assistance with post-order issues such as returns, replacements, refunds, delivery status and back order inquiries, problem resolution, and any other issues that may arise from the order fulfillment process
  • Meet customer satisfaction, efficiency metrics and issue resolution targets, exceeding customer expectations, building customer loyalty and taking advantage of sales opportunities when appropriate.
  • Partner with various internal departments to meet our customers' needs
  • Help customers navigate our websites and place orders online
  • Provide knowledgeable answers to questions about products, pricing and availability
  • Process warranty claims, clear work orders, and fulfill parts requests
  • Recognize, document and alert supervisors of trends in customer calls and emails
  • Able to adapt to the growing needs of the department/company as seen fit by management
  • Investigate and respond to chargebacks and disputes thru Amazon and eBay

Main Duties and Responsibilities (but not limited to):
  • Verify customer account and ordering information
  • Understand and resolve customer questions, concerns, issues and needs
  • Track deliveries, inventory, pricing and ensure all customers' needs are met
  • Manage customer issues, ensuring 100% customer satisfaction including but not limited to telephone and email follow up
  • Document customer problems and input into company CRM system
  • Demonstrate product functionality and provide technical support to customers
  • Develop and maintain client relationships by treating customers, coworkers, vendor suppliers with respect and professionalism
  • Contact and follow up with new and existing customers
  • Continually updating personal knowledge of new products or modifications to existing product lines and various warranty policies
  • Entering detailed conversations into Customer Response Management system
  • Minimal travel required

Minimum Qualifications:
  • High School Diploma or GED preferred
  • 1-3 years of working in a customer service field or hospitality
  • Experience working in a fast paced environment and/or call center is a plus

Desired skill and Abilities:
  • Exceptional interpersonal skills, speaks clearly and confidently, and with empathy and understanding of the customer's situation
  • Have experience handling a high volume workflow, with ability to multitask
  • Must be able to type up to 65 WPM (words per minute) and have autonomous computer knowledge
  • Must be computer savvy and knowledgeable in Microsoft Office (Word, Excel, etc.)
  • Solid technical skills and knowledgeable of electronics and terminologies
  • Exceptional communication skills with customers and team members, friendly pleasant demeanor over email and phone
  • Ability to solve analytical issues, research products, solve delivery problems and quickly learn our proprietary systems for managing customers, orders and fulfillment
  • Adaptability and flexibility working constructively under pressure, responding resourcefully to change and maintain a confident and constructive outlook despite challenges, frustrations
  • Professional, polite, well-mannered demeanor
  • Must be resourceful, work as a team player as well as independently
  • Regular, predictable attendance is an essential job function
  • Able to work the standard work hours and occasional weekends
  • Able to follow company policy and procedures

Physical Requirements:
  • Must be able to lift 10-20 lbs, sit for extended periods of time, stairs, reach, twist, bend, stretch, climb, walk and/or run

Working Conditions:
  • Must be able to work shift hours and seasonal changes based on the needs of the business
  • Must be able to work in an office setting
  • Must be able to work in a fast paced environment
  • Must have reliable transportation and able to report to the Edison offices - this is not a telecommute role

Requirements:
  • Must be 18 years or older and eligible to work in the US
  • Must be able to read, write and speak English
  • Must pass a Background Check

What we offer our regular full time employees:
  • Benefits (Health, Vision, Dental)
  • PTO (Paid Time Off)
  • Paid Holidays
  • Short/Long Term Disability & Life Insurance (Company sponsored)
  • 401K

All applicants are subject to a background screening.
CA Global is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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