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Amazon Chat Customer Service Jobs in Kansas (NOW HIRING)

Amazon Connect Architect

Canada, KY · Remote

$54 - $71.25/hr

We are a global IT services and consulting company that brings together enterprise and start-up ... Experience building custom chat widgets and agent workspace solutions * Hands-on experience with CR ...

$54 - $71.25/hr

We are a global IT services and consulting company that brings together enterprise and start-up ... Experience building custom chat widgets and agent workspace solutions * Hands-on experience with CR ...

Customer Service Representative

Wichita, KS · On-site

$15.75 - $21.50/hr

Summary The Customer Service Representative is the first point of contact for customers across multiple communication channels, including phone, email, SMS, web inquiries, and chat. This role is ...

Customer Service Representative

Wichita, KS · On-site

$14.25 - $19.50/hr

Job Purpose and Impact The Customer Service Representative will execute a limited scale of customer ... Equal Opportunity Employer, including Disability/Vet To apply using chat/text, please click Apply ...

$13.75 - $18.75/hr

The Customer Service Specialist position is responsible for the management of the relationship with ... Communicating courteously with customers by telephone, email, letter, live chat and face to face ...

Specialist, Customer Service

Wichita, KS

$15.25 - $20.25/hr

Job Purpose and Impact The Specialist, Customer Service will have a customer focus attitude to ... Equal Opportunity Employer, including Disability/Vet To apply using chat/text, please click Apply ...

Associate, Customer Service

Topeka, KS · On-site

$13.75 - $18.75/hr

... chat, and email. SCHEDULE: 09:30 AM - 06:00 PM EST REQUIRED KNOWLEDGE AND EXPERIENCE Education and Experience: * 5 + years experience with customer service in a business environment * Strong working ...

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Amazon Chat Customer Service information

See Kansas salary details

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How much do amazon chat customer service jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for amazon chat customer service in Kansas is $16.76, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $18.65 per hour, depending on experience, location, and employer.

What is an Amazon Chat Customer Service?

An Amazon Chat Customer Service job involves assisting customers through online chat rather than phone or email. Agents respond to inquiries, troubleshoot issues, and provide support for orders, returns, and account-related concerns. The role requires strong typing skills, attention to detail, and the ability to handle multiple conversations at once. It’s a fast-paced position focused on delivering quick, accurate, and friendly customer service.

What does an Amazon Chat Customer Service representative do?

A typical day as an Amazon Chat Customer Service representative involves handling multiple customer inquiries simultaneously through online chat, addressing issues related to orders, returns, payments, and account information. You’ll spend much of your time in a digital interface, troubleshooting problems, providing solutions, and escalating complex cases to specialized teams when necessary. Collaboration with team members and supervisors often occurs via internal messaging or virtual meetings, especially when tackling tricky customer concerns. This role is fast-paced and dynamic, making strong organizational and communication skills essential for balancing workflow and delivering high-quality service.

What are the key skills and qualifications needed for an Amazon Chat Customer Service position?

To excel as an Amazon Chat Customer Service representative, you need strong written communication skills, quick problem-solving abilities, and familiarity with customer support protocols, often supported by a high school diploma or equivalent. Experience using customer relationship management (CRM) systems and chat platforms is typically required. Exceptional multitasking, patience, and the ability to remain calm under pressure are standout soft skills. These qualities are critical for delivering seamless support, resolving customer issues efficiently, and enhancing customer satisfaction in Amazon's fast-paced environment.

How much do Amazon chat customer service agents make?

Amazon chat customer service agents typically earn an hourly wage ranging from $15 to $20, depending on experience and location. They often work remotely, using customer service tools and communication skills to assist shoppers efficiently.

How to get an Amazon Chat Customer Service job?

To get an Amazon Chat Customer Service job, candidates should apply through Amazon's careers website, ensuring they meet the minimum requirements such as good communication skills and prior customer service experience. The hiring process typically involves an online application, assessments, and interviews. Familiarity with chat tools and a quiet work environment are also beneficial for success in this role.

What are popular job titles related to Amazon Chat Customer Service jobs in Kansas?

For Amazon Chat Customer Service jobs in Kansas, the most frequently searched job titles are:

What job categories do people searching Amazon Chat Customer Service jobs in Kansas look for?

The top searched job categories for Amazon Chat Customer Service jobs in Kansas are:

What cities in Kansas are hiring for Amazon Chat Customer Service jobs?

Cities in Kansas with the most Amazon Chat Customer Service job openings:

Infographic showing various Amazon Chat Customer Service job openings in Kansas as of August 2026, with employment types broken down into 94% Full Time, and 6% Part Time. Highlights an 92% In-person, and 8% Remote job distribution, with an average salary of $34,869 per year, or $16.8 per hour.

Customer Service Agent (Mid-Shift)

Customer Service | Full-Time

Wichita, KS • On-site

$15.25 - $20.50/hr

Other

Posted 20 days ago


Job description

Customer Service Agent

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you a natural problem solver with a passion for helping others? We're looking for Customer Service Agents to provide inbound support across customer service, help desk, technical assistance, and back-office operations. You'll represent some of the world's most recognized brands, delivering exceptional service and solutions.

This is a mid-shift role, ideal for individuals who thrive in a fast-paced, customer-focused environment.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Key Responsibilities

Deliver courteous, timely, and professional support via inbound and outbound calls.

  • Troubleshoot and resolve customer issues, aiming for first-call resolution.
  • Use internal systems to research and retrieve customer information.
  • Collaborate with other departments to resolve complex inquiries.
  • Accurately document customer interactions and claims.
  • Follow scripts, policies, and procedures while applying your training and knowledge.
  • Handle sensitive information with confidentiality and care.
  • Escalate unresolved issues to the appropriate team or manager.
  • Stay current by attending training sessions and reviewing updated materials.
  • Meet all attendance and scheduling requirements.
Qualifications

Must be 18 years or older.

High school diploma or equivalent.

Strong written and verbal communication skills.

Ability to type at least 20 words per minute.

Basic proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).

Familiarity with Windows operating systems.

Dependable and punctual with a strong work ethic.

Skilled in troubleshooting, follow-up, and issue resolution.

Strong conflict resolution and negotiation abilities.

Customer-focused: empathetic, patient, and responsive.

Able to multitask, stay organized, and self-manage.

Team-oriented with a positive attitude.

Comfortable in a fast-paced, ever-changing environment.

Excellent interpersonal skills and the ability to build rapport.

Preferred (Not Required)
  • 1+ year of experience in customer service, tech support, inside sales, back-office, chat, or administrative roles.
  • Experience in a contact center or government-related work.