Amazon Connect Consultant, Technical Transformation Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced ...
Amazon Connect Consultant, Technical Transformation Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced ...
Amazon Connect Manager, Technical Transformation
$111K - $112K/yr
Amazon Connect Manager, Technical Transformation Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced ...
Amazon Connect Manager, Technical Transformation
$111K - $112K/yr
Amazon Connect Manager, Technical Transformation Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced ...
Senior Electrical Program Engineer - Amazon
$101K - $132K/yr
They create Amazon specification packages, conduct periodic audits, and provide recommendations to maintain project success. Additionally, they lead multi-discipline Project Design Reviews and ...
Senior Electrical Program Engineer - Amazon
$101K - $132K/yr
They create Amazon specification packages, conduct periodic audits, and provide recommendations to maintain project success. Additionally, they lead multi-discipline Project Design Reviews and ...
Senior Electrical Program Engineer - Amazon
$103K - $134K/yr
They create Amazon specification packages, conduct periodic audits, and provide recommendations to maintain project success. Additionally, they lead multi-discipline Project Design Reviews and ...
Senior Electrical Program Engineer - Amazon
$103K - $134K/yr
They create Amazon specification packages, conduct periodic audits, and provide recommendations to maintain project success. Additionally, they lead multi-discipline Project Design Reviews and ...
Senior Controls Program Engineer - Amazon
$100K - $138K/yr
They create Amazon specification packages, conduct periodic audits, and provide recommendations to maintain project success. Additionally, they lead multi-discipline Project Design Reviews and ...
Senior Controls Program Engineer - Amazon
$100K - $138K/yr
They create Amazon specification packages, conduct periodic audits, and provide recommendations to maintain project success. Additionally, they lead multi-discipline Project Design Reviews and ...
They create Amazon specification packages, conduct periodic audits, and provide recommendations to maintain project success. Additionally, they lead multi-discipline Project Design Reviews and ...
They create Amazon specification packages, conduct periodic audits, and provide recommendations to maintain project success. Additionally, they lead multi-discipline Project Design Reviews and ...
Amazon Connect Senior Consultant, Technical Transformation Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies ...
Amazon Connect Senior Consultant, Technical Transformation Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies ...
Amazon Connect Technical Architect, Associate Vice President
Atlanta, GA · On-site
$63.75 - $77/hr
Share Amazon Connect Technical Architect, Associate Vice President with Facebook Share Amazon Connect Technical Architect, Associate Vice President with LinkedIn Share Amazon Connect Technical ...
Amazon Connect Technical Architect, Associate Vice President
Atlanta, GA · On-site
$63.75 - $77/hr
Share Amazon Connect Technical Architect, Associate Vice President with Facebook Share Amazon Connect Technical Architect, Associate Vice President with LinkedIn Share Amazon Connect Technical ...
Amazon Connect Manager, Technical Transformation
Atlanta, GA · On-site
$111K - $112K/yr
Amazon Connect Manager, Technical Transformation Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced ...
Amazon Connect Manager, Technical Transformation
Atlanta, GA · On-site
$111K - $112K/yr
Amazon Connect Manager, Technical Transformation Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced ...
Amazon Connect Senior Consultant, Technical Transformation Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies ...
Amazon Connect Senior Consultant, Technical Transformation Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies ...
USAN is seeking an Amazon Connect Engineer to join our solutions team. As a team member, you would be primarily responsible for the design, discovery, configuration/integration, and implementation of ...
USAN is seeking an Amazon Connect Engineer to join our solutions team. As a team member, you would be primarily responsible for the design, discovery, configuration/integration, and implementation of ...
USAN is seeking an Amazon Connect Engineer to join our solutions team. As a team member, you would be primarily responsible for the design, discovery, configuration/integration, and implementation of ...
Quick apply
USAN is seeking an Amazon Connect Engineer to join our solutions team. As a team member, you would be primarily responsible for the design, discovery, configuration/integration, and implementation of ...
USAN is seeking an Amazon Connect Engineer to join our solutions team. As a team member, you would be primarily responsible for the design, discovery, configuration/integration, and implementation of ...
USAN is seeking an Amazon Connect Engineer to join our solutions team. As a team member, you would be primarily responsible for the design, discovery, configuration/integration, and implementation of ...
Lead Mechanical Program Engineer - Amazon
Peachtree Corners, GA · On-site
$96K - $127K/yr
They create Amazon specification packages, conduct periodic audits, and provide recommendations to maintain project success. Additionally, they lead multi-discipline Project Design Reviews and ...
Lead Mechanical Program Engineer - Amazon
Peachtree Corners, GA · On-site
$96K - $127K/yr
They create Amazon specification packages, conduct periodic audits, and provide recommendations to maintain project success. Additionally, they lead multi-discipline Project Design Reviews and ...
Lead Mechanical Program Engineer - Amazon
Atlanta, GA · On-site
$98K - $129K/yr
They create Amazon specification packages, conduct periodic audits, and provide recommendations to maintain project success. Additionally, they lead multi-discipline Project Design Reviews and ...
Lead Mechanical Program Engineer - Amazon
Atlanta, GA · On-site
$98K - $129K/yr
They create Amazon specification packages, conduct periodic audits, and provide recommendations to maintain project success. Additionally, they lead multi-discipline Project Design Reviews and ...
Amazon Brand Strategist
Atlanta, GA · On-site
AMZ Advisers is a digital media marketing agency focused on developing and implementing strategic marketing plans for the global Amazon marketplaces. Working at AMZ Advisers allows you to apply your ...
Quick apply
Amazon Brand Strategist
Atlanta, GA · On-site
AMZ Advisers is a digital media marketing agency focused on developing and implementing strategic marketing plans for the global Amazon marketplaces. Working at AMZ Advisers allows you to apply your ...
This role is programmatic-focused, with a key emphasis on Amazon DSP and AMC expertise to drive media strategy and performance across retail marketplaces. As a Senior Retail Media Manager, you will ...
This role is programmatic-focused, with a key emphasis on Amazon DSP and AMC expertise to drive media strategy and performance across retail marketplaces. As a Senior Retail Media Manager, you will ...
USAN is seeking an Amazon Connect Implementation Engineer to join our solutions team. As a team member, you would be primarily responsible for the design, discovery, configuration/integration, and ...
USAN is seeking an Amazon Connect Implementation Engineer to join our solutions team. As a team member, you would be primarily responsible for the design, discovery, configuration/integration, and ...
Operations is at the heart of Amazon's business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide ...
Operations is at the heart of Amazon's business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide ...
Would you like to be part of a team focused on increasing adoption of Amazon Web Services by developing strategic accounts with the Fortune 1000? Do you have the business savvy and the technical ...
Would you like to be part of a team focused on increasing adoption of Amazon Web Services by developing strategic accounts with the Fortune 1000? Do you have the business savvy and the technical ...
Amazon Amazon information
See Decatur, GA salary details
$22.5K - $31.2K
3% of jobs
$31.2K - $40K
6% of jobs
$40K - $48.8K
10% of jobs
$56.9K is the 25th percentile. Wages below this are outliers.
$48.8K - $57.6K
6% of jobs
$57.6K - $66.4K
12% of jobs
The median wage is $73.9K / yr.
$66.4K - $75.2K
15% of jobs
$75.2K - $84K
13% of jobs
$90.9K is the 75th percentile. Wages above this are outliers.
$84K - $92.8K
13% of jobs
$92.8K - $101.5K
10% of jobs
$101.5K - $110.3K
9% of jobs
$110.3K - $119.1K
4% of jobs
$22.5K
$75.3K
$119.1K
How much do amazon amazon jobs pay per year?
What are Amazon jobs?
What are some common challenges faced by employees working in Amazon's fulfillment centers, and how can they be managed?
What are the key skills and qualifications needed to thrive as an Amazon Area Manager, and why are they important?
What is the difference between Amazon Amazon vs Amazon Web Services (AWS) Cloud Support Associate?
| Aspect | Amazon Amazon | Amazon Web Services (AWS) Cloud Support Associate |
|---|---|---|
| Required Credentials | High school diploma or equivalent; customer service experience | Associate's degree or higher; AWS certifications beneficial |
| Work Environment | Customer service centers, retail, or logistics facilities | Cloud technology support, remote or office-based |
| Employer & Industry Usage | Amazon's retail and logistics operations | AWS cloud platform support for clients |
| Common Search & Comparison | Customer service roles at Amazon | Cloud support roles at AWS |
The main difference is that Amazon Amazon roles focus on retail, logistics, and customer service within Amazon's core business, while AWS Cloud Support Associates specialize in supporting cloud computing services, often requiring technical certifications. Both roles are essential but serve different functions within Amazon's ecosystem.

Deloitte rating
8.1
Based on 86 frontline employees who took The Breakroom Quiz
58th of 138 rated financial services
Job description
Amazon Connect Consultant, Technical Transformation
Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce
Recruiting for this role ends on December 31, 2026.
Work you'll do
As an Amazon Connect technical Consultant, you'll be a hands-on contributor for designing, configuring, and building Amazon Connect contact center capabilities. You'll translate requirements into contact flows and integrations, partner closely with client stakeholders and project leadership, and help coordinate day-to-day delivery with onshore/offshore developers. You'll apply AWS best practices to produce secure, reliable solutions and support testing, releases, and early-life stabilization. Key responsibilities include:
- Design and build Amazon Connect solutions (contact flows, routing/queues, IVR, prompts, hours/holiday logic)
- Develop integrations using AWS services (e.g., Lambda, API Gateway, DynamoDB/S3, Lex) and enterprise systems (CRM/ITSM)
- Own technical tasks from design through deployment (estimates, stories, documentation, unit testing)
- Support sprint execution by managing dependencies and unblocking development across teams
- Contribute to quality via code reviews, standards, monitoring/logging, and defect triage
- Troubleshoot production issues and support release cutovers and post-go-live stabilization
- Provide day-to-day client-facing technical guidance; contribute to proposals/solutioning as needed
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationship
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to provide clear guidance to others
The team
Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.
Qualifications
Required
- 3+ years of overall experience in IT/software delivery, including delivering enterprise contact center or cloud solutions end-to-end
- 1+ years of hands-on Amazon Connect implementation experience (contact flows, routing/queues, IVR, integrations, testing and cutover)
- Bachelor's degree in Computer Science, Engineering, or equivalent work experience
- Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
- Limited immigration sponsorship may be available
Preferred
- Experience leading Amazon Connect and other Contact Center as a Service (CCaaS) solution implementations, including integrations to common desktop applications such as Salesforce, SreviceNow, Oracle, or SAP.
- Experience with contact center technology strategy, multi-channel routing, self-service applications, outbound campaign management, work force management, and artificial intelligence in customer service
- Amazon Connect Chat and/or Tasks, outbound campaigns, and integration with CRM/ITSM platforms
- Experience with Amazon Lex and/or speech analytics, plus Connect reporting (CTR analysis, real-time/historical metrics)
- Telephony/SIP and contact center migration experience
- AWS certifications (e.g., AWS Certified Developer/Architect) or Amazon Connect-specific training
- Strong understanding of SDLC methodologies (Agile, SCRUM, RUP, other)
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $82,600 to $162,800.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
#Customer_US
#SS_US
Amazon Connect Consultant, Technical Transformation
Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce
Recruiting for this role ends on December 31, 2026.
Work you'll do
As an Amazon Connect technical Consultant, you'll be a hands-on contributor for designing, configuring, and building Amazon Connect contact center capabilities. You'll translate requirements into contact flows and integrations, partner closely with client stakeholders and project leadership, and help coordinate day-to-day delivery with onshore/offshore developers. You'll apply AWS best practices to produce secure, reliable solutions and support testing, releases, and early-life stabilization. Key responsibilities include:
- Design and build Amazon Connect solutions (contact flows, routing/queues, IVR, prompts, hours/holiday logic)
- Develop integrations using AWS services (e.g., Lambda, API Gateway, DynamoDB/S3, Lex) and enterprise systems (CRM/ITSM)
- Own technical tasks from design through deployment (estimates, stories, documentation, unit testing)
- Support sprint execution by managing dependencies and unblocking development across teams
- Contribute to quality via code reviews, standards, monitoring/logging, and defect triage
- Troubleshoot production issues and support release cutovers and post-go-live stabilization
- Provide day-to-day client-facing technical guidance; contribute to proposals/solutioning as needed
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationship
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to provide clear guidance to others
The team
Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.
Qualifications
Required
- 3+ years of overall experience in IT/software delivery, including delivering enterprise contact center or cloud solutions end-to-end
- 1+ years of hands-on Amazon Connect implementation experience (contact flows, routing/queues, IVR, integrations, testing and cutover)
- Bachelor's degree in Computer Science, Engineering, or equivalent work experience
- Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
- Limited immigration sponsorship may be available
Preferred
- Experience leading Amazon Connect and other Contact Center as a Service (CCaaS) solution implementations, including integrations to common desktop applications such as Salesforce, SreviceNow, Oracle, or SAP.
- Experience with contact center technology strategy, multi-channel routing, self-service applications, outbound campaign management, work force management, and artificial intelligence in customer service
- Amazon Connect Chat and/or Tasks, outbound campaigns, and integration with CRM/ITSM platforms
- Experience with Amazon Lex and/or speech analytics, plus Connect reporting (CTR analysis, real-time/historical metrics)
- Telephony/SIP and contact center migration experience
- AWS certifications (e.g., AWS Certified Developer/Architect) or Amazon Connect-specific training
- Strong understanding of SDLC methodologies (Agile, SCRUM, RUP, other)
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $82,600 to $162,800.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
#Customer_US
#SS_US