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Alliance Program Coordinator Jobs in Indiana (NOW HIRING)

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Infographic showing various Alliance Program Coordinator job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Insurance and Senior Services Coordinator

Indianapolis, IN • On-site

Franciscan Alliance
See more jobs at Franciscan Allianceexternal

Other

Medical, Dental, Life

Re-posted 15 days ago

Franciscan Health rating

6.9

Company rating: 6.9 out of 10

Based on 273 frontline employees who took The Breakroom Quiz

Job description

Insurance And Senior Services Coordinator

Franciscan Health Indianapolis Campus

8111 S Emerson Ave Indianapolis, Indiana 46237

Summary: The Insurance and Senior Services Coordinator has dual responsibilities for Franciscan Insurance Services and the Senior Promise Program. As a licensed insurance agent, this role provides education, support, and delivery of Insurance services, including enrollment into senior-related insurance products. The Senior Promise program provides resources and education to older adults within our community. This position works with Franciscan staff, local businesses, and Senior Promise members to provide impactful programs. The Coordinator monitors operational processes and works with departmental managers to ensure the effective delivery of benefits and programs.

Essential Functions:

Sales

Enrolls clients into senior-related, individual insurance policies, including Medicare Supplement, Medicare Advantage, prescription drug plans, life, hospital indemnity, and dental.

CRM Database

Maintains agency management database and membership database for insurance clients and Senior Promise members.

Client Support

Offers support and resolves customer questions and concerns. This position communicates with the department manager and other departments to resolve issues ensuring the successful control of delivery and quality of program benefits and services.

Event Planning

Plans and develop various Senior Promise programs. Works with internal and external vendors to coordinate various social and educational events.

Customer/Membership Support

Serves Senior Promise by phone, electronically, or in person in order to answers inquiries.

Liaison and Building networks

Connects with local businesses to increase Franciscan Health visibility and discuss partnership opportunities in order to increase the value of the benefit offerings within the Senior Promise Program.

Data Management

Provides assistance with statistical data and reports related to program operations for both Senior Promise and Insurance Services to department Managers.

Training and Education

Presents Medicare educational presentations across Franciscan facilities and the communities served by Franciscan Health.

Process Improvement

Confers with appropriate Department Managers to suggest process improvements in order to maintain peak productivity, and to streamline methods and operations.

Quality Assurance

Monitors and assesses operational processes to ensure quality standards are met and the effective delivery of benefits.

Hours: M-F 7:30am-4pm. Must be able to float to Franciscan Health Mooresville 1-2x's per week.

Qualifications

  • Required High School Diploma/GED
  • Required within 60 days of hire Life and Health Insurance License
  • Preferred AHIP Certification Requirements
  • Preferred Bachelor's Degree
  • Preferred 5 years Customer service, medical billing, collections and Medicare insurance counseling

Travel is required: Equal Opportunity Employer

It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law. Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights. Franciscan Alliance is committed to equal employment opportunity.

What Franciscan Health employees say

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