All roles are based on site in Mechanicsburg, PA and support operations during standard business hours (typically between 8:00 AM - 8:00 PM, Monday through Friday, with assigned shifts). Requirements ...
All roles are based on site in Mechanicsburg, PA and support operations during standard business hours (typically between 8:00 AM - 8:00 PM, Monday through Friday, with assigned shifts). Requirements ...
All roles are based on site in Mechanicsburg, PA and support operations during standard business hours (typically between 8:00 AM - 8:00 PM, Monday through Friday, with assigned shifts). Requirements ...
All roles are based on site in Mechanicsburg, PA and support operations during standard business hours (typically between 8:00 AM - 8:00 PM, Monday through Friday, with assigned shifts). Requirements ...
Be Seen First
Bagel Shop Team Member: Food Prep and Counter
Lititz, PA · On-site
$14 - $16/hr
Mornings at Roundbreads have a rhythm. The ovens are warm, the first bagels come out golden and blistered, coffee is on, and the counter comes to life. This is the shop for the early risers, the ...
New
Quick apply
Be Seen First
Bagel Shop Team Member: Food Prep and Counter
Lititz, PA · On-site
$14 - $16/hr
Mornings at Roundbreads have a rhythm. The ovens are warm, the first bagels come out golden and blistered, coffee is on, and the counter comes to life. This is the shop for the early risers, the ...
New
Contact Center Agent
Mechanicsburg, PA · On-site
$15.50 - $20.75/hr
All roles are based onsite in Mechanicsburg, PA and support operations during standard business hours (typically between 8:00 AM - 8:00 PM, Monday through Friday, with assigned shifts). Key ...
Contact Center Agent
Mechanicsburg, PA · On-site
$15.50 - $20.75/hr
All roles are based onsite in Mechanicsburg, PA and support operations during standard business hours (typically between 8:00 AM - 8:00 PM, Monday through Friday, with assigned shifts). Key ...
Contact Center Agent
Mechanicsburg, PA · On-site
$15.50 - $20.75/hr
All roles are based onsite in Mechanicsburg, PA and support operations during standard business hours (typically between 8:00 AM - 8:00 PM, Monday through Friday, with assigned shifts). Requirements ...
Contact Center Agent
Mechanicsburg, PA · On-site
$15.50 - $20.75/hr
All roles are based onsite in Mechanicsburg, PA and support operations during standard business hours (typically between 8:00 AM - 8:00 PM, Monday through Friday, with assigned shifts). Requirements ...
Supply & Logistic Manager
Indiana, PA · On-site
Medical
Retirement
Their role is crucial in ensuring that the Navy is fully staffed in all roles, in all locations, at all times. PAY AND BENEFITS From the day you start, you'll receive: * Competitive salary
Supply & Logistic Manager
Indiana, PA · On-site
Medical
Retirement
Their role is crucial in ensuring that the Navy is fully staffed in all roles, in all locations, at all times. PAY AND BENEFITS From the day you start, you'll receive: * Competitive salary
Recruiter
Bowmansville, PA · On-site
Participate in interviews across all roles to ensure consistency in candidate evaluation and alignment with hiring standards * Assign and monitor completion of candidate assessments as part of the ...
Recruiter
Bowmansville, PA · On-site
Participate in interviews across all roles to ensure consistency in candidate evaluation and alignment with hiring standards * Assign and monitor completion of candidate assessments as part of the ...
Supply & Logistic Manager
Erie, PA · On-site
Medical
Retirement
Their role is crucial in ensuring that the Navy is fully staffed in all roles, in all locations, at all times. PAY AND BENEFITS From the day you start, you'll receive: * Competitive salary
Supply & Logistic Manager
Erie, PA · On-site
Medical
Retirement
Their role is crucial in ensuring that the Navy is fully staffed in all roles, in all locations, at all times. PAY AND BENEFITS From the day you start, you'll receive: * Competitive salary
Cook
$12 - $17/hr
Participate in all roles in the kitchen as required, including as dishwasher when needed REQUIREMENTS * Proven cooking experience, including experience as a line chef/prep cook * Familiarity and ...
Quick apply
Cook
$12 - $17/hr
Participate in all roles in the kitchen as required, including as dishwasher when needed REQUIREMENTS * Proven cooking experience, including experience as a line chef/prep cook * Familiarity and ...
Contact Center Agent
$15.50 - $20.75/hr
All roles are based onsite in Mechanicsburg, PA and support operations during standard business hours (typically between 8:00 AM - 8:00 PM, Monday through Friday, with assigned shifts). Requirements ...
Contact Center Agent
$15.50 - $20.75/hr
All roles are based onsite in Mechanicsburg, PA and support operations during standard business hours (typically between 8:00 AM - 8:00 PM, Monday through Friday, with assigned shifts). Requirements ...
Supply & Logistic Manager
Allentown, PA · On-site
Medical
Retirement
Their role is crucial in ensuring that the Navy is fully staffed in all roles, in all locations, at all times. PAY AND BENEFITS From the day you start, you'll receive: * Competitive salary
Supply & Logistic Manager
Allentown, PA · On-site
Medical
Retirement
Their role is crucial in ensuring that the Navy is fully staffed in all roles, in all locations, at all times. PAY AND BENEFITS From the day you start, you'll receive: * Competitive salary
Supply & Logistic Manager
Bloomsburg, PA · On-site
Medical
Retirement
Their role is crucial in ensuring that the Navy is fully staffed in all roles, in all locations, at all times. PAY AND BENEFITS From the day you start, you'll receive: * Competitive salary
Supply & Logistic Manager
Bloomsburg, PA · On-site
Medical
Retirement
Their role is crucial in ensuring that the Navy is fully staffed in all roles, in all locations, at all times. PAY AND BENEFITS From the day you start, you'll receive: * Competitive salary
Supply & Logistic Manager
Harrisburg, PA · On-site
Medical
Retirement
Their role is crucial in ensuring that the Navy is fully staffed in all roles, in all locations, at all times. PAY AND BENEFITS From the day you start, you'll receive: * Competitive salary
Supply & Logistic Manager
Harrisburg, PA · On-site
Medical
Retirement
Their role is crucial in ensuring that the Navy is fully staffed in all roles, in all locations, at all times. PAY AND BENEFITS From the day you start, you'll receive: * Competitive salary
All roles are based on site in Mechanicsburg, PA and support operations during standard business hours (typically between 8:00 AM - 8:00 PM, Monday through Friday, with assigned shifts). Requirements ...
All roles are based on site in Mechanicsburg, PA and support operations during standard business hours (typically between 8:00 AM - 8:00 PM, Monday through Friday, with assigned shifts). Requirements ...
Supply & Logistic Manager
Reading, PA · On-site
Medical
Retirement
Their role is crucial in ensuring that the Navy is fully staffed in all roles, in all locations, at all times. PAY AND BENEFITS From the day you start, you'll receive: * Competitive salary
Supply & Logistic Manager
Reading, PA · On-site
Medical
Retirement
Their role is crucial in ensuring that the Navy is fully staffed in all roles, in all locations, at all times. PAY AND BENEFITS From the day you start, you'll receive: * Competitive salary
Supply & Logistic Manager
West Chester, PA · On-site
Medical
Retirement
Their role is crucial in ensuring that the Navy is fully staffed in all roles, in all locations, at all times. PAY AND BENEFITS From the day you start, you'll receive: * Competitive salary
Supply & Logistic Manager
West Chester, PA · On-site
Medical
Retirement
Their role is crucial in ensuring that the Navy is fully staffed in all roles, in all locations, at all times. PAY AND BENEFITS From the day you start, you'll receive: * Competitive salary
Recruiter
Bowmansville, PA · On-site
Participate in interviews across all roles to ensure consistency in candidate evaluation and alignment with hiring standards * Assign and monitor completion of candidate assessments as part of the ...
Quick apply
Recruiter
Bowmansville, PA · On-site
Participate in interviews across all roles to ensure consistency in candidate evaluation and alignment with hiring standards * Assign and monitor completion of candidate assessments as part of the ...
Recruiter
Bowmansville, PA · On-site
Participate in interviews across all roles to ensure consistency in candidate evaluation and alignment with hiring standards * Assign and monitor completion of candidate assessments as part of the ...
Recruiter
Bowmansville, PA · On-site
Participate in interviews across all roles to ensure consistency in candidate evaluation and alignment with hiring standards * Assign and monitor completion of candidate assessments as part of the ...
Supply & Logistic Manager
Philadelphia, PA · On-site
Medical
Retirement
Their role is crucial in ensuring that the Navy is fully staffed in all roles, in all locations, at all times. PAY AND BENEFITS From the day you start, you'll receive: * Competitive salary
Supply & Logistic Manager
Philadelphia, PA · On-site
Medical
Retirement
Their role is crucial in ensuring that the Navy is fully staffed in all roles, in all locations, at all times. PAY AND BENEFITS From the day you start, you'll receive: * Competitive salary
Supply & Logistic Manager
Pittsburgh, PA · On-site
Medical
Retirement
Their role is crucial in ensuring that the Navy is fully staffed in all roles, in all locations, at all times. PAY AND BENEFITS From the day you start, you'll receive: * Competitive salary
Supply & Logistic Manager
Pittsburgh, PA · On-site
Medical
Retirement
Their role is crucial in ensuring that the Navy is fully staffed in all roles, in all locations, at all times. PAY AND BENEFITS From the day you start, you'll receive: * Competitive salary
All Roles information
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Full-time
Re-posted 27 days ago
Job description
Job Type
Full-time, Temporary
Description
The Workforce Management Analyst supports contact center operations by assisting with scheduling, staffing coordination, and performance monitoring. This role helps ensure the right resources are in place to meet service level expectations.
Immersion Consulting delivers high-quality contact center support for commercial financial services clients, with a focus on accuracy, compliance, and customer experience. Our teams operate in a structured, performance-driven environment, supporting both customers and internal stakeholders through efficient, professional service delivery.
All roles are based on site in Mechanicsburg, PA and support operations during standard business hours (typically between 8:00 AM - 8:00 PM, Monday through Friday, with assigned shifts).
Requirements
Key Responsibilities
Scheduling & Staffing Support
• Assist in creating and maintaining staff schedules based on forecasted demand
• Track and update schedule changes, time-off requests, and staffing adjustments
Real-Time Monitoring
• Monitor daily performance against service levels and staffing plans
• Identify variances and communicate recommended adjustments to supervisors
Reporting & Data Analysis
• Produce regular reports on schedule adherence, service levels, and performance trends
• Compare actual results to forecasts and highlight key variances
Forecasting Support
• Assist in analyzing historical data to support volume and staffing forecasts
• Maintain data accuracy within workforce management tools
Collaboration
• Partner with supervisors and leadership to support operational needs
• Communicate staffing risks or trends in a timely manner
Qualifications
Required
• 2-4 years of experience in contact center operations, workforce management, or analytics
• Strong Excel skills (e.g., pivot tables, basic formulas)
• Analytical mindset with attention to detail
Preferred
• Experience with workforce management tools
• Exposure to contact center scheduling or reporting
• Experience in high-volume environments
What Success Looks Like (6-12 Months)
• Produces accurate schedules and reliable reporting
• Effectively supports real-time operational needs
• Identifies trends that improve staffing efficiency
Growth Opportunities
• Senior WFM Analyst
• Capacity Planning / Forecasting roles
• Operations Strategy
Full-time, Temporary
Description
The Workforce Management Analyst supports contact center operations by assisting with scheduling, staffing coordination, and performance monitoring. This role helps ensure the right resources are in place to meet service level expectations.
Immersion Consulting delivers high-quality contact center support for commercial financial services clients, with a focus on accuracy, compliance, and customer experience. Our teams operate in a structured, performance-driven environment, supporting both customers and internal stakeholders through efficient, professional service delivery.
All roles are based on site in Mechanicsburg, PA and support operations during standard business hours (typically between 8:00 AM - 8:00 PM, Monday through Friday, with assigned shifts).
Requirements
Key Responsibilities
Scheduling & Staffing Support
• Assist in creating and maintaining staff schedules based on forecasted demand
• Track and update schedule changes, time-off requests, and staffing adjustments
Real-Time Monitoring
• Monitor daily performance against service levels and staffing plans
• Identify variances and communicate recommended adjustments to supervisors
Reporting & Data Analysis
• Produce regular reports on schedule adherence, service levels, and performance trends
• Compare actual results to forecasts and highlight key variances
Forecasting Support
• Assist in analyzing historical data to support volume and staffing forecasts
• Maintain data accuracy within workforce management tools
Collaboration
• Partner with supervisors and leadership to support operational needs
• Communicate staffing risks or trends in a timely manner
Qualifications
Required
• 2-4 years of experience in contact center operations, workforce management, or analytics
• Strong Excel skills (e.g., pivot tables, basic formulas)
• Analytical mindset with attention to detail
Preferred
• Experience with workforce management tools
• Exposure to contact center scheduling or reporting
• Experience in high-volume environments
What Success Looks Like (6-12 Months)
• Produces accurate schedules and reliable reporting
• Effectively supports real-time operational needs
• Identifies trends that improve staffing efficiency
Growth Opportunities
• Senior WFM Analyst
• Capacity Planning / Forecasting roles
• Operations Strategy
About Immersion Consulting
Sourced by ZipRecruiter
Industry
Business management consulting
Company size
11 - 50 Employees
Headquarters location
Annapolis, MD, US
Year founded
2004