Support Desk Lead
Chevy Chase, MD · On-site
Maintain and enforce laptop provisioning standards, including Autopilot and Intune enrollment procedures. * Set up and maintain conference room technologies, ensuring all equipment is functional and ...
Support Desk Lead
Chevy Chase, MD · On-site
Maintain and enforce laptop provisioning standards, including Autopilot and Intune enrollment procedures. * Set up and maintain conference room technologies, ensuring all equipment is functional and ...
Support Lead
Chevy Chase, MD · On-site
Maintain and enforce laptop provisioning standards, including Autopilot and Intune enrollment procedures. * Set up and maintain conference room technologies, ensuring all equipment is functional and ...
Support Lead
Chevy Chase, MD · On-site
Maintain and enforce laptop provisioning standards, including Autopilot and Intune enrollment procedures. * Set up and maintain conference room technologies, ensuring all equipment is functional and ...
System Engineer (Site Lead)
Bethesda, MD · On-site
$75 - $90/hr
Conduct workstation audits for patch compliance, disk encryption, and Intune/Autopilot enrollment ... Ensure all server room equipment is documented, maintained with updates, and reviewed for potential ...
System Engineer (Site Lead)
Bethesda, MD · On-site
$75 - $90/hr
Conduct workstation audits for patch compliance, disk encryption, and Intune/Autopilot enrollment ... Ensure all server room equipment is documented, maintained with updates, and reviewed for potential ...
Workstation Endpoint Engineer II
Rockville, MD · On-site
$60K - $70K/yr
... all physical and virtual workstations. The ideal candidate will bridge the gap between day-to-day ... Administer and optimize unified endpoint management tools like Microsoft Intune or SCCM/MECM to ...
Workstation Endpoint Engineer II
Rockville, MD · On-site
$60K - $70K/yr
... all physical and virtual workstations. The ideal candidate will bridge the gap between day-to-day ... Administer and optimize unified endpoint management tools like Microsoft Intune or SCCM/MECM to ...
System Engineer
Bethesda, MD · On-site
Conduct workstation audits for patch compliance, disk encryption, and Intune/Autopilot enrollment ... Ensure all server room equipment is documented, maintained through necessary updates, and routinely ...
System Engineer
Bethesda, MD · On-site
Conduct workstation audits for patch compliance, disk encryption, and Intune/Autopilot enrollment ... Ensure all server room equipment is documented, maintained through necessary updates, and routinely ...
System Engineer
Bethesda, MD · On-site
$75 - $90/hr
Conduct workstation audits for patch compliance, disk encryption, and Intune/Autopilot enrollment ... Ensure all server room equipment is documented, maintained through necessary updates, and routinely ...
System Engineer
Bethesda, MD · On-site
$75 - $90/hr
Conduct workstation audits for patch compliance, disk encryption, and Intune/Autopilot enrollment ... Ensure all server room equipment is documented, maintained through necessary updates, and routinely ...
Workstation Endpoint Engineer II
Rockville, MD · On-site
$60K - $70K/yr
... all physical and virtual workstations. The ideal candidate will bridge the gap between day-to-day ... Administer and optimize unified endpoint management tools like Microsoft Intune or SCCM/MECM to ...
Workstation Endpoint Engineer II
Rockville, MD · On-site
$60K - $70K/yr
... all physical and virtual workstations. The ideal candidate will bridge the gap between day-to-day ... Administer and optimize unified endpoint management tools like Microsoft Intune or SCCM/MECM to ...
Workstation Endpoint Engineer II
$60K - $70K/yr
... all physical and virtual workstations. The ideal candidate will bridge the gap between day-to-day ... Administer and optimize unified endpoint management tools like Microsoft Intune or SCCM/MECM to ...
Workstation Endpoint Engineer II
$60K - $70K/yr
... all physical and virtual workstations. The ideal candidate will bridge the gap between day-to-day ... Administer and optimize unified endpoint management tools like Microsoft Intune or SCCM/MECM to ...
Cybersecurity Engineering * IT Staffing All Applicants must have the following: approval from ... Endpoint management with Intune (Gov): device compliance, app protection, BitLocker, Autopilot ...
Quick apply
Cybersecurity Engineering * IT Staffing All Applicants must have the following: approval from ... Endpoint management with Intune (Gov): device compliance, app protection, BitLocker, Autopilot ...
Hands-on experience with various MDM platforms (Intune, ABM, Maas360, Autopilot, etc). * Strong ... All job requirements are subject to possible modifications. This in no way states or implies that ...
Hands-on experience with various MDM platforms (Intune, ABM, Maas360, Autopilot, etc). * Strong ... All job requirements are subject to possible modifications. This in no way states or implies that ...
All Intune Autopilot information
What is Intune Autopilot?
Intune Autopilot is a Microsoft solution that streamlines the deployment and configuration of new Windows devices in an organization. Using Autopilot, IT administrators can pre-configure devices so that users can set them up with minimal interaction—often just by signing in with their organizational credentials. The process automatically enrolls the device in Microsoft Intune for management, applies company policies, and installs required applications, reducing the need for hands-on IT support. This approach improves efficiency, enhances user experience, and ensures devices are secure and compliant from the start.
What are the key skills and qualifications needed to thrive as an Intune Autopilot Specialist, and why are they important?
To thrive as an Intune Autopilot Specialist, you need deep knowledge of Windows OS deployment, device lifecycle management, and experience with Microsoft Endpoint Manager and Azure Active Directory. Familiarity with tools like Microsoft Intune, Windows Autopilot, PowerShell scripting, and related Microsoft 365 services is typically required, often supported by certifications such as Microsoft Certified: Modern Desktop Administrator Associate. Strong problem-solving skills, attention to detail, and clear communication are essential for working with end users and IT teams. These skills ensure efficient device provisioning, secure configuration, and smooth onboarding processes in modern workplace environments.
What are some common challenges faced by professionals working with Intune Autopilot deployments, and how can these be addressed?
Professionals handling Intune Autopilot deployments often face challenges such as device enrollment errors, compatibility issues with certain hardware models, and user assignment mismatches. These issues can typically be addressed by thorough pre-deployment testing, maintaining updated hardware and driver lists, and ensuring clear documentation for both IT and end-users. Additionally, collaborating closely with support teams and staying current with Microsoft Best Practices can help minimize disruptions and streamline large-scale deployments.
What is the difference between All Intune Autopilot vs All SCCM Autopilot?
| Feature | All Intune Autopilot |
|---|---|
| Primary Management Tool | Microsoft Intune |
| Device Deployment | Automated device provisioning and configuration via Autopilot |
| Work Environment | Cloud-based management, suitable for modern, remote, or hybrid setups |
| Certifications | Microsoft Certified: Modern Desktop Administrator Associate, Intune certifications |
All Intune Autopilot focuses on cloud-based device management and deployment, streamlining setup for modern devices. In contrast, All SCCM Autopilot (System Center Configuration Manager) involves on-premises management, offering more control for complex environments. Both are used in enterprise settings but serve different deployment and management needs.
What are popular job titles related to All Intune Autopilot jobs in Maryland?
For All Intune Autopilot jobs in Maryland, the most frequently searched job titles are:
What job categories do people searching All Intune Autopilot jobs in Maryland look for?
The top searched job categories for All Intune Autopilot jobs in Maryland are:
What cities in Maryland are hiring for All Intune Autopilot jobs?
Cities in Maryland with the most All Intune Autopilot job openings:
Job description
Job Title : Support Desk Lead
Location: Chevy Chase, MD - Onsite
Contract: 6+ Months
Position Overview
We are seeking a highly skilled and experienced Support Desk Lead to join our IT support team. This role is essential in providing advanced technical support to end users, modernizing internal systems through Microsoft technologies, and ensuring seamless hardware and meeting space readiness. The ideal candidate will bring a mix of deep technical knowledge, excellent customer service skills, and practical experience in provisioning hardware and supporting collaborative technologies like conference room systems.
Key Responsibilities
Technical Support & Troubleshooting
Location: Chevy Chase, MD - Onsite
Contract: 6+ Months
Position Overview
We are seeking a highly skilled and experienced Support Desk Lead to join our IT support team. This role is essential in providing advanced technical support to end users, modernizing internal systems through Microsoft technologies, and ensuring seamless hardware and meeting space readiness. The ideal candidate will bring a mix of deep technical knowledge, excellent customer service skills, and practical experience in provisioning hardware and supporting collaborative technologies like conference room systems.
Key Responsibilities
Technical Support & Troubleshooting
- Serve as the Tier 2/3 escalation point for complex technical issues.
- Provide expert-level support for Microsoft 365 suite, including Outlook, Teams, SharePoint, OneDrive, and Windows OS.
- Diagnose and resolve hardware, software, and networking issues, including peripheral and mobile device support.
- Support conference room AV technologies including Teams Rooms, Zoom Rooms, projectors, displays, and audio equipment.
- Drive the adoption of modern Microsoft tools such as Intune, Autopilot, Azure AD, and Defender.
- Assist in cloud migrations, policy enforcement, and endpoint standardization efforts.
- Stay current with Microsoft 365 and Azure ecosystem developments to assess and implement relevant upgrades.
- Develop and maintain Power Apps to automate internal processes and improve end-user experiences.
- Generate reports and dashboards using Power BI or Excel to track IT performance, support trends, and SLA adherence.
- Maintain data accuracy across asset inventories and support logs.
- Lead the imaging, configuration, and deployment of laptops and peripheral devices for new hires, refresh cycles, and contractors.
- Maintain and enforce laptop provisioning standards, including Autopilot and Intune enrollment procedures.
- Set up and maintain conference room technologies, ensuring all equipment is functional and ready for meetings or events.
- Coordinate AV support for executive meetings, hybrid events, and remote presentations.
- Create and deliver user-friendly documentation and training for new tools, features, and services.
- Act as a liaison between technical teams and end users, translating technical concepts clearly.
- Facilitate onboarding sessions and ad-hoc training workshops to improve digital fluency.
- Document recurring issues and resolutions in a centralized knowledge base.
- Identify opportunities for support automation, self-service tools, and standard operating procedure improvements.
- Mentor junior help desk technicians and foster a collaborative learning environment.
- 5+ years in IT support or help desk roles, with at least 2 years in a senior or escalation-level capacity.
- In-depth knowledge of Microsoft 365, Windows OS, and endpoint management tools (Intune, SCCM, etc.).
- Experience provisioning laptops using Autopilot or manual imaging techniques.
- Hands-on experience supporting conference room equipment, AV systems, and remote collaboration tools.
- Proficiency in Power Apps and reporting via Power BI, Excel, or similar.
- Strong communication, interpersonal, and customer service skills.
- Microsoft or CompTIA certifications (e.g., MD-102, Power Platform Fundamentals, CompTIA A+, Network+).
- Familiarity with ticketing systems such as ServiceNow, or Zendesk.
- ITIL certification or experience working within an ITIL framework.