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Alignment Health Plan Jobs in California (NOW HIRING)

Coordinates and performs educational activities that promote the competency and development of Alignment Health Plan staff, including orientation, competency validation within the scope of Care ...

Care Management Trainer

Orange, CA · On-site +1

$85K - $128K/yr

Coordinates and performs educational activities that promote the competency and development of Alignment Health Plan staff, including orientation, competency validation within the scope of Care ...

VP, Compliance

Orange, CA · On-site +1

$134K - $180K/yr

Alignment Health is breaking the mold in conventional health care, committed to serving seniors and ... Serve as the overall owner of the Compliance Plan and all program documentation, driving annual ...

VP, Compliance

Orange, CA

$134K - $180K/yr

Alignment Health is breaking the mold in conventional health care, committed to serving seniors and ... Serve as the overall owner of the Compliance Plan and all program documentation, driving annual ...

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Alignment Health Plan information

What are the key skills and qualifications needed to thrive as an employee at Alignment Health Plan, and why are they important?

To thrive at Alignment Health Plan, you typically need a background in healthcare administration, insurance, or clinical fields, often with relevant degrees or certifications. Familiarity with healthcare management systems, Medicare Advantage regulations, and CRM software is important for daily operations. Strong customer service, problem-solving abilities, and effective communication set top performers apart in member-focused roles. These skills ensure compliance, member satisfaction, and efficient healthcare delivery in a regulated and competitive industry.

What is the difference between Alignment Health Plan vs Healthcare Customer Service Representative?

AspectAlignment Health PlanHealthcare Customer Service Representative
Primary RoleProvides health plan services, member support, and benefits explanationHandles patient inquiries, appointment scheduling, and billing issues
Required CredentialsHealth insurance knowledge, customer service skillsCustomer service experience, communication skills
Work EnvironmentOffice-based, healthcare insurance settingCall centers, healthcare facilities, or remote
Industry UsageHealth insurance providers, managed care organizationsHospitals, clinics, insurance companies

Alignment Health Plan roles focus on managing health plan services and member support within the healthcare insurance industry. Healthcare Customer Service Representatives primarily handle patient inquiries and administrative tasks. Both roles require strong communication skills but differ in their specific responsibilities and work environments.

What is Alignment Health Plan?

Alignment Health Plan is a Medicare Advantage health insurance provider that offers various health coverage options to eligible individuals, primarily seniors and those with certain disabilities. Their plans typically include medical, hospital, prescription drug, and additional benefits such as dental, vision, and wellness programs. Alignment Health Plan is known for its focus on personalized care and innovative technology to improve member health outcomes. They partner with a network of doctors and hospitals to deliver coordinated care and support services. Membership is available in select regions, and plan options vary by location.

What are some common challenges faced by team members working at Alignment Health Plan, and how are they typically addressed?

Team members at Alignment Health Plan often work in a fast-paced, highly regulated environment where keeping up with evolving healthcare policies and ensuring top-notch member support can be challenging. To address these challenges, the organization emphasizes ongoing training, cross-functional collaboration, and open communication among departments such as member services, clinical care, and compliance. Employees are encouraged to leverage support resources and participate in regular team meetings, which help them stay updated and foster a culture of continuous improvement.
What cities in California are hiring for Alignment Health Plan jobs? Cities in California with the most Alignment Health Plan job openings:

$85K - $128K/yr

Full-time

Posted 18 days ago


Alignment Healthcare rating

7.3

Company rating: 7.3 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

209th of 261 rated insurance


Job description

Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community. Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but saving them. Together.

The Care Management Trainer is responsible for onboarding, training, and developing clinical and nonclinical Care Management staff, including Registered Nurses (RNs), Licensed Vocational/Practical Nurses (LVNs/LPNs), Care Coordinators, and Social Workers within the scope of Care Management. This role provides structured orientation programs, ongoing competency refreshers around workflow process, workflow updates, system training, and targeted Care Management skills development. The specialist also performs call and chart quality audits and reviews, reviewing results with staff and management to drive quality and compliance.

Job Duties/Responsibilities:

  • Coordinates and performs educational activities that promote the competency and development of Alignment Health Plan staff, including orientation, competency validation within the scope of Care Management, remediation, in-service, and continuing education for new Care Management staff.
  • Assesses, plans, develops, implements, and evaluates educational programs in response to health care demands, trends, identified learning needs, organizational and clinical goals, quality improvement measures, risk management, regulatory changes, and compliancy criteria.
  • Designs and maintains training materials, job aids, and digital learning tools.
  • Directs the delivery of education for new employee orientation, conducts competency assessments, facilitates ongoing development, and establishes courses and programs based on annual needs assessments and educational compliancy requirements.
  • Performs structured call and chart reviews. Reviews audit findings with staff and managers, providing coaching and targeted training.
  • Collaborates with local and system leadership to determine market specific educational needs to achieve desired organizational outcomes.
  • Integrates audit learnings into training updates.
  • Provides oneonone coaching and mentoring.
  • Supports compliance with Medicare, Medicaid, and health plan requirements.
  • Tracks and maintains training completion and competency results.
  • Performs other job-related duties as assigned.

Supervisory Responsibilities: None

Job Requirements:

Experience:

Required:

  • Bilingual in Spanish is a must
  • 3 years in care management or related clinical field
  • Prior Staff Development/Education experience

Preferred:

  • Medicare Advantage or Managed Care Experience

Education:

Required: Associate's Degree or higher in a Clinical discipline

Specialized Skills:

Required:

  • Strong communication skills to provide constructive documentation feedback
  • Strong presentation skills to support educating peers
  • Proficiency in care management systems
  • Proficiency in Microsoft Office
  • Strong Clinical Assessment knowledge, solid clinical reasoning, and familiarity with standards of care when auditing charts
  • Proficiency in the development of training material

Licensure:

Required: Current RN or LCSW/MSW license

Essential Physical Functions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms.

2. The employee frequently lifts and/or moves up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Pay Range: $85,696.00 - $128,543.00

Pay range may be based on a number of factors including market location, education, responsibilities, experience, etc.

Alignment Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation.

*DISCLAIMER:Please beware of recruitment phishing scams affecting Alignment Health and other employers where individuals receive fraudulent employment-related offers in exchange for money or other sensitive personal information.Please be advised that Alignment Health and its subsidiaries will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company.If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission athttps://reportfraud.ftc.gov/#/. If you would like to verify the legitimacy of an email sent by or on behalf of Alignment Health's talent acquisition team, please emailcareers@ahcusa.com.


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