Principal Product Manager, Platform Orchestration and Developer APIs Alianza's Intelligent Communications Fabric gives service providers a path to modernize voice networks and deliver AI-infused ...
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Principal Product Manager, Platform Orchestration and Developer APIs Alianza's Intelligent Communications Fabric gives service providers a path to modernize voice networks and deliver AI-infused ...
Sr. Technical Writer
Pleasant Grove, UT · On-site
Sr. Technical Writer- API Alianza is looking for an experienced API technical writer to partner with our Product, Engineering, and Support Business Engineering teams in building developer ...
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Sr. Technical Writer
Pleasant Grove, UT · On-site
Sr. Technical Writer- API Alianza is looking for an experienced API technical writer to partner with our Product, Engineering, and Support Business Engineering teams in building developer ...
As Program Manager on the Value Management Office (VMO) team, you keep Alianza's New Product Introduction (NPI) process running and improving. You own the mechanics that let leadership see, at a ...
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As Program Manager on the Value Management Office (VMO) team, you keep Alianza's New Product Introduction (NPI) process running and improving. You own the mechanics that let leadership see, at a ...
Alianza information
What is the difference between Alianza vs Customer Service Representative?
| Aspect | Alianza | Customer Service Representative |
|---|---|---|
| Required Credentials | High school diploma or equivalent; some roles may require specific certifications | High school diploma or equivalent; customer service training often preferred |
| Work Environment | Office or remote; client-facing or internal support | Call centers, retail, or office settings; direct interaction with customers |
| Industry Usage | Used in various industries including finance, healthcare, and telecommunications | Common across retail, telecom, banking, and service sectors |
Alianza roles typically involve supporting clients or internal teams with technical or account-related issues, often requiring specific industry knowledge. Customer Service Representatives focus on assisting customers directly, handling inquiries, and resolving complaints. While both roles involve communication skills, Alianza positions may require more specialized knowledge depending on the industry.
What cities near Springville, UT are hiring for Alianza jobs?
Cities near Springville, UT with the most Alianza job openings:
Job description
Principal Product Manager, Platform Orchestration and Developer APIs
Alianza's Intelligent Communications Fabric gives service providers a path to modernize voice networks and deliver AI-infused experiences on top of them. Both depend on the same underlying capability: making a live carrier network safely programmable, whether the change is initiated by an operator managing thousands of subscribers or by an external partner building a new experience.
This role owns that capability. It covers the configuration and change orchestration tooling operators use to extract, manipulate, and update their environments at scale, and the API surface that lets Experience Providers build on the platform. The two are the same problem at different distances from the network, and this role holds the point of view across both.
The person in this role will bring structure and a well-informed position to a space where much of it does not exist yet, working in close partnership with engineering, legal, and the commercial team.
Key Responsibilities
Configuration and Change Orchestration (near-term focus)
- Own the go-forward product strategy for Alianza's configuration and change orchestration toolset, shaping how its capabilities are packaged and delivered within the platform.
- Translate a broad existing capability set into a prioritized roadmap driven by real Alianza customer use cases, distinguishing vendor-stated capability from Alianza-validated value at each step.
- Resolve overlap and sequencing questions with existing internal tooling that covers adjacent ground, particularly in professional services migrations and configuration extraction.
- Define how this tooling supports the broader platform story, including its role as an OSS/BSS change-velocity layer and any tactical bridging value while longer-term platform capabilities mature.
- Partner with commercial and Advantage program stakeholders on packaging and pricing.
Experience Provider API Surface
- Own the Experience Provider API surface: the integration contracts partners build against, the partner onboarding and lifecycle APIs, and new partner-facing APIs as the Experience Provider program expands.
- As the partner platform matures, lead the definition of the consent and authorization model for partner integrations, covering how end-user and account-level consent is captured, stored, and enforced when a third party operates on network data.
- Work with engineering to evaluate build, partner, and license options where existing or third-party capability can accelerate delivery of the partner API surface.
Cross-Functional and Organizational
- Partner closely with engineering leadership on technical feasibility and sequencing across both areas.
- Coordinate with legal on consent, data privacy, and IP questions.
- Contribute to and improve the frameworks the broader product team uses for partner enablement.
- Represent this portfolio in external partner and developer conversations.
Qualifications
Required
- 7+ years of product management experience, including meaningful time owning API-first or platform products.
- Experience taking an inherited or newly integrated product through a productization or build-vs-buy-vs-integrate decision.
- Demonstrated experience defining and shipping partner or developer-facing APIs.
- Comfortable operating with ambiguity and building structure (roadmaps, frameworks, pipelines) where it does not yet exist.
- Strong cross-functional collaboration skills, particularly with engineering, legal, and commercial teams.
Preferred
- Background in UCaaS, CPaaS, or other large-scale distributed cloud communications platforms.
- Experience with consent, privacy, or authorization and policy enforcement systems.
- Experience integrating a product following a merger or acquisition.
- Prior experience at a startup or scale-up building platform or partner-facing products.
Working Model
This is a flexible position, open to candidates in the United States. The role requires periodic travel to Alianza headquarters and to key partner sites as needed for integration work and Experience Partner engagements.