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Airline Ramp Agent Jobs in Raleigh, NC (NOW HIRING)

Unifi

Airport Customer Service Agent - RDU

Morrisville, NC · On-site

$14.50 - $19.50/hr

We continue to innovate, adapt, and grow by leaning on our experience and expertise in airline ... Direct passengers through Customs, Immigration, and Quarantine. * Assist ramp agents to ensure that ...

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Airline Ramp Agent information

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How much do airline ramp agent jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for airline ramp agent in Raleigh, NC is $16.24, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $17.74 per hour, depending on experience, location, and employer.

What is an airline ramp agent?

Airline Ramp Agents are ground crew members responsible for handling various tasks on the airport ramp, such as loading and unloading baggage, guiding aircraft to and from gates, and ensuring the safe movement of planes. They also operate ground service equipment, perform aircraft cleaning, and manage cargo. Ramp agents play a crucial role in maintaining flight schedules and ensuring the safety of passengers and crew during aircraft turnaround operations.

What are the key skills and qualifications needed to thrive as an airline ramp agent, and why are they important?

To thrive as an Airline Ramp Agent, you need physical stamina, attention to safety, and a high school diploma or equivalent. Familiarity with ground service equipment, baggage handling systems, and sometimes a valid driver's license or airport security clearance is typically required. Strong teamwork, communication skills, and the ability to work efficiently under pressure are valuable soft skills in this role. These skills ensure safe and timely aircraft operations, minimize errors, and support smooth airport logistics.

What are some common challenges faced by airline ramp agents, and how can they be addressed?

Airline Ramp Agents often encounter challenges such as working in various weather conditions, handling tight turnaround times, and coordinating with multiple teams to ensure safe and efficient aircraft operations. To address these, ramp agents are provided with proper safety gear, thorough training, and clear communication protocols. Building strong teamwork skills and staying adaptable can help agents navigate these challenges and maintain smooth ground operations.

What is the difference between Airline Ramp Agent vs Baggage Handler?

AspectAirline Ramp AgentBaggage Handler
CredentialsHigh school diploma, safety training, sometimes certificationHigh school diploma, safety training, sometimes certification
Work EnvironmentAirport tarmac, aircraft, baggage areasAirport baggage claim, tarmac, baggage handling areas
Employer & IndustryAirlines, airportsAirlines, airports
Job FunctionsLoading/unloading luggage, aircraft marshalling, safety checksHandling, sorting, and transporting baggage

Both Airline Ramp Agents and Baggage Handlers work in airport environments, often performing overlapping tasks related to luggage and aircraft handling. While their roles are similar, Ramp Agents typically handle a broader range of duties including aircraft marshalling and safety checks, whereas Baggage Handlers focus primarily on managing passenger luggage. Both positions require safety training and certifications, making them closely related roles within the airline industry.

Do airline ramp agents make good money?

Airline ramp agents typically earn an hourly wage that varies by location and experience, with median pay around $15 to $20 per hour. They may also receive benefits such as health insurance and flight privileges, but overall earnings are generally considered moderate compared to other airline roles.

How to become an airline ramp agent?

To become an airline ramp agent, candidates typically need a high school diploma or equivalent and must pass a background check and drug screening. Prior experience with customer service or operating equipment like forklifts can be helpful, and some employers require certification in safety procedures or equipment operation. Physical stamina and the ability to work in outdoor environments and irregular hours are also important.

Is it hard to get hired as an airline ramp agent?

Getting hired as an airline ramp agent can be competitive, as it often requires physical stamina, attention to safety procedures, and sometimes a valid driver's license or security clearance. Employers typically look for reliable candidates with good communication skills and the ability to work in a fast-paced environment, with some positions requiring on-the-job training or certifications. The hiring process may involve interviews, background checks, and drug testing.

What cities near Raleigh, NC are hiring for Airline Ramp Agent jobs?

Cities near Raleigh, NC with the most Airline Ramp Agent job openings:

Airline Ramp Agent jobs near you
Infographic showing various Airline Ramp Agent job openings in Raleigh, NC as of August 2026, with employment types broken down into 95% Full Time, 3% Part Time, and 2% Contract. Highlights an 82% Physical, 1% Hybrid, and 17% Remote job distribution, with an average salary of $33,778 per year, or $16.2 per hour.

RDU Passenger Service Agent

Morrisville, NC • On-site

Swissport International AG
Transportation and Warehousing • 10K+ employees
Learn more about Swissport International AGexternal

$14 - $17.75/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Swissport International AG rating

5.8

Company rating: 5.8 out of 10

Based on 95 frontline employees who took The Breakroom Quiz

Job description

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple - "To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience."
We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.
Job summary
The Passenger Service Agent provides all required passenger/customer services as contracted by the customer to include, but not be limited to, reservations, ticketing, baggage processing, terminal/gate check-in, jet way operation, greeting arriving passengers, handling of VIPs, providing special passenger assistance, handling customer complaints and other duties as assigned.
The expected pay rate is 16.50/hour. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.
Your activities
  • Inspect and verify passenger documentation
  • Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
  • Manage passenger baggage processing including handling and fee calculation if applicable
  • Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
  • Direct passengers through Customs, Immigration, and Quarantine, as required
  • Make public address announcements as required
  • Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
  • Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies
  • Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software
  • Produce all required, work-related documentation
  • Other duties as assigned

Your profile
  • High School diploma or GED equivalent
  • Passionate about customer service and must have relevant work experience
  • Excellent communication skills (written and verbal) in country specific language
  • Additional languages desirable
  • Commitment to continuous improvement
  • Self-motivated and able to work independently
  • Attentive to detail and numerate
  • Ability to follow processes and procedures and apply flexible approach when required
  • Must be able to type and learn airline specific computer reservation/ ticketing software
  • Willingness to work in inclement weather

What we offer
  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Retirement plan
  • Tuition reimbursement
  • Vision insurance

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Visit our website at https://careers.swissport.com to learn more about Life at Swissport.
Join Swissport today and be part of a team that connects the world of aviation!

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