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Aircall Jobs (NOW HIRING)

Aircall

Senior GRC Engineer

New York, NY · On-site

$125K - $171K/yr

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We're redefining ...

Aircall

Key Account Manager

New York, NY · On-site

$110K - $125K/yr

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We're redefining ...

Aircall

Product Designer - AI Agents

San Francisco, CA · On-site

$125K - $160K/yr

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We're redefining ...

Aircall

Senior Software Engineer, Applied AI

Seattle, WA · On-site +1

$139K - $183K/yr

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We're redefining ...

Aircall

AI Productivity Engineer

Seattle, WA · Remote

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We're redefining ...

Aircall

AI Productivity Engineer

Seattle, WA · Remote

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We're redefining ...

Aircall

AI Productivity Engineer

San Francisco, CA · Remote

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We're redefining ...

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How much do aircall jobs pay per year?

As of Jun 10, 2026, the average yearly pay for aircall in the United States is $57,960.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,500.00 and $63,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Aircall Support Specialist, and why are they important?

To thrive as an Aircall Support Specialist, you need strong technical troubleshooting abilities, knowledge of VoIP systems, and experience with customer service, often supported by familiarity with SaaS platforms. Proficiency with CRM tools, ticketing systems like Zendesk, and Aircall’s telephony software is typically required. Excellent communication, patience, and problem-solving skills help build rapport with clients and resolve issues efficiently. These skills are essential to ensure seamless customer experiences, minimize downtime, and support business communication needs.

What is the difference between Aircall vs Customer Support Specialist?

AspectAircallCustomer Support Specialist
Primary RoleCloud-based call center software providerProvides customer service and support via various channels
Work EnvironmentTech companies, remote or office-basedCustomer service centers, remote or office-based
Required SkillsTechnical knowledge of VoIP, communication toolsCommunication skills, problem-solving, product knowledge
CertificationsNone specific, tech familiarity helpfulCustomer service certifications optional

Aircall is a software provider specializing in cloud-based call center solutions, while a Customer Support Specialist directly interacts with customers to resolve issues. Both roles may work in similar environments but focus on different aspects of customer communication and technology.

What is an Aircall specialist?

An Aircall specialist is a professional who manages and optimizes the use of Aircall, a cloud-based phone system designed for businesses. They handle tasks such as setting up call flows, integrating Aircall with other software like CRM systems, troubleshooting technical issues, and training team members to use the platform efficiently. Aircall specialists are essential for companies that rely on efficient communication and want to streamline their phone operations. Their expertise ensures that the phone system meets business needs and operates smoothly.

What are the main challenges faced by Customer Support Specialists at Aircall, and how can applicants prepare for them?

Customer Support Specialists at Aircall often encounter challenges such as managing high volumes of inquiries, troubleshooting complex technical issues, and ensuring quick resolution times for customers worldwide. To prepare, applicants should be comfortable working in a fast-paced environment, possess strong communication skills, and have a basic understanding of VoIP technology and cloud-based phone systems. Building familiarity with Aircall’s platform and practicing effective customer service techniques can help new hires succeed and adapt quickly.
What cities are hiring for Aircall jobs? Cities with the most Aircall job openings:
Infographic showing various Aircall job openings in the United States as of June 2026, with employment types broken down into 98% Full Time, and 2% Contract. Highlights an 74% Physical, 2% Hybrid, and 24% Remote job distribution, with an average salary of $57,960 per year, or $27.9 per hour.

Senior Software Engineer, Applied AI

Aircall

San Francisco, CA • On-site, Remote

$144K - $190K/yr

Full-time

Posted 21 days ago

Job description

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
 
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
 
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
 
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.

We are looking for a Senior Software Engineer to help build agentic systems that would automate workflows for different internal functional departments at Aircall.  This role combines deep software engineering skills with a desire to understand and automate workflows of stakeholders across Marketing, Sales, Customer Support, Customer Success, Finance, HR, Legal, Engineering, Product and many other functional areas using AI agents. Ideal candidates bring curiosity, a love for solving ambiguous problems, and hands-on experience applying LLMs in production.
Responsibilities:
  • Partner with internal stakeholders to understand their daily workflows to surface and document those that can be automated with AI.
  • Build autonomous and semi-autonomous agent workflows that interact with browsers, codebases, and APIs to complete complex content operations.
  • Learn and contribute to prompt engineering strategies, with guidance on building agentic workflows, memory systems, and multi-step reasoning.
  • Build and operate MCP Servers that can be called by AI Agents.
  • Design and build proprietary agent libraries, prompting strategies and benchmarking frameworks.
  • Build and operationalize AI solutions with retrieval techniques (e.g., RAG, vector DBs) for context-aware applications.
  • Prototype, test, and optimize AI-powered applications, including retrieval-augmented generation, workflow automation, and agentic experiences.
  • Collaborate with cross-functional teams to align AI features with user needs and business goals, gaining exposure to product and platform thinking. 
  • Stay current on advancements in AI technologies, frameworks, and best practices, and evangelize AI capabilities internally and externally. 
  • Provide technical support, documentation, and training to facilitate adoption and effective use of AI solutions. 
  • Participate in technical discussions, architecture reviews, and sprint planning. 
  • Contribute to knowledge sharing and technical documentation.
Minimum Requirements:
  • 6+ years of software engineering experience, with at least 2 years working directly on AI/ML-powered applications.
  • Strong fluency in AI tooling (e.g. OpenAI APIs, Anthropic APIs).
  • Strong proficiency with modern backend languages (Python, Go, or similar)
  • Practical understanding of LLMs, prompt engineering and agentic architectures.
  • High degree of ownership and comfort in experimental, fast-moving environments.
  • Ability to take complete ownership of AI solutioning end-to-end starting from gathering requirements from stakeholders to deploying solutions in production.
 
Desirable Attributes:
  • Exposure to customer-facing roles or user research for AI product development.
  • Familiarity with retrieval techniques (e.g., vector databases, RAG).
  • Excellent problem-solving, communication, and teamwork skills, with the ability to explain complex AI concepts to non-technical stakeholders. 
  • Bachelor’s Degree in Computer Science, Engineering, or a related field
 
This is not including equity and other benefits. The actual salary offered will carefully consider a wide range of factors, including your skills, qualifications, and experience.
Why join us?
 
\uD83D\uDE80 Key moment to join Aircall in terms of growth and opportunities
\uD83D\uDC86‍♀️ Our people matter, work-life balance is important at Aircall
\uD83D\uDCDA Fast-learning environment, entrepreneurial and strong team spirit
\uD83C\uDF0D 45+ Nationalities: cosmopolite & multi-cultural mindset
\uD83D\uDCB5 Competitive salary package & benefits 
\uD83C\uDFE8 Medical, dental, and vision insurance is 100% covered
\uD83D\uDCC8 401k plan with company matching!
✈️ Unlimited PTO — take the time you need to come to work feeling great!
⭐️ Wellness, internet, and childcare reimbursements
\uD83D\uDC9A Generous parental leave policy
 
DE&I Statement: 
At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. 
 
We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  
 
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.
 
Want to know more about candidate privacy? Find our Candidate Privacy Notice here.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.