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Airbnb Virtual Assistant Jobs (NOW HIRING)

Somewhere

Guest Relations Virtual Assistant

$8 - $10/hr

Position : Guest Relations Virtual Assistant Working Schedule : 10:00am-8:00PM EST | Standard ... Airbnb: OTA guest messaging and reservations. * Airtable: Shift tracking, handoffs, QA, onboarding.

Emergent

Vice President - Transactions

New York, NY · On-site +1

... Airbnb, Bayer, Boston Consulting Group, GSK, McKinsey, Nestlé, Salesforce, and Unilever ... Ability to thrive in an entrepreneurial and often virtual team environment * Adept at making ...

Emergent

Vice President - Transactions

New York, NY · On-site +1

... Airbnb, Bayer, Boston Consulting Group, GSK, McKinsey, Nestle, Salesforce, and Unilever ... Ability to thrive in an entrepreneurial and often virtual team environment * Adept at making ...

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Airbnb Virtual Assistant information

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$11

$24

$33

How much do airbnb virtual assistant jobs pay per hour?

As of Jul 10, 2026, the average hourly pay for airbnb virtual assistant in the United States is $24.40, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $27.40 per hour, depending on experience, location, and employer.

What are Airbnb Virtual Assistants?

Airbnb Virtual Assistants are remote professionals who help Airbnb hosts manage their listings and guest communications. Their tasks can include responding to guest inquiries, handling reservations, coordinating cleaning and maintenance, updating listing details, and managing reviews. By outsourcing these responsibilities, hosts can save time and ensure a smooth experience for their guests, even if they are not available 24/7. Virtual assistants typically work online and may handle multiple properties or clients depending on their arrangement.

What is an Airbnb virtual assistant?

An Airbnb virtual assistant is a remote worker who manages tasks related to Airbnb property listings, such as guest communication, booking management, and calendar updates. They often use tools like property management software and need strong organizational and communication skills to ensure smooth operations for hosts and guests.

How much do Airbnb assistants make?

Airbnb virtual assistants typically earn between $10 and $25 per hour, depending on experience, skills, and the scope of tasks such as guest communication, calendar management, and listing optimization. Some may work on a freelance basis with project-based or hourly rates, while others are employed full-time or part-time with a fixed salary or hourly wage.

How to become an Airbnb virtual assistant?

To become an Airbnb virtual assistant, you should develop skills in customer service, communication, and property management, often using tools like calendar apps and messaging platforms. Gaining experience in hospitality or administrative tasks can be beneficial, and some roles may require familiarity with Airbnb policies and booking systems. Many virtual assistants find work through freelance platforms or by networking with property hosts.

Is an Airbnb online assistant a real job?

An Airbnb virtual assistant is a legitimate job role involving tasks such as managing bookings, communicating with guests, and handling administrative duties remotely. It often requires skills in customer service, organization, and familiarity with the Airbnb platform or related tools.

How does an Airbnb Virtual Assistant typically collaborate with property owners and guests to ensure smooth operations?

An Airbnb Virtual Assistant works closely with property owners by managing booking inquiries, coordinating check-in/check-out processes, and addressing guest questions or concerns in a timely manner. They act as a bridge between hosts and guests, ensuring clear communication and resolving issues such as last-minute changes or maintenance requests. Regular updates and status reports are often provided to property owners, while prompt and professional responses are given to guests to maintain positive reviews and high occupancy rates. This collaboration requires strong organizational skills and proactive problem-solving to keep operations running smoothly.

What are the key skills and qualifications needed to thrive as an Airbnb Virtual Assistant, and why are they important?

To thrive as an Airbnb Virtual Assistant, you need strong organizational skills, attention to detail, and experience with short-term rental management platforms, often supported by customer service or administrative backgrounds. Familiarity with tools like Airbnb’s host dashboard, property management software, and communication apps such as Slack or WhatsApp is typical. Excellent written communication, problem-solving abilities, and a proactive attitude help deliver exceptional guest experiences and manage host concerns. These skills ensure smooth day-to-day operations, high guest satisfaction, and efficient resolution of issues in a dynamic hospitality environment.

What is the difference between Airbnb Virtual Assistant vs Airbnb Property Manager?

AspectAirbnb Virtual AssistantAirbnb Property Manager
CredentialsBasic administrative skills, familiarity with Airbnb platformProperty management experience, possibly certifications in hospitality or real estate
Work EnvironmentRemote, online tasksOn-site or remote, overseeing property operations
Employer & IndustryHosts, small business owners, online platformsProperty owners, real estate companies, hospitality industry
Common TasksResponding to inquiries, managing bookings, coordinating cleaningMaintaining property, guest check-in/out, handling repairs

While both roles support Airbnb hosts, an Airbnb Virtual Assistant primarily handles online administrative tasks remotely, whereas an Airbnb Property Manager oversees the physical management and operations of the property, often on-site. The virtual assistant focuses on communication and scheduling, while the property manager ensures the property is well-maintained and guest-ready.

What cities are hiring for Airbnb Virtual Assistant jobs? Cities with the most Airbnb Virtual Assistant job openings:
What states have the most Airbnb Virtual Assistant jobs? States with the most job openings for Airbnb Virtual Assistant jobs include:
Infographic showing various Airbnb Virtual Assistant job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 40% In-person, and 60% Remote job distribution, with an average salary of $50,749 per year, or $24.4 per hour.
Guest Relations Virtual Assistant

Guest Relations Virtual Assistant

Somewhere

Remote

$8 - $10/hr

Other

Posted 16 days ago

Job description

Position : Guest Relations Virtual Assistant
Working Schedule : 10:00am-8:00PM EST | Standard working days are Wednesday-Sunday | Flexible day off but Friday-Sunday is a requirement
Salary Range : $8-$10 /Hourly Rate (the final salary will be determined by the candidate's level of experience and at the discretion of the client)
About the Company
The company is a luxury short-term rental provider offering unique experiences across waterfront markets on the U.S. East Coast. The portfolio includes distinctive properties in major cities, each providing premium, memorable stays.
Role Overview
The Day Shift Guest Relations Virtual Assistant (VA) delivers fast, clear, and on-brand communication across the full guest journey: pre-booking, pre-stay, in-stay, and post-stay. This role protects the company's brand by setting accurate expectations, resolving routine questions efficiently, and escalating issues early with complete documentation.
Day Shift VAs manage higher message volumes and full lifecycle support, including pre-booking inquiries, pre-arrival confirmations, coordination with operations and cleaning teams, and active in-stay service recovery. Success in this role ensures guests experience seamless, professional, and timely support. This role is Messaging only, no phone calls.
Key Responsibilities
Shift Phases
Start of Shift:

  • Review the previous shift's handoff.
  • Check open items in the communication tracking system.
  • Identify priority guests: arriving today, active in-stay issues, late check-outs.
During Shift:
  • Respond promptly to all guest messages (under 15 minutes).
  • Use SOPs and approved templates for all communications.
  • Log non-routine issues immediately.
  • Coordinate with cleaning and operations teams for same-day bookings and guest needs.
  • Facilitate pre-booking inquiries, quotes, and direct booking support.
  • Confirm pre-arrival checklists: ID verification, rental agreements, boarding passes.
End of Shift:
  • Submit handoff including open loops, escalation info, next steps, and ownership.
  • Ensure all active in-stay issues are documented and ready for follow-up.
Decision Authority
Independent Decisions:
  • Respond to general FAQs (parking, Wi-Fi, check-in times, amenities).
  • Provide standard check-in and check-out instructions using approved templates.
  • Perform basic troubleshooting (e.g., TV, Wi-Fi reboot) as per SOP.
Requires Escalation:
  • Safety concerns (fire, flooding, injury, threats, break-in).
  • Access failures (lock malfunction, missing keys).
  • Serious complaints, legal threats, or chargebacks.
  • Refunds, credits, or compensation requests.
  • Maintenance issues impacting habitability (HVAC failure, no hot water, sewage).
Responsibilities You Own
  • Monitor all guest communication channels during assigned shift.
  • Respond within SLA using approved frameworks and property information.
  • Proactively confirm check-in essentials.
  • Log all non-routine issues with clear summaries and next steps.
  • Complete handoff before shift ends.
Responsibilities You Support (Do Not Decide)
  • Coordinate with maintenance and operations for issue resolution.
  • Handle guest dissatisfaction with empathy, documentation, and escalation.
  • Escalate policy exceptions and financial matters.
What You Never Do
  • Promise refunds, discounts, upgrades, or policy exceptions without approval.
  • Admit fault or liability on behalf of the company.
  • Close unresolved issues without documentation.
  • Handle safety incidents without immediate escalation.
Tools Used
  • Hostaway: Reservations, guest messages, calendar, guest details.
  • Enso Connect: Boarding passes, upsells, guidebooks, automated messaging.
  • Quo: SMS and messaging with guests and team.
  • Airbnb: OTA guest messaging and reservations.
  • Airtable: Shift tracking, handoffs, QA, onboarding.
  • Slack: Internal communication and escalations.
  • Minut: Noise and occupancy monitoring alerts.
  • VicoHome: Security camera verification (requires escalation).
  • Meta (IG/FB): Social media engagement.
  • GHL (GoHighLevel): Live chat messaging and CRM automation.
Performance Metrics
  • Response time SLA adherence (under 15 minutes).
  • Consistent tone and clarity in communications.
  • SOP adherence and template usage.
  • Accurate escalation (right time, owner, context).
  • Complete and clear shift handoffs.
  • QA score (bi-weekly target: 4.0+ out of 5.0).
Qualifications
Must-Haves:
  • Strong written English: warm, clear, professional.
  • Availability during U.S. Eastern Time day hours (~8:00 AM - 8:00 PM EST).
  • Ability to manage multiple guest conversations simultaneously.
  • Comfortable working independently in a remote, messaging-only environment.
  • High attention to detail and commitment to documentation.
  • Calm and composed under pressure.
Nice-to-Haves:
  • Experience in hospitality, short-term rentals, or customer service.
  • Familiarity with Hostaway, Airbnb, Enso, or similar platforms.
  • Experience using Airtable, Slack, or project management tools.
  • Comfort with AI-assisted tools and automated workflows.

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