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Agent Support Client Jobs in Ohio (NOW HIRING)

L4 - Lead Client Support Agent

Westlake, OH · On-site

$17.25 - $23.25/hr

The Lead Client Support Agent (all channels of engagement) handles the most complex client inquiries and escalations through live calls. This role demands mastery of communication, policy expertise ...

Senior Client Support Agent

Westlake, OH · Hybrid

$17.25 - $23.25/hr

The Service Agent (Intro Call) delivers front-line support through inbound intro calls and non-call channels. Agents balance efficiency with a warm client experience while identifying opportunities ...

Senior Client Support Agent

Westlake, OH · Hybrid

$17.25 - $23.25/hr

The Service Agent (Intro Call) delivers front-line support through inbound intro calls and non-call channels. Agents balance efficiency with a warm client experience while identifying opportunities ...

Senior Client Support Agent

Westlake, OH · Hybrid

$17.25 - $23.25/hr

The Service Agent (Intro Call) delivers front-line support through inbound intro calls and non-call channels. Agents balance efficiency with a warm client experience while identifying opportunities ...

Client Services Agent

Wooster, OH · On-site

$15 - $20/hr

Proven customer support experience or experience as a client service agent * Strong phone contact and active listening skills * Customer orientation and ability to adapt/respond to different types of ...

Client Services Agent

Wooster, OH · On-site

$15 - $20/hr

Proven customer support experience or experience as a client service agent * Strong phone contact and active listening skills * Customer orientation and ability to adapt/respond to different types of ...

Insurance Sales Agent Built Different. Built to Win Together. At Howard Hanna Insurance Services, w ... Seek referrals, support client retention, and help build long-term agency relationships What We're ...

Insurance Sales Agent Built Different. Built to Win Together. At Howard Hanna Insurance Services, w ... Seek referrals, support client retention, and help build long-term agency relationships What We're ...

Be Seen First

Maintain pipeline reporting, agent schedules, and client databases. Digital Marketing & Social ... Licensed preferred, but we will support the right experienced candidate. What You'll Do: Your day ...

Be Seen First

Maintain pipeline reporting, agent schedules, and client databases. Digital Marketing & Social ... Licensed preferred, but we will support the right experienced candidate. What You'll Do: Your day ...

Be Seen First

Maintain pipeline reporting, agent schedules, and client databases. Digital Marketing & Social ... Licensed preferred, but we will support the right experienced candidate. What You'll Do: Your day ...

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Agent Support Client information

What is a client support agent?

A client support agent is a professional who assists customers by addressing inquiries, resolving issues, and providing information about products or services. They typically work in call centers or support teams, using communication tools like phone, email, or chat, and often require good communication skills and problem-solving abilities.

What cities in Ohio are hiring for Agent Support Client jobs?

Cities in Ohio with the most Agent Support Client job openings:

L4 - Lead Client Support Agent

Westlake, OH • On-site

$17.25 - $23.25/hr

Full-time

Posted 8 days ago


Job description

The Lead Client Support Agent (all channels of engagement) handles the most complex client inquiries and escalations through live calls. This role demands mastery of communication, policy expertise, and real-time decision-making. Senior Agents also mentor L1-L3 agents and contribute to continuous improvement of scripts, processes, and client satisfaction initiatives.

Job Description

As a Lead Client Support Agent, you'll lead with empathy and precision on complex cases, from multi-state policy changes to escalated billing and claims support. You'll coach peers, influence service excellence, and model Goosehead's standard of client obsession.

Job Responsibilities:

  • Resolve moderate-to-complex inquiries via email/chat/ call/ text.
  • Execute policy endorsements and audits accurately across carriers.
  • Ensure compliance with state regulations and carrier SLAs.
  • Document cases with precision in Salesforce and carrier systems.
  • Mentor and train L1-L3 agents on workflow best practices.
  • Contribute to continuous improvement through feedback and SOP refinement.

Essential Job Functions

  • Manage nationwide state licenses and navigate top 20 carriers consistently (up to 250 carrier systems)
  • Demonstrate deep understanding in all lines of business Goosehead operates within
  • Maintain quality standards of 98%+ accuracy and timeliness.
  • Proactively identify and communicate service trends or recurring issues.

Skills Required

  • Strong analytical and multi-tasking ability.
  • Excellent written communication and problem-solving skills.
  • Proficiency in carrier and CRM systems.
  • Demonstrated coaching and peer training ability.

Qualifications

  • Texas P&C license (required).
  • 1-2 years in insurance service or related field.
  • Proven performance in non-call support roles.
  • Commitment to accuracy and service excellence
  • High school diploma or equivalent
  • Strong attention to detail and communication skills
  • Bilingual (English/ Spanish) is a plus