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Agent Service Client Jobs in Burnaby, BC (NOW HIRING)

HollisWealth

Damage Insurance Agent

Vancouver, BC · Hybrid

CA$52K/yr

Damage Insurance Agent (Auto & Home) - Take the Lead with Us Location: Province of Quebec (all ... Use your skills to help increase client retention * Provide high-quality advisory service focused ...

Pinkerton

Emergency Security Agent (Guard)

Vancouver, BC · On-site

CA$57.69/hr

... services and programs specifically designed for each client. Pinkerton employees are one of our ... The Agent acts as an effective witness and delivers detailed crime and incident information to ...

Pinkerton

Emergency Security Agent (Guard)

Vancouver, BC · On-site

CA$57.69/hr

... services and programs specifically designed for each client. Pinkerton employees are one of our ... The Agent acts as an effective witness and delivers detailed crime and incident information to ...

Quincaillerie Richelieu

Credit - Agent

Surrey, BC

... client base. Reporting to the Director, Industrial Credit, your role will include managing a ... Collaborating with the sales team and customer service department. * Building strong business ...

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Agent Service Client information

What is an agent service client?

Agent Service Clients are individuals or organizations that receive assistance, support, or services from an agent, typically in fields such as insurance, real estate, customer service, or travel. The agent acts as an intermediary, helping the client navigate processes, answer questions, and access products or solutions that meet their needs. Agent Service Clients rely on the agent’s expertise and knowledge to ensure their interests are represented and their requests are handled efficiently.

What are the key skills and qualifications needed to thrive as an agent service client?

To thrive as an Agent Service Client, you need strong customer service skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and telecommunication tools is often required. Excellent communication, patience, and active listening help you stand out when addressing client needs. These skills ensure efficient issue resolution and positive client experiences, which are vital for customer retention and business success.

What are the main challenges faced by an agent service client and how can they be managed?

Agent Service Clients often encounter challenges such as handling high call volumes, managing difficult customer interactions, and balancing multiple tasks simultaneously. Success in this role requires strong communication skills, patience, and effective time management. Many organizations provide training and support, and teamwork is essential, as agents often collaborate with colleagues and supervisors to resolve complex issues. Regular feedback and performance reviews can help agents grow and adapt to changing customer needs.

What is the difference between Agent Service Client vs Insurance Agent?

AspectAgent Service ClientInsurance Agent
CredentialsVaries by industry; often requires licensing or certification specific to service sectorRequires state licensing and insurance-specific certifications
Work EnvironmentCustomer service settings, offices, or remoteAgency offices, client meetings, or remote
Employer & IndustryInsurance companies, financial services, or other service industriesInsurance companies, brokerages, or agencies
Search & Comparison IntentUnderstanding client service roles, responsibilities, and qualificationsLearning about insurance sales, policies, and licensing requirements

While both roles involve client interaction, an Agent Service Client focuses on managing existing client relationships and service delivery, whereas an Insurance Agent primarily sells and advises on insurance policies. The credentials, work environment, and industry usage overlap but serve different functions within the client and sales process.

How do I become a customer service agent?

To become a customer service agent, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in customer support, familiarity with computer systems, and sometimes specific training or certifications can improve job prospects. Many roles require the ability to handle inquiries via phone, email, or chat in a fast-paced environment.
Agent Service Client jobs near you

Customer Service Agent

Vancouver, BC

Reimagined Parking
Facilities Support Services • 5 - 10K employees
Learn more about Reimagined Parkingexternal

CA$19 - CA$21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Key responsibilities

  • Serve as the first point of contact for customers, delivering support and resolving inquiries.

  • Maintain accurate records, update customer account information, and document all interactions.

  • Assist customers with parking needs, including account maintenance, troubleshooting, and providing comprehensive support.

Reimagined Parking rating

7.4

Company rating: 7.4 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

Description
At Reimagined Parking, we believe great people drive great results. That’s why we prioritize our teams, champion a positive culture, and relentlessly pursue excellence. We are looking for an individual with amazing customer service skills and detail oriented to help our customers with their parking needs. 
The Customer Success Agent serves as the first point of contact for customers, delivering exceptional service and support in a fast-paced environment. This role ensures customer satisfaction by resolving inquiries, maintaining accurate records, and acting as a brand ambassador while adhering to company policies and service standards. 


Key Responsibilities
  • Develop strong decision-making skills to manage back-to-back calls with accuracy, speed, and professionalism. 
  • Act as a courteous company representative while processing transactions, enforcing regulations, and communicating policies. 
  • Build rapport with customers to foster satisfaction and loyalty, address inquiries and complaints with empathy and clarity. 
  • Meet performance standards through call monitoring, recording, and quality assessments. 
  • Maintain high communication standards, including voice quality, grammar, tone, and proactive engagement. 
  • Ensure data integrity by gathering information, composing documents, and accurately inputting data. 
  • Respond to inbound emails, phone calls, and faxes within established Service Level Agreements (SLAs). 
  • Provide comprehensive support for parking customers, including account maintenance and branch/lot assistance. 
  • Update customer account information accurately and document all interactions. 
  • Utilize internal resources such as policy manuals and supervisor guidance to resolve issues. 
  • Complete required paperwork and maintain accurate records. 
  • Stay informed on workflow changes, policies, and product updates. 
  • Support and train new Customer Service Representatives as needed. 
  • Assist colleagues with troubleshooting client issues. 
  • Occasionally assist mobility-challenged customers by operating a golf cart. 
  • Visit locations to complete audits 
  • Assist Operations with lot improvement tasks 
  • Ability to drive to each location and create adjustments/plans to increase revenues 
  • Perform other duties as assigned. 


Skills, Knowledge and Expertise
  • High school diploma or equivalent; associate degree preferred. 
  • Strong communication skills (verbal and written). 
  • Ability to multitask and thrive in a fast-paced environment. 
  • Proficiency with technology and data entry systems. 
  • Exceptional attention to detail and problem-solving skills. 
  • Ability to work flexible schedules, including weekends or holidays if required. 
REQUIREMENTS: 
  • 1+ years of customer service or call center experience. 
  • Valid driver’s license  
  • Ability to work flexible schedules, including weekends or holidays if required. 
  • Must successfully pass a background check, in accordance with company policy and applicable laws 
  • Must be authorized to work in the Canada and able to provide documentation verifying eligibility, as required by law 

PHYSICAL DEMANDS: 
  • Ability to sit for extended periods while handling calls and data entry. 
  • Frequent use of hands for typing and handling documents. 
  • Ability to lift up to 20 lbs occasionally (e.g., moving office supplies or assisting customers). 
  • Ability to operate a company vehicle safely when requested. 

WORKING CONDITIONS: 
  • Office setting with frequent use of computers, phones, and other office equipment. 
  • Fast-paced environment with high call volume and strict service level goals. 
  • Occasional exposure to outdoor conditions when assisting mobility-challenged customers. 
WORKING CONDITIONS:  
  • Fast-paced, high-volume contact center environment  
  • Performance-driven with call monitoring and quality assurance standards  
OTHER DUTIES: 
Please note this job description is not designed to cover or contain an all‐inclusive list of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice 
 


Benefits
(Full Time or Part Time) 
  • Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family. 
  • Life and AD&D:  Basic Life and Accidental Death Insurance to secure your future with essential protection for you and additional options for your loved ones. 
  • Short-Term Disability (STD): Income protection when you need time to recover. 
  • Long-Term Disability (LTD): Available based on employee group, offering extended support when life takes a turn. 
  • Employee Assistance Program (EAP): Confidential support for mental health, financial, legal advice, and more for everyone in your home 
  • Registered Retirement Savings Plan (RRSP): Build your future with employer-supported retirement savings (based on employee group). 
  • Paid Vacation: Enjoy well-deserved time off to relax, travel, or spend time with family. 

What Reimagined Parking employees say

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