1

Agent Service Client Jobs in Delaware (NOW HIRING)

Legal Officer/Paralegal

Wilmington, DE · On-site

$50K - $68K/yr

You will act as a registered agent for portfolio of clients and ensure service of process is duly accepted and distributed to dedicated client personnel. * You will perform and/ or monitor statutory ...

Remote Customer Service Agent

Wilmington, DE · Remote

$15 - $20.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Pay structures vary by client program; most programs compensate for productive time and may include ...

Remote Customer Service Agent

Newark, DE · Remote

$15.25 - $20.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Pay structures vary by client program; most programs compensate for productive time and may include ...

Remote Customer Service Agent

Dover, DE · Remote

$15.50 - $20.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Pay structures vary by client program; most programs compensate for productive time and may include ...

next page

Showing results 1-20

Agent Service Client information

What is an agent service client?

Agent Service Clients are individuals or organizations that receive assistance, support, or services from an agent, typically in fields such as insurance, real estate, customer service, or travel. The agent acts as an intermediary, helping the client navigate processes, answer questions, and access products or solutions that meet their needs. Agent Service Clients rely on the agent’s expertise and knowledge to ensure their interests are represented and their requests are handled efficiently.

What are the key skills and qualifications needed to thrive as an agent service client?

To thrive as an Agent Service Client, you need strong customer service skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and telecommunication tools is often required. Excellent communication, patience, and active listening help you stand out when addressing client needs. These skills ensure efficient issue resolution and positive client experiences, which are vital for customer retention and business success.

What are the main challenges faced by an agent service client and how can they be managed?

Agent Service Clients often encounter challenges such as handling high call volumes, managing difficult customer interactions, and balancing multiple tasks simultaneously. Success in this role requires strong communication skills, patience, and effective time management. Many organizations provide training and support, and teamwork is essential, as agents often collaborate with colleagues and supervisors to resolve complex issues. Regular feedback and performance reviews can help agents grow and adapt to changing customer needs.

What is the difference between Agent Service Client vs Insurance Agent?

AspectAgent Service ClientInsurance Agent
CredentialsVaries by industry; often requires licensing or certification specific to service sectorRequires state licensing and insurance-specific certifications
Work EnvironmentCustomer service settings, offices, or remoteAgency offices, client meetings, or remote
Employer & IndustryInsurance companies, financial services, or other service industriesInsurance companies, brokerages, or agencies
Search & Comparison IntentUnderstanding client service roles, responsibilities, and qualificationsLearning about insurance sales, policies, and licensing requirements

While both roles involve client interaction, an Agent Service Client focuses on managing existing client relationships and service delivery, whereas an Insurance Agent primarily sells and advises on insurance policies. The credentials, work environment, and industry usage overlap but serve different functions within the client and sales process.

How do I become a customer service agent?

To become a customer service agent, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in customer support, familiarity with computer systems, and sometimes specific training or certifications can improve job prospects. Many roles require the ability to handle inquiries via phone, email, or chat in a fast-paced environment.

What cities in Delaware are hiring for Agent Service Client jobs?

Cities in Delaware with the most Agent Service Client job openings:

Senior Legal Officer/Paralegal

Wilmington, DE • On-site

Full-time

Medical, Dental, Vision, Retirement

Re-posted 4 days ago


Job description

About Citco

Citco is a global leader in fund services, corporate governance and related asset services with staff across 80 offices worldwide. With more than $1.8 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients' needs. 

For more information about Citco, please visit www.citco.com 

About the Team & Business Line: 

Mercator by Citco is the pioneer of Global Entity Portfolio Management services. Our centralized client service infrastructure means we are able to provide end-to-end support in over 180 jurisdictions worldwide. 
The majority of our clients are multinational corporations with anywhere upwards from 50 legal entities. They include Fortune 1000, Global 2000 and industry leaders based globally, and covering major business sectors. 
For more information about Mercator by Citco, please visit www.mercator.net

Working with our team, you will work with multinational clients to provide critical support that helps them meet the increasing regulatory and compliance requirements that shape the industry. 

Your Role: 

  • Reporting to an Account Manager based in our global office in Vilnius, Lithuania, you will maintain and develop multiple business relations with clients, Citco offices, law firms and other third parties.

  • You will be responsible for overall supervision of the designated portfolio of clients ensuring that all client queries and requests are processed and completed in a timely manner, efficiently and qualitatively.

  • You will assign, draft, review and file documents and state forms drafted for all stages of company lifecycle, i.e. from company incorporation through to dissolution, for clients in various US states accordance to legal requirements with agreed deadlines. 

  • You will supervise and provide commercial registered agent service in Delaware, maintain necessary accesses, registrations and compliance to regulations applicable to commercial registered agents in the state. You will supervise and cooperate with the colleague to ensure service of process is accepted on behalf of our clients and distributed to dedicated client personnel. 

  • You will perform and/ or monitor statutory state and federal filings with authorities for portfolio of clients.

  • You will coordinate with junior colleague to conduct due diligence, order certified documents, conduct lien searches, complete UCC filings.

  • You will assist in coaching and developing team members for their individual advancement and for the benefit of the team.

  • You will continuously review and make recommendations for improvements to the existing processes and procedures.

  • You will follow changes in law in all US states which may impact service delivery and ensure that international and/or industry specific legal requirements are met.

  • You will act as a contact for urgent client matters in the North American time zone, when other global offices are off-line.

  • You will assist with migration and on boarding of clients.

About You:

  • You have a Degree in Law from an accredited law school or have a Bachelor's Degree or paralegal certificate from an approved ABA program.

  • You have 5- 10 years relevant experience in corporate law field, entity management, due diligence and corporate maintenance. 

  • You have solid experience acting as registered agent in Delaware or providing registered agent service to corporate clients with good understanding of requirements applicable to such service and relevant processes. 

  • You have experience working with large multi-national clients.

  • You have working experience in client servicing and project management (international exposure is an asset).

  • You have ability to manage multiple priorities in a fast paced environment.

  • You are a self-starter, and have the ability to work independently and understand when to escalate.

  • You have strong attention to detail, analytical, problem solving and communication skills.

  • You have experience in coaching and developing others.

  • Notary Public commission would be an advantage. 

Our Benefits:
Your well-being is of paramount importance and central to our success here at Citco. Citco offers a comprehensive and competitive total rewards package to support your career success and personal needs. Your base salary will be determined by several factors such as the role, experience, skillset, market conditions, etc. Furthermore, qualifying positions can participate in an annual discretionary bonus pool based on company profitability and individual contributions. Our comprehensive benefits package includes medical, dental, and vision coverage, short and long-term disability benefits, a retirement savings plan, tuition reimbursement, mental health and wellness support, parental leave, and more. Additional details about our total rewards package will be shared during the hiring process.

At Citco, we take pride in fostering an inclusive culture by prioritizing the hiring of people from diverse backgrounds. Our culture is a source of pride and strength, fostering innovation, mutual respect, and collaboration. We warmly welcome and encourage applications from people with disabilities. If you require any accommodations to make our recruitment process more accessible for you, please let your recruiter know. 

As an equal opportunity employer, Citco adheres to making all employment and personnel decisions without discriminating based on race, color, creed, religion, sex, physical disability, mental disability, age, marital status, sexual orientation, citizenship status, national or ethnic origin, or any other protected status. We believe that an inclusive workforce not only enriches our company but also drives us towards greater success.

Please note that this job description is not intended to be all-inclusive. Our employees may perform other job-related duties as needed to meet the ongoing needs of our organization.