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After Sales Customer Service Jobs (NOW HIRING)

Nikkiso Co., Ltd.

Verantwortungsbereiche The LNG After Sales Engineer is a key role within the support organization ... Services and Upgrades as offered to all existing and new customers. * Good LNG knowledge.

Four Facets

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Sales & Customer Service Representative

Corryville, OH · On-site

$41K - $78K/yr

Four Facets is growing our Cincinnati team and looking for motivated individuals who want to build experience in sales, customer service, and communication. No previous sales experience is required.

Retail

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Sales Customer Service Representative

Herndon, VA · On-site

$45K - $65K/yr

In this role, you'll be the face of our brand, providing exceptional customer service and driving sales through product knowledge and genuine enthusiasm. What You'll Do: * Create a welcoming and ...

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After Sales Customer Service information

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How much do after sales customer service jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for after sales customer service in the United States is $23.13, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $26.44 per hour, depending on experience, location, and employer.

What is the difference between After Sales Customer Service vs Customer Support Representative?

AspectAfter Sales Customer ServiceCustomer Support Representative
Required CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentPost-sale environment, often in retail, manufacturing, or service industriesCall centers, online support, retail stores
Employer & Industry UsageUsed by companies to handle post-purchase issues, warranties, and product supportUsed across various industries to assist customers with inquiries and issues

While both roles involve assisting customers, After Sales Customer Service focuses on post-purchase support, warranties, and product issues, whereas Customer Support Representatives handle general inquiries, technical support, and pre-sale questions. The roles often overlap but differ mainly in the stage of the customer journey they support.

What is after sales customer service?

After sales customer service involves supporting customers after they purchase a product or service, addressing issues such as product repairs, returns, or technical support. It requires strong communication skills, problem-solving abilities, and knowledge of the company's products or services to ensure customer satisfaction and loyalty.

What cities are hiring for After Sales Customer Service jobs?

Cities with the most After Sales Customer Service job openings:

What states have the most After Sales Customer Service jobs?

States with the most job openings for After Sales Customer Service jobs include:

What are popular job titles related to After Sales Customer Service jobs?

For After Sales Customer Service jobs, the most frequently searched job titles are:

Centralized After Sales Service Associate

Northampton, MA • On-site

Granite Group Wholesalers LLC
See more jobs at Granite Group Wholesalers LLCexternal

Full-time

Posted 23 days ago

Job description

Members of the Sink & Spout Centralized After Sales Service Team (CASST) are responsible for working together to support Sink & Spout showroom sales associates after a sale has closed. The CASST function is very important to the business because it keeps sales associates focused on selling, keeps customers informed of the status of their orders, and helps solve problems after an order has been delivered. As a result, CASST plays a key role in ensuring customer satisfaction, building loyalty, strengthening our brand reputation, and creating opportunities for repeat business and growth.
This is a full-time, Monday-Friday position. A CASST member can work out of any Granite Group branch, so long as dedicated office space can be created.
Essential Duties & Responsibilities
  • Scan each new bath, kitchen and lighting product order for accuracy, log the new order into The Source (order management software), and procure all standard products
  • Proactively review the status of orders in The Source and take the necessary action:
  • Monitor open orders and track POs
  • Regularly update customer on order status
  • Re-source products if needed to keep timeline promises
  • Make small adjustments to orders as needed and take additional payments or issue refunds
  • Notify customers of completed orders and take final payment
  • Determine delivery date and schedule delivery through the local Granite Group branch warehouse team
  • Follow-up on the delivery at a pre-determined time to confirm the customer's delight and satisfaction
  • Promptly answer calls coming into the shared CASST customer service phone line
  • Promptly respond to email coming into the shared CASST customer service email group
  • Promptly log details related to calls and emails into the ticket management system so that any CASST member can help any customer with any order at any time
  • Initiate product returns with vendors and deliver required paperwork to individual Granite Group branches
  • Work through problems with delivered products and warranty issues
  • Check product stock/lead times for sales associates, upon request
  • Upon the request of a showroom sales associate, create a SpecBook (a document outlining potential products for a bath or kitchen project) and send it to a customer, or return it to the sales associate
  • Act as a knowledgeable showroom resource to Granite Group coworkers
  • Other business-building activities/duties as CASST efficiency and capabilities evolve

Knowledge, Skills and Abilities
  • Customer service oriented: having a positive attitude and showing a genuine eagerness to help
  • Friendly, approachable demeanor
  • Excellent detail, organizational and time management skills; ability to prioritize
  • Attentive to timelines and thoughtful follow-up
  • Able to teach and influence the behavior of others
  • Strong communication (written and verbal) and interpersonal skills
  • Knowledge of common computer applications and internet search techniques

Education and Experience Required
  • High school diploma or general education degree (GED)

This Job Description describes the general nature and level of work being performed in this role. This is not intended to be an exhaustive list of all duties and indeed responsibilities may be assigned, as required, by management. In addition, other knowledge, skills and abilities may be required as necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The Granite Group is an Equal Opportunity Employer.

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