Adult Telephone Operator Jobs in Michigan (NOW HIRING)

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

This position will provide nursing support to patients in neurology receiving infusions, or any treatments requiring specialized supportive care with geriatric neurological disorders, multiple sclerosis, and more. Care to include patients at East Ann Arbor, Chelsea Health Center, Taubman Center and any ambulatory location within Michigan Medicine where neurology services are provided. This position may include neurology clinic nursing responsibilities including triage and patient education.

• Provide coordinated clinical care to adults in the Department of Neurosurgery. Provide direct patient care including but not limited to wound management, pre-operative and postoperative care and evaluation, education and other common clinic procedures and tests in a fast paced surgical environment.
• Participate in nursing care, including but not limited to testing, medication management, collaborative planning of care, support of self-management by patients/families, management of emergency situations, etc
• Provide patient and family education e.g., medication management, pre-procedure and post-procedure care, etc
• Nurse will triage, in-basket management, authorizations, patient education and clinic support in a timely fashion aligned with institutional policies
• Provide nursing care in collaboration with Physicians, other disciplines, and department colleagues for patients in clinic and via telephone to support efficient and effective management of patients, in a professional manner.
• Facilitate pre-operative patient education class including but not limited to educating patients on preoperative hygiene, surgical process and expectations of surgery, and complete pre-operative consenting of patients.
• The candidate selected will be involved in developing and implementing standards of care and protocols, and complete other duties as assigned, to improve the patient experience, patient outcomes, and quality of patient care provided.
• Candidate must be able to perform duties independently, be highly motivated and flexible in order to address the needs of patients and their families.
• Candidate should be familiar with internal and external resources for clinical assessment, decision making, care management and participate in departmental quality improvement measures as well as LEAN processes and programs.

• Current license to practice Nursing in the State of Michigan
• Bachelors degree in Nursing OR Associates degree/diploma in Nursing along with a Masters degree in Nursing
• Five (5) years of RN experience
• Two (2) years of RN experience (within last 3 years) of direct care to adult neurosurgery or adult neurology patients
• NOTE: Required qualifications must be met by the candidate in order to be interviewed and considered for the position.

• Recent experience with neurosurgery/spine patient population of 2 years within the last 5 years

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan medicine is comprised of over 26,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

Nursing at Michigan offers a competitive salary with excellent benefits!

• Hourly range for RSAM Competent, Registered Nurses $43.10-$67.03/ hour
• Evening Shift Differential-$3.00 / hour
• Night Shift Differential- $4.00 / hour
• Charge Nurse Differential- $1.00 / hour

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage
• 2:1 Match on retirement savings and immediate vesting
• Robust tuition and certification support programs
• Large offering of no-cost CEs and professional development for advancement

Salary & Nursing Framework Level:

This UMPNC RN posting is posted under the Role-Specific Advancement Model (RSAM) as:

CCC- COMPETENT.

Actual RSAM LEVEL and salary will be determined at time of hire.

RSAM levels range from CCC-COMPETENT to CCC-EXPERT TO CCC-MASTERY.

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes .

• Hours: 8-hour shift, 40 hours per week
• Days/ Shift: Day shift Monday through Friday; variable days with potential to work Saturdays; variable hours depending on clinic needs
• Location: Taubman Center Neurosurgery however potential to support patient care across all ambulatory care neurosurgery locations

This position is covered under the collective bargaining agreement between the U-M and the Michigan Nurses Association and the U-M Professional Nurse Council union, which contains and settles all matters with respect to wages, benefits, hours and other terms and conditions of employment.

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.

282682

CLIN CARE COORD COMPETENT-NE

Michigan Medicine - Ann Arbor

Onsite

Full-Time

Regular

Nonexempt

Um Hospital

9/04/2026 - 9/11/2026

Nursing- All Nursing
Nursing- Ambulatory Care and Clinics