Returns Authorization Coordinator
Classification: Non-Exempt
Reports to: Regional Director
Job Description
Summary/Objective: Manage the receipt, documentation, and tracking of goods. Communicate with market and vendors regarding issues or status of merchandise. Maintain flexibility to support changing priorities and needs.
Essential Functions
- Examine contents and compare with records, such as manifests, invoices, or orders, to verify accuracy of incoming or outgoing shipment.
- Prepare documents, such as work orders, bills of lading, or shipping orders, to route materials.
- Record shipment data, such as weight, charges, space availability, damages, or discrepancies for reporting, accounting, or recordkeeping purposes.
- Determine shipping method for materials, using knowledge of shipping procedures, routes, and rates.
- Deliver or route materials to departments.
- Pack, seal, label, and affix postage to prepare materials for shipping.
- Confer or correspond with appropriate person(s) to rectify problems, such as damages, shortages, or nonconformance to specifications.
- Requisition and store shipping materials and supplies.
- Contact carrier representatives to make arrangements or to issue instructions for shipping and delivery of materials.
- Compute amounts, such as space available, shipping, or storage.
Competencies
- Attention to Detail: Taking responsibility for a thorough and detailed method of working.
- Customer Focus: Knowing the (internal and external) customer business needs and acting accordingly; anticipating customer needs, and giving high priority to customer satisfaction and customer service.
- Initiative: Spotting opportunities within a circle of influence; anticipating threats and acting on them; self-starting rather than waiting passively until the situation demands action.
- Organizational Awareness: Having and using knowledge of systems, situations, procedures, and culture inside the organization to identify potential problems and opportunities; perceiving the impact and the implications of decisions on other components of the organization.
- Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.
- Results Orientation: Being persistent and showing perseverance on achieving concrete and tangible results out of personal responsibility; getting optimum results from situations and being ready to take action and show tenacity in case of obstacles or resistance.
Supervisory Responsibility: This position may have supervisory responsibilities.
Work Environment: This job is in a store/retail environment.
Physical Demands: Must be able to stand for long periods of time
Position Type/Expected Hours of Work: This is a full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 5 p.m.
Travel: No travel is expected for this position.
Required Education and Experience: High School diploma or GED
Preferred Education and Experience: Previous retail experience
AAP/EEO Statement: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.