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Active Listener Jobs in Illinois (NOW HIRING)

Belmont Village

Dining Room Server

Chicago, IL · On-site

$17.05/hr

Must be able to efficiently multi-task, be an active listener, and collaborate effectively with team members * Demonstrates a willingness to learn and work in a hands-on, hospitality oriented ...

Belmont Village

Dining Room Server

Glenview, IL · On-site

$17/hr

Must be able to efficiently multi-task, be an active listener, and collaborate effectively with team members * Demonstrates a willingness to learn and work in a hands-on, hospitality oriented ...

Belmont Village

Server

Oak Park, IL · On-site

$16.50/hr

Must be able to efficiently multi-task, be an active listener, and collaborate effectively with team members * Demonstrates a willingness to learn and work in a hands-on, hospitality oriented ...

Leap

PT Sales Associate: Set Active

Chicago, IL · On-site

Create meaningful customer connections through authentic engagement, active listening, and personalized recommendations. * Provide an elevated shopping experience by understanding customer needs and ...

Leap

PT Sales Associate: Set Active

Chicago, IL · On-site

$18 - $20/hr

Create meaningful customer connections through authentic engagement, active listening, and personalized recommendations. * Provide an elevated shopping experience by understanding customer needs and ...

Programmers.io

Business Analyst

Chicago, IL · On-site

The ideal candidate will create mock-ups or prototypes for dashboards and possess strong communication and active listening skills to ensure alignment with business objectives.

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Showing results 21-40

All JobsActive Listener JobsActive Listener Jobs in Illinois

Active Listener information

What is the difference between Active Listener vs Customer Service Representative?

AspectActive ListenerCustomer Service Representative
Required SkillsStrong listening, empathy, communicationListening, problem-solving, communication
Work EnvironmentOne-on-one conversations, meetingsCall centers, retail, online support
Industry UsageTraining in communication, counselingCustomer support, sales, retail

Active listeners focus on understanding and empathizing during conversations, often in counseling or coaching roles. Customer Service Representatives handle customer inquiries, providing solutions and support. While both roles require excellent listening skills, active listening emphasizes comprehension and empathy, whereas customer service involves problem-solving and communication in a service context.

How do I become an active listener?

Active listening is a key skill for active listeners, involving fully concentrating on the speaker, understanding their message, and providing feedback. To develop this skill, practice maintaining eye contact, avoiding interruptions, and summarizing what is said to ensure comprehension. Training in communication skills or attending workshops can also enhance active listening abilities.

What is an active listener job?

An active listener job involves attentively hearing and understanding others during conversations, often in roles such as customer service, counseling, or healthcare. It requires strong communication skills, empathy, and the ability to interpret non-verbal cues to effectively respond and assist clients or patients.

What cities in Illinois are hiring for Active Listener jobs?

Cities in Illinois with the most Active Listener job openings:

Active Listener jobs near you
Infographic showing various Active Listener job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 10% Part Time, and 6% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

FRONT DESK ASSOCIATE-HOTEL HOSPITALITY

Fairfield Inn O'Hare

Des Plaines, IL • On-site

$18/hr

Full-time

Posted 16 days ago

Job description


Front Desk Agent – Job DescriptionReporting Structure

Reports to: Front Office Manager and General Manager

Requirements

  • High school diploma or equivalent required.

  • Ability to speak and communicate fluently in English.

  • Ability to stand for extended periods of time behind the front desk and in front office areas.

  • Ability to lift and carry items weighing up to 50 pounds.

  • Comfortable handling various objects, hotel products, and computer equipment.

  • Must be flexible and willing to work weekends, holidays, and varying shifts as needed.

  • Must have Front Desk/Hotel Experience

  • Marriott Experience preferred.

General Responsibilities

  • Provide prompt, friendly, courteous, and professional guest service at all times.

  • Perform guest check-in and check-out procedures efficiently and professionally.

  • Serve as Manager on Duty (MOD) when scheduled.

Specific Responsibilities

  • Register arriving guests, issue room keys, and provide information regarding hotel services, room locations, and local attractions.

  • Answer telephone calls in a prompt, courteous, and professional manner.

  • Promote and upsell room types and hotel services when possible to maximize hotel revenue.

  • Maintain proficiency in the Property Management System (PMS).

  • Complete all required brand training and maintain familiarity with brand standards and requirements through the Brand Portal.

  • Maintain a strong understanding of hotel operating procedures and policies.

  • Accurately process cash, credit card transactions, and other forms of payment according to established procedures.

  • Perform administrative tasks such as data entry, reporting, document scanning, and record maintenance.

  • Address guest complaints and requests professionally and take appropriate service recovery actions to ensure guest satisfaction.

  • Assist with additional duties as assigned, including:

    • Guest room tours

    • Special guest request

    • Lobby cleaning and organization

    • Preparing reports and documentation

  • Record and document all relevant events and incidents in the communication log.

  • Ensure the lobby and public areas, including the breakfast area, are clean, organized, and presentable.

  • Follow procedures that protect the safety, security, and privacy of guests and employees.

  • Operate all front desk equipment efficiently, including credit card machines, copiers, and fax machines.

  • Maintain complete knowledge of room types, rate plans, and hotel offerings.

  • Understand and follow the hotel’s franchise policies regarding guaranteed reservations and no-shows.

  • Process reservation modifications and cancellations accurately.

  • Promote a positive environment by being courteous, friendly, and helpful to guests, managers, and colleagues.

  • Encourage teamwork and quality service through clear communication and coordination with other departments.

  • Maintain schedule flexibility and be willing to work any assigned shift.

Preferred Attributes

  • Strong communication and interpersonal skills

  • Friendly and approachable personality

  • Ability to work well as part of a team-oriented environment

  • Attentive and active listener

  • Professional appearance and grooming

  • Ability to give praise openly and provide feedback constructively