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Netflix

Senior Systems Engineer - DevOps (Active Directory)

$107K - $146K/yr

This role will focus on engineering solutions for Active Directory, Microsoft Azure and Google Workspace products. Key Responsibilities: * As a member of the N-Tech Systems Engineering team, you will ...

Xforia, Inc.

SR IDAM Security Architect

Manhattan, NY · On-site +1

Job Title: Sr IDAM Security Architect (Remote) * Develop the overall strategy for the migration ... Migration of Active directory roles, Group Policy Objects to Azure EntraID. * Hands on experience ...

MJDP Resources

Senior Infrastructure Engineer

Philadelphia, PA · Remote

$109K - $148K/yr

... Active Directory administration, and firewall/router management. The position will involve a combination of remote infrastructure administration and occasional hands-on work within the data center ...

Hireblazer

Windows Systems Administrator

Austin, TX · Remote

Candidates must have advanced practical knowledge of Active Directory architecture and ... remote, and in cloud), workstations, and mobile devices. This includes both hardware and software ...

Digital Links Inc

Messaging Engineer

Rockville, MD · Remote

Rockville, MD (Remote) Experience in Microsoft Exchange (on-premises and Online), Active Directory, and hybrid configurations. Hands-on experience with DMARC, SPF, DKIM, email authentication, SMTP ...

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How much do active directory jobs remote jobs pay per hour?

As of Jul 8, 2026, the average hourly pay for active directory jobs remote in the United States is $46.58, according to ZipRecruiter salary data. Most workers in this role earn between $33.41 and $54.33 per hour, depending on experience, location, and employer.
Help Desk Specialist II (Tier II - Advanced Support)

Help Desk Specialist II (Tier II - Advanced Support)

Aretec Inc

Ashburn, VA • Remote

Full-time

Re-posted 16 days ago

Job description

Help Desk Specialist II (Tier 2 – Advanced Support)

CBP Technology Service Desk (TSD)

Location: Remote

Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays)

Employment Type: Full‑time

Clearance Requirement: CBP Background Investigation (Unclassified)

Position Summary

Aretec is seeking a Help Desk Specialist II (Tier 2 – Advanced Support) to provide advanced technical support for the Customs and Border Protection (CBP) Technology Service Desk (TSD). This role delivers second‑level troubleshooting and resolution for complex technical issues escalated from Tier 1, supporting CBP's mission‑critical IT environment. The ideal candidate brings strong technical depth, excellent problem‑solving skills, and experience supporting enterprise‑scale systems.

What You'll Do

  • Provide 24x7x365 Tier II advanced technical support for incidents and service requests transferred via ServiceNow tickets or warm‑transferred calls.
  • Perform advanced remote troubleshooting for:
  • Mobile devices and CBP mobile service environment (AirWatch/Workspace ONE)
  • Email services and Microsoft Outlook
  • Personal Identity Verification (PIV) card authentication
  • Remote VPN access (GlobalProtect and Zscaler)
  • Remote access via DHS Workplace (WaaS)
  • Microsoft Office products
  • Windows OS and Active Directory
  • Remote software installations
  • Resolve ≥90% of tickets assigned to Tier II in alignment with AQL targets.
  • Process ≥90% of Tier II tickets within 4 hours (resolved or escalated).
  • Answer ≥80% of transferred calls and chats within 60 seconds.
  • Escalate incidents to next‑level support teams, including internal CBP groups and third‑party vendors, as required.
  • Perform remote installation and troubleshooting of workstations and peripherals, including desktops, laptops, tablets, printers, scanners, and cameras.
  • Install approved software using Government‑provided tools and processes.

Required Qualifications

  • High school diploma or equivalent; Associate's degree in IT preferred.
  • Minimum 2 years of experience providing IT help desk or technical support with Tier II‑level troubleshooting.
  • Strong knowledge of Windows OS,