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Job Summary:
Micro Center is the nation’s leading computer and electronic device big box retailer, seeking self-motivated and results-driven Retail Computer Technicians. The role involves providing customer consultations, diagnosing and repairing computer devices, and maintaining communication with customers regarding their service status.
Responsibilities:
• Provide in-person consultations and troubleshooting to customers at the service counter on a variety of computers, computer-related equipment and other retail products sold in the store
• Recommend various service solutions including, but not limited to, data backups, anti-virus, extended warranties, and support subscriptions
• Identify, diagnose, and document hardware failure(s) or software problems on a variety of electronic devices including, but not limited to, desktops, laptops, mobile phones, TVs, and monitors
• Assemble custom computers sold by our expert build-your-own (BYO) sales team
• Understand and utilize technical manuals and support resources while maintaining appropriate technical certifications and vendor certifications, while keeping up to date on retail products and current technologies
• Maintain a cash till, handle customer transactions, and maintain the department by ensuring a clean work area is maintained and inventory is accurately tracked
• Provide timely, complete, and accurate information directly to customers via face-to-face, telephone, text, and email communication regarding their service event on a constant basis
Qualifications:
Required:
• High School diploma or equivalent
• One-year related computer service repair or technical customer service experience strongly preferred
• CompTIA A+ certification or Apple ACMT and ACiT certifications, or the ability to be certified within 90 days of hire
• Excellent communication & interpersonal skills combined with ability to multi-task and adjust priorities
• Physical requirements: lift up to 50 lbs., stand for prolonged periods of time
• Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends and holidays
Preferred:
• Apple certifications highly desirable
Company:
Micro Center is a retailer for computers and consumer electronics in the United States. Founded in 1979, the company is headquartered in Hilliard, USA, with a team of 1001-5000 employees. The company is currently Late Stage.