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Acd Jobs in Ohio (NOW HIRING)

Blue Star Partners

Senior Solution Architect

Columbus, OH · On-site

$60 - $80/hr

Design end-to-end CCaaS solution architecture across voice, IVR, ACD, routing, and call flows. * Architect digital engagement capabilities including chat, email, SMS, social, and messaging channels.

Amcor

Forklift Operator

Aurora, OH · On-site

$16 - $18.75/hr

ACD Aurora OH Full time REQ_94454 JOB SUMMARY: The Forklift does the daily warehouse activities. Implement production, productivity quality and customer service requirements and achieve the ...

Socket.dev

Director of Customer Service

Bowling Green, OH · On-site

$90 - $130/hr

Manage ACD phone system design and routing. Develop and implement processes as policies/programs change and new software programs are adopted. Provide processes for unique situations like sales ...

Nice Ltd.

$110 - $160/hr

Experience with contact center enterprise software, and specifically deep domain experience in IVR/Routing/ACD and Work Force Management or Quality Management preferred * Hands on experience of ...

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All JobsAcd JobsAcd Jobs in Ohio

Acd information

See Ohio salary details

$23.3K

$104.3K

$184.2K

How much do acd jobs pay per year?

As of Aug 22, 2026, the average yearly pay for acd in Ohio is $104,313.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,728.00 and $135,747.00 per year, depending on experience, location, and employer.

What is an acd?

ACD stands for Assistant Creative Director. An Assistant Creative Director supports the Creative Director in leading creative teams, developing concepts, and overseeing the visual and conceptual aspects of projects such as advertising campaigns, branding, and multimedia content. They help ensure the creative vision is executed effectively, manage workflow, and collaborate with designers, writers, and clients to produce high-quality work. This role often serves as a bridge between the creative team and upper management, helping to translate ideas into actionable plans while maintaining brand consistency.

What are the key skills and qualifications needed to thrive as an academic, and why are they important?

To thrive as an Academic, you generally need advanced subject matter expertise, typically demonstrated by a doctoral degree, along with strong research and teaching abilities. Proficiency with research databases, statistical analysis software, and learning management systems is commonly required. Exceptional written and verbal communication, critical thinking, and collaboration skills help academics excel in teaching, publishing, and engaging with colleagues. These skills are vital for contributing original research, disseminating knowledge, and fostering a productive academic environment.

How does an academic advisor typically collaborate with faculty and other campus resources to support student success?

Academic Advisors work closely with faculty members, career services, and student support offices to ensure students receive comprehensive guidance. This collaboration may include regular meetings to discuss student progress, sharing insights on academic challenges, and coordinating interventions for at-risk students. Advisors often act as liaisons, connecting students to tutoring, counseling, or internship opportunities, helping to create a supportive environment tailored to individual needs. This teamwork is essential for fostering student retention and academic achievement.

What is the difference between Acd vs Customer Service Representative?

AspectAcdCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; certifications varyHigh school diploma or equivalent; often customer service training
Work EnvironmentCall centers, technical support, or customer service departmentsCall centers, retail, or office settings
Industry UsageTelecommunications, tech support, retailRetail, telecommunications, finance, and more
Common Search/ComparisonYesYes

Both Acd and Customer Service Representative roles involve assisting customers, often via phone or online. Acd typically refers to roles focused on managing call center systems and ensuring efficient call routing, while Customer Service Representatives directly handle customer inquiries and issues. Understanding these differences helps job seekers find the right position based on their skills and career goals.

What job categories do people searching Acd jobs in Ohio look for?

The top searched job categories for Acd jobs in Ohio are:

Acd jobs near you
Infographic showing various Acd job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 8% Part Time, 2% Temporary, and 5% Contract. Highlights an 83% Physical, 7% Hybrid, and 10% Remote job distribution, with an average salary of $104,313 per year, or $50.2 per hour.

Internal Operations Supervisor

Trident Care

Columbus, OH

$56K - $66K/hr

Full-time

PTO

Posted 11 days ago

TridentCare rating

6.8

Company rating: 6.8 out of 10

Based on 58 frontline employees who took The Breakroom Quiz

498th of 891 rated healthcare providers

Job description

This is a remote position.  Candidates must reside within 50 miles of office location at 2550 Corporate Exchange Drive, Suite 15, Columbus, Ohio 43231.   

Will be for an overnight shift.  Details discussed during interview.

Essential Duties and Responsibilities:

  • Ensures all call center employees adhere to the established work schedules
  • Optimizes employee productivity by establishing work schedules that are based on the workflow of activity coming into the call center.
  • Listens with respect so that employees feel heard and appreciated. Communicates in a clear, concise and effective manner. Builds consensus and is open to diverse points of view. Facilitates a climate that promotes a healthy exchange of ideas and allows employees to feel good about the contribution they make to the business.
  • Monitors the employee productivity and meets with individual employees whose productivity is below the established standard.
  • Sets goals and works with employee towards attainment of those goals.   Acts as a mentor and coach. Assess individual needs and establishes development plans. When appropriate, set corrective action plans that are attainable and are meant to improve that individual’s specific performance.
  • Ensures that team understands and executes all departmental and organizational policy and procedures.
  • Monitors a minimum of 2 calls per person per month; also reviews audits performed by trainers.  Provides immediate feedback upon completion of these sessions providing both positive and constructive feedback.
  • Demonstrate exceptional teamwork since the overall effectiveness of the department is dependent on the collective efforts of the entire management team. Have a continuous improvement mindset constantly looking for and recommending better methods of completing our work.  
  • Demonstrate outstanding customer service skills.      
  • Responsible for handling difficult and complex questions regarding policies and procedures. When necessary you will handle incoming phone calls.
  • Schedule PTO & overtime request being mindful of the departmental requirements.
  • Complete all performance appraisals on time 100% of the time.
  • Monitor ACD screen to ensure all calls are answered in a timely fashion and make sure every one is in the appropriate status.
  • Monitor the un-dispatched by priority screen in DDF.
  • Ensure that screen 19 is being reviewed and STAT cases are being handled and (or) escalated appropriately.
  • Assist area managers with call recording tool requests and following up on all call center issues as needed by area supervisors/managers.
  • Check inbound fax for inbound orders i.e. jails, ultrasounds and facility fax orders and distribute to the appropriate person for prompt entry.

 

Qualifications Required
2 – 3 years of proven leadership ability within a call center environment. Ability to add, subtract, multiply, and divide in all units of measure. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Must have strong working knowledge of Microsoft business tools such as Excel, PowerPoint, Word as well as learn our internal data based program (DDF). In addition, the Call Center Supervisor must have an in depth knowledge of Teletrac. Both the DDF and Teletrac programs are unique to Mobilex and are an essential part of monitoring the performance of the call center staff.

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