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Acd Jobs in Michigan (NOW HIRING)

Cloud Contact Center Engineer

Lansing, MI · On-site

$56.50 - $75.50/hr

Knowledge of Nice InContact CXone (ACD, IVR, Auto Dialer, OMNIChannel, WFM, Studio, Interaction Analytics, POCs & Auto Attendant) [5+ years of experience preferred] * NICE CXOne Studio experience [3+ ...

Cloud Contact Center Engineer (Lansing, MI)

Lansing, MI · On-site

$56.50 - $75.50/hr

Knowledge of Nice InContact CXone (ACD, IVR, Auto Dialer, OMNIChannel, WFM, Studio, Interaction Analytics, POCs & Auto Attendant) [5+ years of experience preferred] * NICE CXOne Studio experience [3+ ...

Partner with ACD Art and crossdiscipline teams to create and execute integrated campaigns that deliver on both creative excellence and business impact. * Client Facing: Build trusted relationships ...

Cloud Contact Center Engineer (Lansing, MI)

Lansing, MI · Remote

$56.50 - $75.50/hr

Knowledge of Nice InContact CXone (ACD, IVR, Auto Dialer, OMNIChannel, WFM, Studio, Interaction Analytics, POCs & Auto Attendant) [5+ years of experience preferred] NICE CXOne Studio experience [3+ ...

Showing results 21-40

Acd information

What is an acd?

ACD stands for Assistant Creative Director. An Assistant Creative Director supports the Creative Director in leading creative teams, developing concepts, and overseeing the visual and conceptual aspects of projects such as advertising campaigns, branding, and multimedia content. They help ensure the creative vision is executed effectively, manage workflow, and collaborate with designers, writers, and clients to produce high-quality work. This role often serves as a bridge between the creative team and upper management, helping to translate ideas into actionable plans while maintaining brand consistency.

What are the key skills and qualifications needed to thrive as an academic, and why are they important?

To thrive as an Academic, you generally need advanced subject matter expertise, typically demonstrated by a doctoral degree, along with strong research and teaching abilities. Proficiency with research databases, statistical analysis software, and learning management systems is commonly required. Exceptional written and verbal communication, critical thinking, and collaboration skills help academics excel in teaching, publishing, and engaging with colleagues. These skills are vital for contributing original research, disseminating knowledge, and fostering a productive academic environment.

How does an academic advisor typically collaborate with faculty and other campus resources to support student success?

Academic Advisors work closely with faculty members, career services, and student support offices to ensure students receive comprehensive guidance. This collaboration may include regular meetings to discuss student progress, sharing insights on academic challenges, and coordinating interventions for at-risk students. Advisors often act as liaisons, connecting students to tutoring, counseling, or internship opportunities, helping to create a supportive environment tailored to individual needs. This teamwork is essential for fostering student retention and academic achievement.

What is the difference between Acd vs Customer Service Representative?

AspectAcdCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; certifications varyHigh school diploma or equivalent; often customer service training
Work EnvironmentCall centers, technical support, or customer service departmentsCall centers, retail, or office settings
Industry UsageTelecommunications, tech support, retailRetail, telecommunications, finance, and more
Common Search/ComparisonYesYes

Both Acd and Customer Service Representative roles involve assisting customers, often via phone or online. Acd typically refers to roles focused on managing call center systems and ensuring efficient call routing, while Customer Service Representatives directly handle customer inquiries and issues. Understanding these differences helps job seekers find the right position based on their skills and career goals.

What cities in Michigan are hiring for Acd jobs?

Cities in Michigan with the most Acd job openings:

Infographic showing various Acd job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 12% Part Time, 4% Temporary, 6% Contract, and 1% Nights. Highlights an 83% Physical, 7% Hybrid, and 10% Remote job distribution.

Associate Creative Director/Design Lead, Direct Mail (contract)

Starcom Mediavest Group Germany Gmbh

Birmingham, MI • Hybrid

$100 - $125/hr

Temporary

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago


Job description

Company Description

Digitas is the Networked Experience Agency, built on the vision that we create magnetic experiences that earn the right for brands to exist in human networks. Today, and tomorrow. We deliver Networked Experiences by leveraging comprehensive data, technology, creative, media and strategy capabilities. Digitas delivers ambitious outcomes via unique solutions that include Creative Experiences, Integrated Media, Addressable Relationships, Social Marketing and Total Commerce. Celebrated by AdAge as Data and Insights Agency of the Year, U.S Campaign's Brand Experience Agency of the Year, Media Network of the Year and celebrated by Forrester and Gartner, Digitas serves the world's leading brands through a global network comprised of more than 5,500 employees across over 65 offices in 43 countries.

The Digitas culture is made up of fearless, inventive and generous Unicorns of all kinds.

Job Description

Digitas is looking for a freelance Associate Creative Director/Design Lead with extensive direct mail experience to join our team!

In this role, you will serve as a strategic partner and the executional design lead on high-profile direct mail projects for both existing clients and new business pitches. You will collaborate with an ACD/Copy Lead to translate creative briefs into actionable concepts and then drop down in the weeds to actually build the designs that go along with those concepts. You'll create fresh, innovative campaigns that are strategically sound and creatively compelling and then help to guide those campaigns through all phases of creative development, execution, and activation.

 

PLEASE NOTE:

  • This role is based out of our Detroit office and the ability to collaborate onsite 3-4 days/week is preferred. Candidates local to the Detroit market who are willing to work in a hybrid capacity will be prioritized but highly qualified candidates in other markets may also be considered.
  • This is a 40hr/week freelance role expected to start in late August and run for a period of 3-4 months. Conversion into a full-time role following the completion of the freelance period is possible but not guaranteed.
  • Anticipated pay range is $100-$125/hr on a W2; no C2C or 1099 options are available.
Responsibilities
  • In partnership with an ACD/Copy Lead, brainstorm sessions to generate innovative, compelling, and fresh direct mail campaign concepts and content.
  • Understand client business needs, receive and translate creative briefs, and oversee the development and execution of brand and retailer-specific direct mail concepts, ensuring adherence to brand guidelines.
  • Deliver compelling internal and client-facing presentations in support of existing work as well as new business pitches.
  • Take ownership of projects, proactively driving them toward successful outcomes.
  • Design on-brand direct mail pieces including formatting and layout, overall look and feel, and logos, graphics, and other design elements that stops people in their tracks.
  • Keep projects and teams on-brand, on-brief, and on-time.
  • Stay on top of cultural trends, consumer behaviors, and what competitors are up to.
Qualifications
  • 7+ years of professional visual design experience with a specific focus on direct mail campaigns preferably in an advertising agency or in-house marketing team.
  • Bachelor's degree in advertising, marketing, graphic design, or a related field; equivalent experience may be substituted.
  • Prior experience working in or alongside the automotive industry preferred.
  • Experience guiding creative projects and team members from concept to production.
  • An understanding of how brands tick and how to make people care about them.
  • Excellent conceptual creative and visual storytelling skills.
  • Mastery of Adobe Creative Suite (specifically Photoshop, Illustrator, and InDesign) as well as other relevant specialized design tools.
  • Ability to translate an existing design language into something fresh and unique.
  • Versatile design chops with extensive experience supporting direct mail campaigns for large, national brands.
  • An ability to understand, internalize, and develop persuasive, compelling, and on-brand design concepts using existing design language based on client brand guidelines and the audience being targeted.
  • An understanding of how direct mail and tier 1 CRM campaigns integrate into a larger business/marketing strategy.
  • Prior experience supporting the development and presentation of new business pitches.
  • Prior experience performing CRM and direct mail audits for existing clients.
  • Ability to translate client business challenges into creative concepts.
  • Comfort operating with a high degree of ownership, autonomy, and accountability.
  • A natural sense of urgency with an ability to work quickly, efficiently, and accurately within tight deadlines and constantly-evolving project parameters, scope, and goals.
  • Highly collaborative but independently capable with an ability to work collaboratively with cross-functional, geographically-distributed teams.
  • Flexible and adaptable with an ability to work successfully across multiple concurrent projects and competing priorities.
  • Excellent communication and presentation skills with the ability to lead brainstorms, mentor creatives, and articulate creative rationale effectively.
  • Outstanding listener with an ability to take direction and guidance, receive constructive criticism, and continuously improve personal process.
  • A passion for pushing creative boundaries while seeking original and unexpected ideas.
  • Exceptionally organized with a fanatical attention to detail.
  • Professionalism, maturity, and a distinct lack of ego.
  • Curiosity, hustle, and a sense of humor. Always.
  • A portfolio showcasing creative and conceptual design with a specific focus on direct mail campaign work is REQUIRED and should be submitted at time of application. Please include any passwords required to access.
Additional Information

Our Publicis Groupe motto "Viva La Difference" means we're better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.

We offer medical and voluntary benefits to our freelancers and temporary employees. Voluntary benefit options include supplemental medical insurance, transportation, and parking benefits, legal benefits, pet insurance, and auto and home insurance. You must be actively employed for 90 consecutive calendar days in order to be eligible for Publicis medical and voluntary benefits. If you require accommodation or assistance with the application or onboarding process specifically, please contact USMTTACompliance@publicis.com. All your information will be kept confidential according to EEO guidelines. Compensation Range: USD $51.34 - USD $70.24/Hourly. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 8/26/2026.Employment Type: TEMPORARY