Acd Engineer Jobs in Colorado (NOW HIRING)

Company Description
Who We Are:
We are an IT Consulting Solutions firm who fosters partnerships between Commercial & Government organizations with IT Professionals. We do this by collaborating with our customers to understand their culture and provide value by using integrity, flexibility, and repeatable quality processes. We were founded in 1996 in Denver and have numerous accolades including Denver Business Journal's "Top Software Developers , "Fastest Growing Companies , and Inc. Magazine's "Fastest Growing Companies in America .
Job Description
Are you a Telecom Engineer who would like to work at an innovative and fast-paced company changing the way doctors interact with their patients? If so, we want to talk to you!
What you'll be doing:
Provides implementation and maintenance support of enterprise electronic voice communications network. Provide scalable voice network solution for clinical and campus environments and assist senior team members on complex projects, including all technical aspects of: Voice Network Management solutions, SoNet Ring implementations, design and new voice switch implementations, technical and procedural documentation, and disaster recovery planning/testing. Provides analyst functions of: trunk/network utilization and traffic balancing and recommendations, security violations, technical aspects of the Call Accounting implementation, project planning, IVR/ACD/call routing design and implementation, cost management, and new technology implementation. Performs other advanced telecommunications duties including strategic planning. Performs assignments in troubleshooting software and/or hardware problems for voice network based systems and installation. Works with internal customers, vendors, and internal support personnel to achieve maximum network and equipment availability in a critical need 7 X 24 environment. Overtime and on-call support as needed.
Qualifications
We want our people to be set up for success, so we have a few required skill sets that must be met:
• Four years of technical experience in Nortel PBX /Key/MerMail/Meridian Max/Client, Cisco Call Manager system administration management with a BA Degree in Telecommunications or equivalent technical field; OR 6 years of technical experience in Nortel/Client PBX management without a BA Degree or an equivalent combination of education and technical experience.
• Cisco Call Manager and VoIP arena experience a must.
• Four years call center experience required.
• Proven experience in dealing with carriers, equipment vendors, and cost management.
• Proficiency in Microsoft Word, Excel, Word, Access, Project, and Visio required.
Additional Information
What's in it for you:
Yes, we knew you'd want to ask that. Here's what's in it for you.

• The chance to be part of a revolutionary team that will essentially change the way doctors and hospitals do business which will ultimately improve patient care, reduce costs, and increase positive patient outcomes (i.e. save lives).
• You get to work for a company who believes in doing good, not for profit sake but for the sake of taking care of others. We believe in social responsibility.
• You will gain (or increase) experience using the latest technologies as well as developing some technologies that will be used worldwide.
• Oh yeah, you also get a hot downtown location, and much more.