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Account Service Associate Jobs in Washington (NOW HIRING)

B.F. Saul Company

Client Service Associate

Bethesda, MD

$15.50 - $21.50/hr

Chevy Chase Trust Client Services Associate Chevy Chase Trust is a privately owned investment think ... Monitor daily cash positions and account activity; work closely with the team to resolve overdrafts ...

B.F. Saul Company

Client Service Associate

Bethesda, MD · On-site

$15.50 - $21.50/hr

Essential Job Functions of a Client Service Associate: * Deliver exceptional service by ... Monitor daily cash positions and account activity; work closely with the team to resolve overdrafts ...

B.F. Saul Company

Client Service Associate

Bethesda, MD · On-site

$15.50 - $21.50/hr

Essential Job Functions of a Client Service Associate: * Deliver exceptional service by ... Monitor daily cash positions and account activity; work closely with the team to resolve overdrafts ...

B.F. Saul Company

Client Service Associate

Bethesda, MD · On-site

$15.50 - $21.50/hr

Essential Job Functions of a Client Service Associate: * Deliver exceptional service by ... Monitor daily cash positions and account activity; work closely with the team to resolve overdrafts ...

Morgan Stanley

Service Associate

Washington, DC

$31K - $90K/yr

POSITION SUMMARY Service Associates perform operational support and oversight on behalf of the ... of accounts and processes, ensuring compliance with firm policies and regulatory requirements

Morgan Stanley

Service Associate

Washington, DC

$31K - $90K/yr

POSITION SUMMARY Service Associates perform operational support and oversight on behalf of the ... of accounts and processes, ensuring compliance with firm policies and regulatory requirements

Shore United Bank

Client Service Associate

Waldorf, MD

$23 - $30/hr

Client Service Associate Shore United Bank is seeking a full-time Client Service Associate to join ... Executes deposits for clients and Wye accounts as needed. * Prepares Fed Ex/UPS packages and ...

Shore United Bank

Client Service Associate

Waldorf, MD

$23 - $30/hr

The Client Service Associate is responsible for supporting client relationships and delivering high ... Executes deposits for clients and Wye accounts as needed. * Prepares Fed Ex/UPS packages and ...

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Account Service Associate information

See Washington salary details

$5

$25

$29

How much do account service associate jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for account service associate in Washington is $25.00, according to ZipRecruiter salary data. Most workers in this role earn between $23.94 and $28.32 per hour, depending on experience, location, and employer.
Account Service Associate jobs near you
ACE Account Service Desk Specialist (Tier II - ASD)

ACE Account Service Desk Specialist (Tier II - ASD)

Aretec Inc

Ashburn, VA • On-site

Full-time

Posted 16 days ago

Job description

ACE Account Service Desk Specialist (Tier II – ASD)

CBP Technology Service Desk (TSD)

Location: Remote

Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays)

Employment Type: Full‑time

Clearance Requirement: CBP Background Investigation (Unclassified)

About Aretec

At Aretec, Inc., we are catalysts for change within the federal government landscape. We specialize in advanced analytics, cybersecurity, data‑driven operations, and business optimization, enabling federal agencies to accomplish their most critical missions. As a trusted prime contractor, Aretec delivers innovative, compliant, and high‑impact solutions that support mission success.

Position Summary

Aretec is seeking an ACE Account Service Desk Specialist (Tier 2 – ASD) to support the Automated Commercial Environment (ACE) Account Service Desk under the Customs and Border Protection (CBP) Technology Service Desk (TSD). This role provides Tier II support to a large external user community, including Trade, Participating Government Agencies (PGAs), and CBP personnel, supporting trade facilitation, compliance, and enforcement operations. The ideal candidate has strong customer service skills, experience supporting web‑based portals, and familiarity with trade or account‑based service desk operations.

What You'll Do

  • Provide 24x7x365 Tier II support for the ACE Account Service Desk (ASD).
  • Support 100,000+ active users across the Trade, PGA, and CBP communities.
  • Answer and respond to incoming calls and emails related to ACE technical questions and cargo processing system operations.
  • Deliver 24x7x365 bilingual (English/Spanish) support to the Trade user community.
  • Support ACE Portal account business processes, including user enrollment, account activation, and account management.
  • Maintain and update user‑facing documentation such as Welcome Letters and enrollment guidance.
  • Assist end users with ACE Portal functionality, including ACE Reports.
  • Resolve ≥90% of Tier II tickets in alignment with AQL targets.
  • Process ≥90% of tickets within 4 hours.
  • Achieve ≥90% quality scores on reviewed interactions.
  • Update ASD Standard Operating Procedures (SOPs) as requested.
  • Contribute to the TSD Knowledge Management System (KMS) by creating, updating, and reviewing knowledge articles.
  • Attend periodic ACE training sessions to maintain system and process proficiency.
  • Respond to urgent priority requests, including ACE Command Center / War Room activities.
  • Support OIT cybersecurity efforts, including timely inactivation or restoration of ACE Portal accounts as directed.

Required Qualifications

  • High school diploma or equivalent; Associate's degree preferred.
  • Minimum 2 years of experience in IT help desk or customer support roles.
  • Knowledge of trade compliance processes