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Account Service Associate Jobs in Massachusetts (NOW HIRING)

TriOptus LLC

Account Services Associate II

Boston, MA · On-site

Performs tasks to ensure compliance with work group and client-specific procedures to further guarantee adherence to service level agreements. * Performs customer and account maintenance per reports ...

TriOptus LLC

Account Services Associate II

Boston, MA · On-site

Performs tasks to ensure compliance with work group and client-specific procedures to further guarantee adherence to service level agreements. * Performs customer and account maintenance per reports ...

Atlantic Group

Client Service Associate

Boston, MA · On-site

$65K/yr

Account Management: Maintain client records, update CRM systems, support AML/KYC documentation, and coordinate with custodians and third-party service providers. * Operations Coordination: Monitor ...

Century Bank

Service Associate I

Marion, MA · On-site

$22/hr

Job Title Service Associates Starting Rate: $22.00 Actual pay may vary based on experience, skills ... Opens deposit accounts * Prepares and processes loan applications for various lending units ...

Century Bank

Service Associate I

Cambridge, MA · On-site

$22/hr

Job Title Service Associate Starting Rate: $22.00 Actual pay may vary based on experience, skills ... Opens deposit accounts * Prepares and processes loan applications for various lending units ...

Century Bank

Service Associate I

Andover, MA · On-site

$22/hr

Job Title Service Associates Starting Rate: $22.00 Actual pay may vary based on experience, skills ... Opens deposit accounts * Prepares and processes loan applications for various lending units ...

Century Bank

Service Associate I

Lawrence, MA · On-site

$22/hr

Job Title Service Associates Starting Rate: $22.00 Actual pay may vary based on experience, skills ... Opens deposit accounts * Prepares and processes loan applications for various lending units ...

Stifel

Client Service Associate

Boston, MA

$40K - $59K/yr

Upon request, provide quotes and other account-related information to assist clients; non-registered Client Service Associates may not volunteer quote or other stock information to clients. * Provide ...

Stifel

Client Service Associate

Boston, MA · On-site

$40K/yr

Upon request, provide quotes and other account-related information to assist clients; non-registered Client Service Associates may not volunteer quote or other stock information to clients. * Provide ...

Stifel

Client Service Associate

Boston, MA

$40K - $59K/yr

Upon request, provide quotes and other account-related information to assist clients; non-registered Client Service Associates may not volunteer quote or other stock information to clients. * Provide ...

Morgan Stanley

Service Associate

Boston, MA · On-site

$34K/yr

POSITION SUMMARY Service Associates perform operational support and oversight on behalf of the ... accounts and processes, ensuring compliance with firm policies and regulatory requirements • ...

Morgan Stanley

Service Associate

Boston, MA

$34K/yr

POSITION SUMMARY Service Associates perform operational support and oversight on behalf of the ... of accounts and processes, ensuring compliance with firm policies and regulatory requirements ...

Morgan Stanley

Service Associate

Boston, MA · On-site

$34K/yr

POSITION SUMMARY Service Associates perform operational support and oversight on behalf of the ... accounts and processes, ensuring compliance with firm policies and regulatory requirements • ...

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All JobsAccount Service Associate JobsAccount Service Associate Jobs in Massachusetts

Account Service Associate information

See Massachusetts salary details

$5

$24

$28

How much do account service associate jobs pay per hour?

As of Jul 5, 2026, the average hourly pay for account service associate in Massachusetts is $24.11, according to ZipRecruiter salary data. Most workers in this role earn between $23.12 and $27.31 per hour, depending on experience, location, and employer.

What is the work of an account associate?

An account service associate is responsible for managing client accounts, addressing customer inquiries, resolving issues, and maintaining strong client relationships. They often use customer relationship management (CRM) tools and need good communication skills to ensure client satisfaction and retention.

What jobs pay 4000 a week without a degree?

An Account Service Associate typically does not earn $4,000 weekly without a degree, as this role usually offers moderate pay. However, some high-paying sales, real estate, or commission-based roles in industries like insurance or financial services can reach or exceed this level with experience and strong performance, often requiring sales skills and certifications rather than formal degrees.

Is a CSA job stressful?

A Customer Service Associate (CSA) role can be stressful due to handling customer inquiries, resolving issues, and meeting performance targets. The level of stress varies depending on the work environment, workload, and individual skills in communication and problem-solving.

What is an account service associate?

An account service associate is a professional who manages client accounts, provides support, and ensures customer satisfaction. They often handle inquiries, process transactions, and use customer relationship management (CRM) tools to maintain account information.
What cities in Massachusetts are hiring for Account Service Associate jobs? Cities in Massachusetts with the most Account Service Associate job openings:
Account Service Associate jobs near you
Account Services Associate II

Account Services Associate II

TriOptus LLC

Boston, MA • On-site

Full-time

Posted 14 days ago

Job description

JOB SUMMARY:
  • Provides administrative processes support for routine back office tasks such as client support processing, researching customer deposit and loan-related questions/problems, and performing miscellaneous customer and account maintenance as defined by client specific procedures. Routine decision-making is tightly defined, with greater latitude at higher job levels, all the while focused on efficient processing of high-volume transaction-oriented assignments.
GENERAL DUTIES & RESPONSIBILITIES:
  • Performs tasks to ensure compliance with work group and client-specific procedures to further guarantee adherence to service level agreements.
  • Performs customer and account maintenance per reports, client workflow solution, postal mail, or by direct instruction from immediate supervisor.
  • Directs all work requests from sources outside the department to immediate supervisor for consideration and approval.
  • Answers incoming telephone calls and direct calls to appropriate resource for resolution. Escalates unresolved issues according to the work groups escalation guidelines.
  • Works with appropriate system and vendor reports to ensure timely and accurate processing of all regulatory and non-regulatory issues.
  • Assists in tracking, compiling, and completing reports as assigned.
  • Makes recommendations to the department supervisor on any matter affecting productivity, efficiency, service or problem resolution.
  • May mentor and guide more junior Account Services Specialists and/or proactively assist in production issues and questions.
  • Maintains up-to-date procedure manuals and writes drafts for changes to procedures.
  • May research and resolve internal and external customer-submitted and client-submitted account questions or problems outside normal daily procedures.
  • Performs other related duties as assigned.
EDUCATIONAL REQUIREMENTS:
  • A high school diploma or GED is required for this role.
GENERAL KNOWLEDGE, SKILLS & ABILITIES:
  • Knowledge of banking principles, operations and processes
  • Strong PC skills with basic knowledge of Microsoft Office applications
  • Detail-oriented and customer-driven, focusing on providing the highest quality products and services to FIS internal and external clients
  • Excellent data entry skill
  • Excellent customer service skills that build high levels of customer satisfaction for internal and external clients
  • Excellent verbal and written communication skills
  • Effective analytical, problem-solving, team, and time management skills
  • Ability to work independently on problem tickets within the client problem ticket solution
  • Ability to maintain confidentiality and carry out assignments that are sensitive in nature
  • Ability to work both independently and in a team environment
Additional Skills:
  • Intermediate level role. Moderate skills with high level of proficiency.
  • Works on assignments that are moderately difficult, requiring judgment in resolving issues or making recommendations.
  • Normally follows established procedures on assignments, receives little instruction on daily work, and requires general instructions for newly introduced assignments. Works under close to moderate supervision with limited latitude for independent judgment.
  • Consults with senior peers on complex projects to learn through experience.
  • Typically requires more than two years of experience in a customer-service or data-entry related position in a service industry. One or more years of banking experience is preferred.

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