Moderator
Kansas City, MO · On-site
Moderator Position The Moderator is responsible for developing and delivering 20 Group Meetings and ... Communicates relevant information to Team Managers and Account Managers at the close of each ...
Moderator
Kansas City, MO · On-site
Moderator Position The Moderator is responsible for developing and delivering 20 Group Meetings and ... Communicates relevant information to Team Managers and Account Managers at the close of each ...
Moderator
Kansas City, MO · On-site
... Account Managers at the close of each meeting. o Upholds fiduciary responsibility to refer NCM products and services when appropriate to improve client operations. Collaboration & Alignment o ...
Moderator
Kansas City, MO · On-site
... Account Managers at the close of each meeting. o Upholds fiduciary responsibility to refer NCM products and services when appropriate to improve client operations. Collaboration & Alignment o ...
... Account Managers at the close of each meeting. o Upholds fiduciary responsibility to refer NCM products and services when appropriate to improve client operations. Collaboration & Alignment o ...
Quick apply
... Account Managers at the close of each meeting. o Upholds fiduciary responsibility to refer NCM products and services when appropriate to improve client operations. Collaboration & Alignment o ...
Account Moderator information
What is an account moderator?
Account Moderators are individuals responsible for monitoring and managing user accounts on online platforms, forums, or social media. Their main duties include reviewing user-generated content, enforcing community guidelines, handling reports of inappropriate behavior, and taking action such as warning, suspending, or banning accounts when necessary. Account Moderators play a crucial role in maintaining a safe and respectful online environment by ensuring all users adhere to the platform's rules and policies.
What is the difference between Account Moderator vs Content Reviewer?
| Aspect | Account Moderator | Content Reviewer |
|---|---|---|
| Required Credentials | High school diploma or equivalent; sometimes certifications in online community management | High school diploma or equivalent; familiarity with content policies |
| Work Environment | Online platforms, social media, forums | Online content platforms, social media, websites |
| Employer & Industry Usage | Social media companies, online communities, forums | Media companies, social platforms, e-commerce sites |
| Common Search & Comparison | Account Moderator vs Content Reviewer |
Both roles involve monitoring online content, but Account Moderators typically manage user interactions and enforce community rules, while Content Reviewers focus on evaluating and approving or rejecting specific content based on guidelines. The roles often overlap, but Account Moderators usually have broader responsibilities in community management.
What are the key skills and qualifications needed to thrive as an account moderator, and why are they important?
To thrive as an Account Moderator, you need strong attention to detail, a solid understanding of community guidelines, and often a background in communication or customer service. Familiarity with moderation tools, content management systems, and sometimes experience with ticketing or reporting platforms is typically required. Excellent judgment, conflict resolution, and clear communication skills help moderators handle sensitive situations and enforce policies effectively. These skills are crucial for maintaining a safe, respectful online environment and ensuring community standards are upheld.
What are some typical challenges account moderators face when managing online communities, and how can they address them?
Account Moderators often encounter challenges such as handling high volumes of user-generated content, navigating complex community guidelines, and resolving conflicts impartially. They must remain objective while enforcing rules consistently and responding to escalated situations with professionalism. Effective communication and collaboration with other moderators and support teams are crucial for sharing best practices and ensuring a positive user experience. Staying updated on platform policies and leveraging moderation tools can also help address these challenges efficiently.
What are popular job titles related to Account Moderator jobs in Missouri? For Account Moderator jobs in Missouri, the most frequently searched job titles are:
What job categories do people searching Account Moderator jobs in Missouri look for? The top searched job categories for Account Moderator jobs in Missouri are:
Job description
Moderator Position
The Moderator is responsible for developing and delivering 20 Group Meetings and In-dealership Consulting engagements as appropriate while supporting Retail Solutions' business initiatives. This role ensures client success by combining expert facilitation with NCM's mission, vision, and values. Moderators act as trusted advisors to group members, driving engagement, accountability, and operational excellence. By fostering collaboration and maintaining deep industry expertise, the Moderator plays a critical role in helping clients achieve sustained performance improvement.
Duties and Responsibilities Group Facilitation & Delivery
- Develops and delivers a minimum of 6–8 20 Groups and 6 Benchmark Groups annually.
- Facilitates all client meetings in accordance with NCM's best practices and Standard Operating Procedures.
- Ensures consistent facilitation quality across all assigned groups.
- Meets baseline revenue expectations tied to assigned portfolio.
Client Experience & Relationship Management
- Works with NCM team members, vendor partners, and clients to ensure a premium client experience and professional work environment.
- Works directly with the sales team and group executive committees to ensure expedient onboarding of member candidates (CIP).
- Identifies opportunities to enhance client experience and ensures alignment with NCM's mission, vision, and values.
- Supports group health by monitoring engagement, satisfaction, and attendance trends.
- Communicates relevant information to Team Managers and Account Managers at the close of each meeting.
- Upholds fiduciary responsibility to refer NCM products and services when appropriate to improve client operations.
Collaboration & Alignment
- Communicates regularly with Team Managers to ensure alignment with KPI's, revenue goals, and portfolio performance.
- Attends Moderator Team Meetings as scheduled unless in a client engagement.
- Works with Retail Solutions Council to develop yearly initiatives, projects, and programs.
- Supports growth of existing portfolios through referrals, upselling NCM services, and cross-team collaboration.
Industry Expertise
- Works with industry vendors and experts to maintain a current understanding of the automotive industry.
- Maintains advanced knowledge of industry financial statements, business operations, and management best practices.
Compliance & Governance
- Adheres to NCM billing, receipt, and expense submission policies, with immediate reporting of any errors or discrepancies.
- Maintains zero tolerance for falsification, manipulation, or misrepresentation of data.
- Adheres to all legal, HR, and compliance policies during group discussions, including hold harmless standards.
- Follows all federal, state, and international compliance regulations applicable to group operations and client service.
- Complies with internal governance policies (e.g., chargeback policy, attrition reduction targets, group bylaws).
- Conducts all interactions in alignment with NCM's Mission, Vision, and Values, with zero tolerance for unprofessional behavior.
Administrative Excellence
- Completes all assigned trainings.
- Posts and updates all necessary group and client information in Salesforce.
- Maintains strong planning, project management, and time management practices.
Qualifications
- Bachelor's Degree preferred, however requirement may be satisfied with equivalent combination of education and work experience.
- 10-15 years of General Manager or equivalent experience within an applicable industry preferred.
- Industry-applicable management experience considered an asset.
- Advanced knowledge of industry financial statements and financial management best practices.
- Advanced knowledge of business operations and business acumen.
- Advanced capabilities with Microsoft Office.
- Strong time management skills.
- Superior ability to multi-task.
- Strong attention to detail.
- Strong planning and project management skills.
- Strong interpersonal skills.
- Superior customer service skills.
- Demonstrate initiative; be a self-starter.
- Employee must maintain a valid driver's license and acceptable driving record as driving on company business may be required.
- While performing the duties of this job, the employee is routinely required to stand, walk, sit, speak, hear, see and use hands to handle objects.
- Must be able to answer phone and listen and speak with clients and co-workers.
- Ability to travel.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
About NCM Associates
Sourced by ZipRecruiter
Industry
Business schools and computer and management training
Company size
201 - 500 Employees
Headquarters location
Kansas City, MO, US
Year founded
1947