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Account Manager Security Operations Jobs in Florida

Account Manager - Security Job overview The Account Manager owns client satisfaction, contract ... Operational Excellence * Own scheduling, staffing levels, and overtime control; partner with ...

This role sits within Security Operations and focuses on delivering managed and co-managed security monitoring, detection engineering, incident response, and continuous improvement using Microsoft ...

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Account Manager Security Operations information

What cities in Florida are hiring for Account Manager Security Operations jobs?

Cities in Florida with the most Account Manager Security Operations job openings:

Account Manager - Security

Tallahassee, FL • On-site

Prosegur
Investigation and Physical Security Services • 10K+ employees

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.


Prosegur rating

6.0

Company rating: 6.0 out of 10

Based on 65 frontline employees who took The Breakroom Quiz


Job description

Account Manager - Security

Job overview 

The Account Manager owns client satisfaction, contract delivery, and team performance for assigned accounts. You’ll lead site leadership and officer teams, ensure post orders are executed flawlessly, manage scheduling and overtime, and drive KPI results (safety, service quality, and attrition). This role

blends people leadership, client relationship management, and disciplined operations. 

Responsibilities and Duties 

  • Client Success & Relationship Management 
  • Serve as the primary point of contact; run weekly/biweekly client check-ins and QBRs. 
  • Translate the Statement of Work (SOW) into daily execution; maintain current post orders and SOPs. 
  • Proactively resolve service issues and escalations; develop corrective action plans and follow-through. 
  • Operational Excellence 
  • Own scheduling, staffing levels, and overtime control; partner with Recruiting on pipeline health. 
  • Conduct site inspections, audits, and drills; ensure adherence to SOW, licensing, and training. 
  • Maintain accurate site documentation (site books, post orders, emergency procedures, equipment logs). 
  • Team Leadership 
  • Hire, onboard, coach, and develop Supervisors/Officers; conduct regular performance huddles. 
  • Enforce policies and standards consistently; recognize and reward strong performance. 
  • Foster a culture of safety, professionalism, and continuous improvement. 
  • Compliance & Risk 
  • Ensure compliance with client requirements, state/local licensing, and company policy. 
  • Lead incident response and reporting (near misses, injuries, property damage, workplace violence). 
  • Partner with the GM/HR on investigations, accommodations, and documentation best practices. 

Qualifications 

  • 3–5+ years of progressive leadership in contract security, facilities, hospitality, or related operations (account/site management preferred). 
  • Proven client-facing experience with strong service recovery and stakeholder management skills. 
  • Working knowledge of security operations, incident management, and post order development. 
  • Familiarity with state security guard licensing requirements and training standards. 
  • Comfortable with scheduling systems such as Winteam and MS Office; data-driven decision-making. 
  • Strong written and verbal communication; able to create concise reports and SOPs. 

Competencies 

  • Client Obsession • Ownership & Follow-Through • Situational Leadership 
  • Operational Discipline • Risk & Compliance Mindset • Financial Acumen 
  • Coaching & Talent Development • Continuous Improvement 

Physical/Environmental Requirements 

  • Ability to walk/stand for extended periods during site tours/inspections; occasional lifting up to 25 lbs. 
  • Work may include indoor/outdoor environments and variable weather; occasional evenings/weekends for emergencies or client needs. 

Education & Licensing 

  • High school diploma or GED required;  
  • Must hold/obtain and maintain any required state/local security licenses and permits for assigned sites. 
  • Valid driver’s license and acceptable driving record (if role requires driving between sites). 

EEO Statement 

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristic. Reasonable accommodations are available upon request.

License# B9200061

#SERORL



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