Account Manager Medical Communications Jobs (NOW HIRING)

Job Description:
The Executive Director, Publications & Medical Communications is a key member of the medical affairs leadership team, leading critical publication & medical communication initiatives, including strategy, medical activities, and tactical execution. The Executive Director is responsible for identifying and leading the strategy, execution, and development of medical communication materials, with a priority focus on Medical Information Activities, Medical Information Contact Center Services, Medical review, and input into both Materials Approval Process (MAP) for all promotional materials and Medical Review Process (MedRP) for all medical materials. Additionally, this role is accountable for the strategic planning and tactical execution of high-quality scientific publications and medical/scientific communications for all therapeutic areas/assets in alignment with established medical/scientific objectives. The incumbent is responsible for the timely delivery of high-quality, integrated, balanced medical and scientific information upon the requests of internal and external business partners, and the healthcare community, including health care professionals, decision makers, patients, and caretakers. Ensures the ongoing professional success and development of direct report(s) and indirect reports as identified, including contractors/consultants and work of external medical writers/partners. This Executive Director will regularly interact with internal and external key stakeholders on publication and medical communication activities across compounds. Accountable for maintaining appropriate documentation and/or business systems utilized for assigned scientific publications and medical affairs projects. Leads assigned Medical Affairs, Leadership, and Cross-Functional meetings, special projects, and initiatives as assigned.
Essential Job Functions

• Identify and analyze the needs of the healthcare community and the related education gaps so they are prioritized and addressed utilizing the appropriate communication materials and channels.
• Coach, lead, and mentor direct reports, including supporting professional development and handling performance management goals and processes. Ensure team member contributions are maximized and career objectives are identified and progress towards those objectives is achieved.
• Leads Medical Information Services, direct reports, and assigned vendor(s) to ensure successful intake of incoming inquiries to fulfill business replies and phone requests for medical information, product inquiries, and other company related requests
• Apply advanced functional, medical, and clinical expertise to develop high quality medical and scientific information, including response documents, standard response letters, custom response letters, FAQs, AMCP Dossiers, and other materials as identified to achieve desired business outcomes and ensuring Xeris is up to date in communication delivery methods and channels.
• Monitor, assess, and recommend Medical Information Contact Center operational improvements to ensure satisfaction by both internal and external customers and quality of responses received
• Lead medical information services and team members at product booths at professional scientific meetings and gather relevant insights and report back to key internal stakeholders on information needs and trends from the healthcare community
• Routinely conduct strategic assessment (gap analysis) of medical information needs to advise and modify fulfillment strategies.
• Lead medical review operations and team members input into Materials Approval Process (MAP) for all promotional materials and other medical materials review in Medical Review Process (MedRP).
• Lead Publications & Medical Communications capabilities and direct reports, including management of projects (i.e., clinical manuscripts, abstracts, posters, oral presentations, medical slides, training documents, FAQs, etc.), budgets, and external partners/vendor(s).
• Lead the development and timely execution of publication strategy(s), plan(s), tactics and budget(s) for project(s).
• Oversight for assigned medical writers and/or external partners regarding assigned projects, ensuring a high-quality and timely and compliant work product, and adherence to Xeris Publication Policy and Good Publication Practices
• Lead Publication Team meetings, Publication Cross-Functional Strategic Meetings, and actively participate in, contribute to, and provide support for Medical Communications and/or Medical Affairs meetings, including meeting preparation and presentations during meetings
• Maintain subject matter expertise on relevant therapeutic areas and compounds, industry ongoings, benchmarks, and best practices to apply to assigned projects and initiatives.
• Establish, maintain, and expand collaborative business relationships with staff from functional areas collaborating on publication and/or medical communication projects
• Identify and attend conferences, symposia or other meetings as needed, and act as liaison between Xeris internal teams and external content contributors
• Ensure publication and medical communication planning/workflow files, tools, and systems are maintained, accurate, and adherent to relevant Xeris policies, SOPs, and compliance guidelines. Stay up to date and knowledgeable of publication and medical communications best practices, ethical considerations, and industry guidelines.

Skills and Qualifications

• Advanced degree, preferably in a scientific discipline, i.e., PhD, PharmD, Master's Degree required
• Relevant professional certification/credential (i.e., CMPP, AMWA) is a plus
• 15+ years of medical/scientific publications or medical communications experience in the pharmaceutical/health care industry, academia, or related experience (i.e., medical communication agency, clinical/scientific research) required
• A minimum of 5 years of experience at a director level leading medical affairs/medical communications teams and responsibilities at a life science company
• Recognized leader or expert in medical publications, communications, and medical affairs practices
• Medical Affairs or Medical Communications pharmaceutical industry fellowship or residency is a preference
• Demonstrated expertise in clinical/scientific publication structure, content, and quality
• Demonstrated expertise in scientific publication regulations and best practices. Expert-level pharmaceutical, biomedical, or scientific writing experience.
• Working knowledge of statistical concepts and techniques required. Ability to understand and interpret clinical data and strategic concepts.
• Knowledge and experience with multi-channel scientific platforms and innovative communication tactics
• Competencies: Strategic and Functional Leadership, Teamwork and Cross-Functional Collaboration, Analytical & Research skills, Attention to Detail, Self-Starter, Excellent Written and Verbal Communication, Strong Presentation skills, Organizational skills, Project Management including Finance and Budget Management Experience, Adaptability, Professionalism

Working Conditions

• This is a hybrid position based in Xeris' Chicago office and a minimum of three days per week in the office is required. On-site requirement may change at management's discretion.
• Position may require periodic evening and weekend work, as necessary to fulfill obligations. Periodic overnight travel up to 25%.

The anticipated base salary range for this position is $256,000 to $315,090
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Xeris Pharmaceuticals, Inc. (the "Company") is an equal opportunity employer and does not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, genetics or any other characteristic protected by law. All qualified candidates are given equal opportunity and the Company's employment selection decisions are based solely on job-related factors. NOTE: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as needed to meet the ongoing needs of the Company.
The level of the position will be determined based on the selected candidate's qualifications and experience. Final determination of the actual base salary offered depends on several factors, including but not limited to the candidate's skills, experience, education, location, and business needs. Employees are eligible for equity or long-term incentive awards, where applicable. Field Sales role employees are eligible for a quarterly commission structure. Non-Sales role employees are eligible for an annual bonus. The Company also offers a comprehensive benefits package that includes additional elements such as paid time off benefits, various health, vision, and dental insurance options, 401(k) retirement benefits and more for eligible employees. Details about these and other offerings will be provided at the time a conditional offer of employment is made. Candidates are always welcome to inquire about our compensation and benefits package during the interview process. Individuals hired as temporary employees, interns, and preceptors are not eligible for commissions, bonuses, and/or long-term incentive or equity awards. Eligibility for other benefits will be based on plan documents.
Accessibility & Reasonable Accommodations
If, because of a medical condition or disability, you require a reasonable accommodation or assistance to complete any part of the application process, please send an e-mail to recruiting@xerispharma.com and identify the type of accommodation or assistance you are requesting. Please include the job requisition number in your message. Please note if your request is not for this stated purpose, you will not receive a response to your email. Do not include any medical or health information in this email.
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